Job Openings and Employment Opportunities at Oakland Zoo

Oakland Zoo is always looking to add to our team of dedicated and hardworking employees.

A great place to work, we are strongly committed to being a workplace free of discrimination on the basis of race, color, national origin, gender, religion, age, or disability. There are a variety of employment opportunities and job openings throughout the year. Whether you like to work with animals or people; indoors or outdoors... there's something for everyone!

Membership Onsite Sales Supervisor

TYPE OF EMPLOYMENT: Regular Full-time

DAYS/HOURS: Wednesday-Sunday

SALARY: $15.50 per hour

START DATE: October 1, 2015


This position will oversee the daily/weekend operation of the Membership Booth. Primary responsibilities include selling memberships, providing customer service to zoo members, and supervising 3-4 part-time on-site sales staff. Please note this position is required to work both Saturdays and Sundays and all holidays. The typical workday for this position will be 8:30 am -5:00 pm. This position is also required to uphold the mission and values established the East Bay Zoological Society (the "Zoo") and adhere to policies and procedures as set forth by the Zoo.


  1. A dynamic individual who manages the daily operation of the membership booth including supervising and motivating membership staff in both the upper and lower entrance locations to meet sales goals.
  2. Provides a leadership role and anticipates the needs of guests including crowd control, tabling, and staff breaks.
  3. Performs accurate accounting and money handling tasks related to receiving, recording and depositing membership payments and donations.
  4. Anticipates inventory needs and fulfillment and orders onsite supplies. This individual is responsible for making sure that the membership team has the necessary tools to sell and renew memberships.
  5. Provides exceptional customer service to our members. This individual is also responsible for creating a professional work environment within the booth and developing and growing a professional working relationship between departments.
  6. Assists with guest (member and non-member) questions, comments and concerns regarding the membership program and general zoo inquiries (feeding times, directions, etc.)
  7. Will be required to work on weekends and most holidays and special events.
  8. Reviews member check-in process and materials and makes recommendations for changes and updates. Ensures that membership staff is trained in processes and has the tools to succeed at their job.
  9. Assists with membership card fulfillment and other mailings.
  10. Assists with membership data entry.
  11. Performs other duties as requested.
  12. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.


  • Outstanding customer service skills
  • High comfort level approaching and interacting with new people
  • Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors and the general public
  • Ability to problem solve and show good judgment
  • Flexible to changing priorities and urgencies
  • Ability to work independently and lead a team
  • Ability to handle stressful situations and maintain a sense of perspective and a good sense of humor while under pressure
  • Strong organizational and math skills
  • A positive, solution oriented attitude
  • Welcoming and friendly demeanor
  • Strong work ethic and trustworthiness
  • Willingness to assume tasks outside the job description
  • Must be able to work regular weekends, all holidays and occasional evening hours.
  • Physical requirements include the ability to walk the zoo grounds (including hills,) work outside in all weather conditions, stand for extended periods of time, bend and lift 20 pounds, the ability to work for long periods at a computer keyboard, excellent hand/eye coordination, clear speech, and good audio skills.


  • High school diploma or GED required


  • Minimum of 3 years experience in sales and customer service required
  • Minimum of two years of management/supervisory experience in the hospitality industry strongly preferred
  • Computer literate with basic competency using Microsoft Excel required
  • Experience with database software preferred, experience with Raiser's Edge (fundraising software) a plus
  • Experience with Galaxy POS a plus
  • Clerical or data entry experience preferred

Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

Email your resume and cover letter to

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

Open until filled

Planning Your Visit

Explore The Zoo

Animal Care


Veterinary Hospital

Facility Rentals


History & Future Planning

East Bay Zoological Society

Contact Us

Site Map