Job Openings and Employment Opportunities at Oakland Zoo

Oakland Zoo is always looking to add to our team of dedicated and hardworking employees.

A great place to work, we are strongly committed to being a workplace free of discrimination on the basis of race, color, national origin, gender, religion, age, or disability. There are a variety of employment opportunities and job openings throughout the year. Whether you like to work with animals or people; indoors or outdoors... there's something for everyone!

MAINTENANCE TECHNICIAN
 

TYPE OF EMPLOYMENT: Seasonal Full-time

DAYS/HOURS: Actual days and hours may vary, but will include weekends and holidays.

SALARY: DOE

START DATE: ASAP

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Performs routine, intermediate and advanced, maintenance and repairs. This position may be extended into regular full-time in future, but currently is running as a temporary position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Performs routine, intermediate and some advanced construction, maintenance and repair of Zoo structures, vehicles, equipment, and irrigation.
  2. Assists Maintenance Staff with other basic tasks (e.g. inspecting devices and minor repairs, assist with construction or general maintenance and upkeep of exhibits or similar projects, change fixtures, etcetera)
  3. Performs other duties as requested
  4. Demonstrates superior customer service with both internal (i.e. co-workers) and external (vendors, park visitors, contractors, etc) guests
  5. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Must be able/willing to read and comprehend manuals, directions, and be able to order parts for the job at hand, as required.
  • Ability to exercise sound judgment, be a self-starter and work with little or no supervision.
  • Must possess skills in the safe use of tools and equipment associated with mechanical, electrical, plumbing, and welding trades; ability to operate powered equipment normally found in maintenance operations.
  • Basic knowledge/skill/ability needed in maintenance projects/work.
  • Basic knowledge of general construction practices.
  • Ability to work effectively with little or no direct supervision.
  • Active CA Driver's License with clear DMV record (ability to obtain authorization to drive from Zoo's insurance carrier).
  • Ability to lift and carry objects weighing 75 lbs or more.
  • Ability to work outside in all weather conditions, sometimes in or around excessive dust or dirt.
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)

MINIMUM EDUCATION LEVEL:

  • High school diploma or GED (or greater), due to the need to read and interpret complex instructions and manuals.

EXPERIENCE REQUIRED:

  • At least two years of formal maintenance experience.
  • Must be 18 years or older.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to bob@oaklandzoo.org and cc: dan@oaklandzoo.org, along with:

  • 2 professional references

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until filled


JANITOR
 

TYPE OF EMPLOYMENT: Seasonal Full-time

DAYS/HOURS: Actual days may vary, but generally will be Wed through Sun (9:00a - 5:30p); 40 hours per week

SALARY: $12.00/hour

START DATE: ASAP

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Under the direct supervision of the Janitorial Manager, the Janitor performs all necessary janitorial duties as required. The Janitor performs these duties at one or more designated areas. Upholds the mission and values established the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. General office maintenance, including, but not limited to: trash removal; dusting; cleaning and re-stocking supplies in restrooms, break-rooms; sweeping and mopping floors; vacuuming; window washing; buffing floors; stripping and waxing floors; carpet cleaning.
  2. Utility work as directed by supervisor including, but not limited to moving furniture, assisting in loading, unloading and distribution of supplies, servicing of lobbies and high public use areas, servicing complaints and performing special cleaning.
  3. Ensure daily cleaning assignments are completed and that routine checks are conducted/completed to maintain cleanliness throughout Zoo.
  4. Monitor and help maintain supplies and equipment inventory as directed; keep janitor closets clean and orderly.
  5. Complete and submit accurate time/log sheets; work adjusted schedules and/or overtime as required.
  6. Maintain a safe working environment and report any unsafe conditions to supervisor. Report accidents, and any out-of-order equipment in the buildings (e.g., leaking or broken fixtures) to supervisor and/or Maintenance Dept.
  7. Read and follow label instructions on chemicals/cleaning materials, follow proper operating instructions for powered equipment, and wear required Personal Protective Equipment (PPE).
  8. Operate powered equipment typically used in janitorial operations; performing simple preventive maintenance on equipment as needed or directed.
  9. Drive Zoo carts (and other Zoo vehicles as directed).
  10. Performs other related duties as required and assigned.
  11. Demonstrates superior customer service with both internal (i.e. co-workers) and external (vendors, park visitors, contractors, etc) guests
  12. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to operate powered equipment normally found in janitorial operations
  • Ability to organize work, prioritize and follow schedules and instructions.
  • Ability to work around and positively interact with the public.
  • Ability to work effectively with little or no direct supervision, and alternately as a member of a team.
  • Active CA Driver's License with clear DMV record (ability to obtain authorization to drive from Zoo's insurance carrier).
  • Ability to lift and carry objects weighing 50 lbs or more.
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)

MINIMUM EDUCATION LEVEL:

  • High school diploma or GED (or greater), due to the need to read and interpret complex instructions and manuals.

EXPERIENCE REQUIRED:

  • At least one years of formal janitorial experience.
  • Knowledge of total hard floor care, carpet care and general office maintenance preferred
  • Must be 18 years or older.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to pepper@oaklandzoo.org, along with:

  • 2 professional references

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

  • Pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etcetera, back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until vacancy filled


EDUCATION SPECIALIST
 

TYPE OF EMPLOYMENT: Temporary Part-time

DAYS/HOURS: Saturdays and Sundays, year-round

SALARY: $13.50-14.00/hour

START DATE: August 12, 2014

CLASSIFICATION: Non-exempt

JOB SUMMARY:
The P/T Education Specialist will be responsible for the fun, entertaining, high quality delivery of the Oakland Zoo's Conservation and Education programs. In addition to teaching and communicating with program participants the Ed Specialist will assist in the design of curriculum in accordance with and supporting the Zoo's Conservation and Education missions. The Ed Specialist will uphold the mission and values established by the East Bay Zoological Society (the "Zoo") and must adhere to policies and procedures as set forth by the Zoo and the Education Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Prepare and teach all Conservation & Education programming in a fun, informative, safe, engaging, and consistent quality manner. Programs include, but not limited to: Birthday Parties, ZooMobiles, Camp, ZooSchool, Wildlife Assemblies, Scout Workshops, etcetera.
  2. Assist in the design, development and implementation of curriculum/educational program(s) that are age-appropriate, educational and fun, in direct support of the Zoo's mission.
  3. Assist in the training of program staff and volunteers in the implementation of designed Education programs.
  4. Maintain positive working relationships with volunteers, co-workers and program participants.
  5. Promote educational programs via development of positive working relationships with internal and external customers.
  6. Prepare and maintain Zoomobile and/or classrooms at all times.
  7. Follow animal protocols and maintain Animal Handling certifications as needed.
  8. Demonstrate superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, students, parents, etc).
  9. Perform other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of educational methodology and material appropriate for a wide range of audiences
  • Ability to handle and present program animals in an fun, engaging, safe, educational format
  • Excellent oral (including public speaking) and written communication skills
  • Ability to handle stressful situations and maintain a sense of perspective and a good sense of humor while under pressure
  • Ability to problem solve and show good judgment
  • Strong computer skills
  • Ability to organize tasks and ensure timely completion of projects with strong detail to accuracy
  • Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors and the general public
  • Knowledge of animals and current conservation issues highly desirable
  • Must be able to work regular weekends, holidays and evening hours
  • Ability to work well with little to no direction
  • Ability to work well in a fast-paced, team environment
  • Proactive in finding new assignments/tasks when other assignments/tasks are finished
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)
  • Must provide recent TB screening results prior to employment
  • Ability to multi-task in a fast paced environment.
  • First Aid/CPR certification preferred

MINIMUM EDUCATION LEVEL:

  • A Bachelor's degree in the Biological Sciences or Education from an accredited college or university is preferred

EXPERIENCE REQUIRED:

  • Previous teaching experience in formal or informal science education or related field
  • Previous teaching experience in formal or informal science education or related field.
  • At least two years' experience working with a team.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to bdelong@oaklandzoo.org, along with:

  • Cover letter required; professional references (2 or more) preferred.

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until filled


Food and Beverage Associate Cashier/Food Prep
 

TYPE OF EMPLOYMENT: Seasonal Part-time

DAYS/HOURS: Weekends and holidays - 5 to 7 hours per day.

SALARY: $9.00

START DATE: October 24, 2014

END DATE: January 25, 2015

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Responsible for taking and accurately entering food order requests into a cash register along with filling food orders while maintaining outstanding customer service as per the Oakland Zoo's standards, processing sales quickly, accurately and efficiently while safeguarding the zoo's assets. Upholds the mission and values established the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Ensure each customer receives outstanding service by providing a friendly environment, which includes greeting every customer, maintaining outstanding standards, solid product knowledge and all other aspects of quality customer service.
  2. Listen attentively and enter order accurately and efficiently into the cash register. Avoid having to ask customer to repeat order.
  3. Communicate special food preparation to back bar and grill personnel.
  4. Maintain an awareness of all zoo promotions and promote special offerings.
  5. Insure each customer has his full order accurately in a timely manner.
  6. Maintain an orderly, neat and clean work area.
  7. As time permits, restock and perform routine housekeeping.
  8. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
  9. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
  10. Perform food preparation Tasks.
  11. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to read, count and write accurately
  • Ability to effectively communicate with customers, associates and zoo management.
  • Must be flexible with availability and work varied hours/days including weekends and holidays.
  • Must be physically able to stand for extended periods and able to move boxes of merchandise for restocking.
  • Ability to lift heavy items (50+ lbs), kneel, walk, bend, stoop and speak regularly and for long periods of time.
  • Must have ServSafe food handler's card on their person at all times while on duty.

MINIMUM EDUCATION LEVEL:

  • High school enrollment or beyond or equivalent.
  • Must be able to read write and understand English.

EXPERIENCE REQUIRED:

  • Previous cash register experience preferred.
  • Previous sales experience helpful.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to foodandbeverage@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
November 28, 2014


Gift Shop Sales Associate/Cashier
 

TYPE OF EMPLOYMENT: Seasonal Full-time

DAYS/HOURS: Saturday-Sunday

SALARY: $9.00

START DATE: October 17, 2014

END DATE: January 8, 2015

CLASSIFICATION: Non-exempt

JOB SUMMARY:
The Gift Shop Sales Associate/Cashier manages inventory by stocking shelves, pricing products, and updating shelves when a new product comes in or if the price of any item changes. Maintains great guest service; requires an ability to multi-task and work in a fast-paced environment. Provides guests of all ages with product knowledge in terms of features and warranty along with any special discount or deal that the product holds. Maintains the visual appearance of the store by managing store displays and stay ahead of trends and competition. Accurately and efficiently completes and maintains proper cash and credit transitions at POS registers. Maintains a clean and orderly checkout area. Reports to the Gift Shop Manager and performs other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Maintains a presentable appearance with clean uniform and name tag worn.
  2. Opens Gift Shop on time, ensuring register is online and supplies are on hand for the day's business.
  3. Greets each guest by smiling and acknowledging their presence, creates a friendly environment. Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
  4. Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.
  5. Maintains a clean and orderly work area, including sales floor/store and stockroom. Stocks shelves as needed, also returns inventory for resale to shelves when needed.
  6. Ability to multi-task, while being attentive to guests and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
  7. This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least three consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.
  8. Demonstrates superior customer service with guests, both internal (i.e. co-workers) and external (vendors, visitors, guests, etc).
  9. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior and performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to read, count, and write accurately.
  • Must be able to communicate with guests, co-workers, and management.
  • Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios.
  • Must be flexible with work schedule. Holidays and weekends mandatory.
  • Basic computer skills needed.
  • Ability to climb ladders, lift 30lbs, stand, kneel, walk, bend, stoop, and speak professionally for long periods of time.
  • Must maintain a positive, friendly attitude.

MINIMUM EDUCATION LEVEL:

  • Enrolled in high school or college.
  • GED or equivalent.

EXPERIENCE REQUIRED:

  • Cash handling experience required.
  • Previous customer service experience required.
  • Prior sales experience required.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to christine2@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until filled


Manager, Creative Services
 

TYPE OF EMPLOYMENT: Regular Full-time

DAYS/HOURS: Monday -Friday, 8:00am-5:00pm

SALARY: 60K

START DATE: 12/3/14

CLASSIFICATION: Exempt

JOB SUMMARY:
Under supervision of the Senior Manager, Marketing, PR, responsible for the management of all creative services that drive the Oakland Zoo marketing department's strategic goals. Liaise and manage all outside vendors and internal customers in support of the creative process. Directly leads and manages the zoo's creative development process. Directly manages the authoring of all copy and publishing, of the zoo's monthly e-blast (Paw Prints), and supports the creative/graphics content development of the Oakland Zoo website. Works cooperatively with the Development Department in support of the design, layout and publishing of the Zoo's Annual Report. Develops and maintains permanent and temporary, new and replacement signage within Knowland Park. Update of campaign website, California Trail (currently using Adobe Muse). In addition, supports marketing/advertising projects as assigned. Liaise, as needed, with other zoo departments to provide creative direction, planning, and implementation of marketing department projects. Upholds the mission and values established by the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Manages the creative process in support of the Marketing Department's strategic plan. Holds scheduled Marketing Input Kick-off and Creative Review Update meetings to satisfy marketing plan, creative integrity, and establish time lines for deliverables.
  2. Assists in the negotiation process of outside creative services, to include: printing and sign manufacturing. Liaises with vendors, communicates necessary information and coordinated necessary meetings, deadlines, etc.
  3. Provides in-house final, print-ready creative for all publications, signage, advertising and promotional programs. Liaises with vendors, communicates necessary information and coordinates associated meetings, deadlines, internal or external, etc.
  4. Manage all outside graphic design, as needed, to uphold the continuing brand design integrity.
  5. Liaise, via the Marketing Department, with the Development Department in support of the determined yearly final publication direction. In conjunction with the Development Department, manage layout, design, internal/external production process and deadlines for the zoo annual report. This function will include final creative to printer
  6. Assesses costs and benefits of all outside vendor contracts associated with design and printing costs on an annual basis and make recommendations for changes or additions to events to assure cost effectiveness.
  7. Prepare monthly updates and other event-related tracking reports for management or executive staff.
  8. Assist Senior Managers, Marketing of operations with day-to-day requests as needed.
  9. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external.
  10. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
  11. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Expert knowledge of Adobe InDesign (CC version).
  • Strong working knowledge of the Adobe Creative Suite, to include: PhotoShop, Illustrator, and Adobe Acrobat.
  • Knowledge of Adobe Muse desired.
  • Strong knowledge of large file transfers, Dropbox, ftp, etc.
  • Strong oral and written communication skills
  • Strong project management skills
  • Strong working use and knowledge of Microsoft Office Suite
  • Excellent organization, time management and follow-up skills
  • High sense of urgency
  • Demonstrated ability to successfully handle multiple projects concurrently
  • Ability to work independently and within a team
  • Flexible to ever changing priorities and urgencies
  • A can-do attitude is a must

MINIMUM EDUCATION LEVEL:

  • High School diploma or GED required
  • Bachelor's degree highly preferred

EXPERIENCE REQUIRED:

  • At least 3 or more years of graphic design experience
  • Experience with non-profit industry a plus

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to nmora@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open umtill filled


Ride Operator
 

TYPE OF EMPLOYMENT: Seasonal Part-time

DAYS/HOURS: Monday-Sunday Hours Vary

SALARY: 9.00

START DATE: December 15, 2014

END DATE: Janurary 5, 2015

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Operate amusement rides, ensuring the safety of guests. Answers guest questions and provides consistent, friendly and helpful guest service. Must be able to multi-task and work in a fast paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Greet each customer by providing a friendly environment, by smiling and acknowledging their presence.
  2. Operate rides and closely observe ride and riders to ensure safe operation.
  3. Take ride tickets, tear and deposit them in canisters.
  4. Record hourly rider counts.
  5. Assist riders on and off rides. Load and unload passengers in a safe manner.
  6. Ensure each customer is help in a timely manner. Greet guest and answer questions in a consistent, friendly and helpful manner.
  7. Deal with guests in a positive and friendly, yet firm, manner. Monitor and respond to inappropriate guest behavior.
  8. Respond appropriately to emergency situations. Demonstrate safe job performance.
  9. Maintain a clean and orderly work area. Clean ride area at the beginning and end of each shift. Use pan and broom to sweep ride area.
  10. Follow verbal and written directions to perform specific duties.
  11. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
  12. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
  13. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to read, count and write accurately.
  • Ability to follow safe practices, show attentiveness to work and be safety conscious.
  • Ability to learn to operate various rides and detect possible problems with ride operation.
  • Ability to communicate with customers, co-workers and management.
  • Ability to follow verbal and written directions.
  • Ability to work independently and as part of a team.
  • Ability to greet guest and answer guest questions in a consistent, friendly and helpful manner.
  • Ability to communicate clearly to guests to give instructions and directions.
  • Ability to handle difficult customer service situations.
  • Ability to help guests in a friendly, but firm, manner.
  • Must be flexible with work schedule. Ability to be on time when scheduled.
  • Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (8 hour shifts or more)
  • Ability to lift up to 50 lbs. at a time.
  • Basic math skills.
  • Basic computer skills needed.

MINIMUM EDUCATION LEVEL:

  • LICENSE: Valid CA license for train operation.

EXPERIENCE REQUIRED:

    DISCLAIMER:
    Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

    TO APPLY:
    Email your resume and cover letter to kjoseph@oaklandzoo.org

    If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

    You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

    In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

    Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

    APPLICATION CLOSING DATE:
    Open untill filled


    Emergency Medical Technician
     

    TYPE OF EMPLOYMENT: Temporary Part-time

    DAYS/HOURS: Monday, Thursday, Friday, Saturday & Sunday/Weekends are mandatory

    SALARY:

    START DATE: ASAP

    END DATE: March 2015

    CLASSIFICATION: Non-exempt

    JOB SUMMARY:
    Responds to radio calls and provides Basic First Aid / Life Support as needed. Upholds the mission and values established the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    1. Responds to radio calls and provides assessment of on-view situations associated with injury or illness.
    2. Provides Basic First Aid / Life Support as needed while determining whether Advanced Life Support is necessary.
    3. Contacts or confirms contact is made with Fire / Ambulance whenever Advanced Life Support is required and provides those responding with information regarding the victim
    4. Maintains supplies in Facility First Aid and Disaster Kits.
    5. Monitors Fire Extinguisher readiness, certification, and placement.
    6. Assists in developing Disaster Preparedness Plans.
    7. Locates Lost Guests.
    8. Performs weekly tours of the Zoo / Park to document Safety Hazards.
    9. Recruits and trains new Volunteer E.M.T.'s.
    10. Professionally utilizes and exercises care for a hand held radio transceiver.
    11. Extends professional courtesy and assistance to the public and other employees while immediately reporting dishonest ones.
    12. Prevents, points out, and reports illegalities and policy violations. Assists with Internal Investigations.
    13. Provides access at Zoo Entrances whenever possible while greeting and thanking Guests.
    14. Completes Daily Activity Logs.
    15. Initiates and writes Accident/Incident/Hazard Reports and various other documentation required to protect Zoo assets and liability.
    16. Conducts vehicle and foot patrols relative to opening and locking gates, Robbery Prevention, Public Safety, and Building Security.
    17. Conducts vehicle and foot patrols relative to opening and locking gates, Robbery Prevention, Public Safety, and Building Security.
    18. Participates in Rental Facility Event Security (optional).
    19. Sets and responds to alarms.
    20. Conducts, reports and logs: Gift Shop and Food Stand / Restaurant Receipt Checks, cashier ticket audits, stop sign ticket checks, lost and found items, etcetera.
    21. Performs and logs Cashier Ticket Audits / Stop Sign Ticket Checks.
    22. Conducts Employee Personal Property Checks, Food Stand Walkthroughs, and Break Room / Warehouse Checks.
    23. Performs Revenue Escorts.
    24. May serves as or relieve the Main Gate guard; assists in the control of Parking and Traffic Flow (with support of the Grounds Dept.). Places and retrieves traffic cones, temporary signs, and barriers.
    25. Monitors and reports Zoo and Employee vehicle excessive speed violations and improper or careless use of Zoo Equipment.
    26. Maintains post and vehicle cleanliness; controls litter zoo-wide.
    27. Cones off and issues rules to users of Picnic / Party Areas; clears / closes Zoo, Rides Area, Picnic / Party Areas.
    28. Finds and re-unites lost children with their parents / guardians.
    29. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
    30. Performs other related duties as required and assigned.

    REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

    • Over 21 years of age.
    • State of California E.M.T. Certification.
    • Clear Police Record.
    • Must be able to problem solve and effectively read, write, and take directions in English.
    • Must agree to utilize a time clock / hand scan to document personnel arrival and departure times as well as lunch periods.
    • Must comply with a Dress Code that includes properly wearing a prescribed uniform and being neatly groomed.
    • Must have a current California Driver's License and maintain a good D.M.V. Driving Record (that satisfies the Zoo's Insurance Carrier).
    • Must be reliable, dependable, honest, courteous, and professional while ensuring confidentiality when necessary.
    • Must be available to work weekends and holidays unless otherwise authorized.
    • Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (8 hour shifts)

    MINIMUM EDUCATION LEVEL:

    • High School Graduate or G.E.D. plus Certification referenced above.
    • Current State of California Security Guard Card preferred.

    EXPERIENCE REQUIRED:

    • Patient / Customer Service experience
    • Previous Security experience preferred.

    DISCLAIMER:
    Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

    TO APPLY:
    Email your resume and cover letter to adavis@oaklandzoo.org

    If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

    You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

    In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

    Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

    APPLICATION CLOSING DATE:
    Open untilled filled


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