Job Openings and Employment Opportunities at Oakland Zoo

Oakland Zoo is always looking to add to our team of dedicated and hardworking employees.

A great place to work, we are strongly committed to being a workplace free of discrimination on the basis of race, color, national origin, gender, religion, age, or disability. There are a variety of employment opportunities and job openings throughout the year. Whether you like to work with animals or people; indoors or outdoors... there's something for everyone!

FACILITIES & EVENTS ASSOCIATE / RECEPTIONIST
 

TYPE OF EMPLOYMENT: Regular Full-time

DAYS/HOURS: Mon-Fri, 8:30am-5:00pm

SALARY: $14.00/hour

START DATE: April 2014

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Under general supervision, performs clerical and office assistance to the Group reservations and Facility Rentals Manager. Uses PC and telephone extensively to ‘book' and facilitate individual and group reservations as-well-as facility rentals. Greets and serves all customers and visitors to the administrative building. Upholds the mission and values established by the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Processes individual reservations, group reservations, and facility rentals. This includes, but is not limited to birthday parties, site rentals, Snow Building and Zimmer Auditorium rental, and education class reservations.
  2. Knowledge of Zoo policy relating to reservations and rentals. Ability to articulate these policies to guests in person, through email, or via telephone.
  3. Collects cash, checks, or credit cards for payments. Generates invoices.
  4. Tracks and inputs data into a master schedule of reservations and facility rentals.
  5. Maintains an expense log.
  6. Communicates with other departments affected by group reservations and facility rentals.
  7. Guides tours/shows viewings of facilities to customers.
  8. Responsible for/assists with mailing and clerical tasks, such as sorting and distribution of incoming mail; oversees and operates basic office equipment (copier, postage meter, etc.).
  9. Acts as first-line representative for the Zoo for all callers and visitors; greets and all directs all visitors (vendors, zoo visitors, employees, job candidates, etc.) at the administration building.
  10. Answers incoming phone calls and supplies information to callers, relays messages and announces visitors.
  11. Oversees and operates basic office equipment (copier, postage meter, etc.).
  12. Demonstrate superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, students, parents, etc) donors and donor prospects, and volunteers.
  13. Demonstrate knowledge of and support the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
  14. Perform other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Must be a self-starter with excellent prioritization skills.
  • Outstanding customer service skills; ability to maintain a high level of professionalism and a friendly, outgoing attitude.
  • Willingness to serve as support for various projects as needed.
  • Strong aptitude with the use of all types of office equipment (computers, copier, fax, phones, etcetera).
  • Ability to work under pressure and handle high call volume and visitor traffic.
  • Demonstrated ability to use Microsoft Office, PowerPoint, spreadsheet essentials, and database technology.
  • Excellent organization, time management and follow-up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently; ability to work independently and within a team
  • Flexible to ever changing priorities and urgencies; a can-do attitude is a must.
  • Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (8 hour shifts).
  • Typing 50wpm or greater is highly preferred.
  • Ability to handle stressful situations and maintain composure under pressure and exercise good judgment.
  • Ability to organize tasks and ensure timely completion of projects with strong detail to accuracy.

MINIMUM EDUCATION LEVEL:

  • An Associate's degree or certification preferred; Bachelor's degree from an accredited college or university highly preferred.

EXPERIENCE REQUIRED:

  • Cash handling and sales experience very strongly preferred.
  • Strong customer service experience, and at least 2 years of administrative support or secretarial experience.
  • Proficiency in Microsoft Office suite (specifically Word, Excel and Outlook).

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to hr@oaklandzoo.org, along with:

  • At least 2 professional references.

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until filled


MAINTENANCE TECHNICIAN
 

TYPE OF EMPLOYMENT: Seasonal Full-time

DAYS/HOURS: Actual days may vary, but generally will be Wed through Sun (8:30a - 5:00p); 40 hours per week

SALARY: DOE

START DATE: ASAP

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Performs routine, intermediate and advanced, maintenance and repairs. This position may be extended into regular full-time in future, but currently is running as a temporary position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Performs routine, intermediate and some advanced construction, maintenance and repair of Zoo structures, vehicles, equipment, and irrigation.
  2. Assists Maintenance Staff with other basic tasks (e.g. inspecting devices and minor repairs, assist with construction or general maintenance and upkeep of exhibits or similar projects, change fixtures, etcetera)
  3. Performs other duties as requested
  4. Demonstrates superior customer service with both internal (i.e. co-workers) and external (vendors, park visitors, contractors, etc) guests
  5. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Must be able/willing to read and comprehend manuals, directions, and be able to order parts for the job at hand, as required.
  • Ability to exercise sound judgment, be a self-starter and work with little or no supervision.
  • Must possess skills in the safe use of tools and equipment associated with mechanical, electrical, plumbing, and welding trades; ability to operate powered equipment normally found in maintenance operations.
  • Basic knowledge/skill/ability needed in maintenance projects/work.
  • Basic knowledge of general construction practices.
  • Ability to work effectively with little or no direct supervision.
  • Active CA Driver's License with clear DMV record (ability to obtain authorization to drive from Zoo's insurance carrier).
  • Ability to lift and carry objects weighing 75 lbs or more.
  • Ability to work outside in all weather conditions, sometimes in or around excessive dust or dirt.
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)

MINIMUM EDUCATION LEVEL:

  • High school diploma or GED (or greater), due to the need to read and interpret complex instructions and manuals.

EXPERIENCE REQUIRED:

  • At least two years of formal maintenance experience.
  • Must be 18 years or older.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to hr@oaklandzoo.org, along with:

  • 2 professional references

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until vacancy filled


GRAPHIC DESIGN AND MARKETING INTERN
 

TYPE OF EMPLOYMENT: Temporary Part-time

DAYS/HOURS: 15-20 hours per week, weekdays (actual hours may vary/can be adjusted based on intern's need/schedule)

SALARY: None (unpaid internship)

START DATE: ASAP

END DATE: Unknown

CLASSIFICATION: Exempt

JOB SUMMARY:
Oakland Zoo Marketing Department is looking for an intern with graphic design experience to uphold and expand Oakland Zoo's branding opportunities across multiple marketing platforms, as well as assist in other day-to-day creative projects as they arise. We would like someone who is not just looking for a resume-building opportunity, but someone who wants to contribute on a larger scale while being part of an experienced, talented team in a unique working environment (where else would you be greeted by roaring lions or chattering chimpanzees on your way into work?) The candidate would work within the Marketing Department under the supervision of the Creative Services Manager, while being in contact with other internal departments throughout the organization. The position would also fall under the scope of the Multimedia Manager, Senior Manager of Marketing and PR, and the Senior Manager of Events and Facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Update existing projects and assist in creating new print materials, including exhibit signage, billboards, banners, postcards, newsletters, and more as needed.
  2. Update and upload online banners, pushdowns, and ads.
  3. Edit photos and videos for social media, advertising, and listings.
  4. Archive current projects and creative assets.
  5. Walk the Zoo on a scheduled basis to become acquainted with the organization, and look for any disrepair or upkeep necessary for signage.
  6. Assist with the iMap project: database entry for text and photography, either using existing materials or working with necessary stakeholders in creating new ones (zookeepers and so on).
  7. Be able to add creative input - as requested - to new projects being developed.
  8. Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Experience with Adobe InDesign, Photoshop, and Illustrator, CS4 or later.
  • Experience with Microsoft Word and other Office products (PowerPoint).
  • Strong focus on print-based graphic design, but also with jpegs and web-based graphics as well. Some publication design would be ideal.
  • A positive attitude and the ability to work well under pressure.
  • An intern interested in non-profits and/or animal welfare would be a great match.
  • Marketing, visual arts, graphic design, advertising, communications and related majors are encouraged to apply.
  • Be able to use creative approaches to graphic design and marketing materials as directed.
  • Must be a high school graduate and preferably enrolled in postsecondary education in any of the fields listed above.

MINIMUM EDUCATION LEVEL:

  • Should be enrolled in college student or a recent graduate.

EXPERIENCE REQUIRED:

    DISCLAIMER:
    Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

    TO APPLY:
    Email your resume and cover letter to hr@oaklandzoo.org

    If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

    You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

    In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

    Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

    APPLICATION CLOSING DATE:


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