MANAGER, FRONT OF HOUSE - FOOD & BEVERAGE (regular, full-time)

DAYS/HOURS: 40 hours per week. Generally 8:30am- 5:30pm, weekends and holidays required.
SALARY: $33-$35K annually, depending on experience
START DATE: July 2013

END DATE: End of October 2013

JOB SUMMARY:
Manager, Front of House F&B manages all subordinate F&B personnel in all F&B facilities throughout the Zoo. Front of House Manager is responsible for all F&B hiring and providing HR with new hire required documentation. Position works with Back of House Manager to train, schedule and manage all F&B staff in accordance with current needs and budget. Ensure all retail pricing in system is correctly reflected, to include Zoo POS. This position monitors and enforces health and sanitation standards as set by county health departments and State and Federal regulations and/or policies. Supervises employees in kitchens, food service facilities and serving areas to insure proper and adequate quality of food is prepared and served. Upholds the mission and values established by the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Supervises F&B staff subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring/evaluating performance, uniform distribution/compliance, employee file maintenance and initiating corrective or disciplinary actions.
2. Composes daily/weekly staffing schedules to ensure all staffing needs are covered by qualified personnel. Deliver final schedules to the Island Cafe and post by time clock, as well as on Zoo Ext. 211, on Friday of each week.
3. Ensures all staff members are receiving their breaks and lunch periods.
4. Reviews, approves and submits payroll.
5. Monitors equipment, supplies, and work areas to see that they are maintained and sanitized in compliance with health standards.
6. Inspects and maintains food quality, handling, and safety standards.
7. Supervises front of house staff, interns, students, seasonal staff etc. Includes: hiring, termination, training, scheduling, delegating, monitoring and reviewing work.
8. Delivers presentations, stand up training, or instruction to front of house staffs.
9. On a daily basis inspect that food locations are clean, staffed and ready to open daily at 10 am.
10. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
11. Monitors that all food locations are stocked appropriately.
12. Follows up on all pricing changes with front of house staff and the Associate Senior Manager, F&B.
13. Ensures "cart driving staff" deliver any/all catering for all low profile events (AFB, Brown Bags, etc.)
14. Attends high profile catering /zoo events to ensure service, presentation and items are acceptable.
15. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
16. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
17. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Supervise others by assigning/directing work; conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination recommendations, etc.
• Principles, theories and practices of food safety and public health protection
• Prepare and Distribute food using appropriate food handling and sanitation techniques.
• Principles, theories, and practice of foods and nutrition.
• Ability to communicate effectively with co-workers, subordinates, vendors and customers.
• Ability to lift, stand, kneel, walk, bend, stoop, hear and speak regularly and for long periods of time.

MINIMUM EDUCATIONS LEVEL:

• High School Graduate and above
• Acquire and keep current food handling certification

EXPERIENCE REQUIRED:

• 5+ year of supervisor position in food and restaurant.
• Basic computer skills required
• Strong organizational and communication skills required
• Good work ethic, a can-do attitude and flexibility required

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
You may apply in 2 ways:

1. Email your resume and a cover letter, along with at least 2 professional references to hr@oaklandzoo.org. If you choose to apply via email, please remember to put "Manager, Front of House" in your subject line -- failure to do so may result in your application not being seen/forwarded to the correct party for review.
2. Or, you may also download an application by going to our website. Go to http://www.oaklandzoo.org (under "Employment"), where you will be able to print out a blank copy of our application. You can then mail your completed application to the address provided above or fax your application/resume to (510) 746-7175 (attn: HR).

Please, no phone calls. Due to the heavy volume of applicants, we apologize but only those applicants who are selected for interview will be contacted.

MEMBERSHIP SERVICES ASSISTANT Seasonal Part Time, Non-Exempt (weekends)

DAYS/HOURS: Weekends and holidays. 16 hours per week, 9:30am-5:00pm.
SALARY: $12/hour, DOE
START DATE: May 2013

END DATE: End of October 2013

JOB SUMMARY:
This position will oversee the daily/weekend operation of the Membership Booth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Checks in members through either the upper or lower Zoo entrance.
2. Collects cash, checks, or credit cards for payment of memberships or other assigned sales.
3. Promotes membership inside and outside of the membership booth.
4. Maintains accurate account of receipts in cash register and on paper record.
5. Maintains supplies and resources as needed.
6. Assists with mailing and clerical tasks.
7. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external.
8. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
9. Performs other related duties as required and assigned.

OTHER KEY REQUIREMENTS:

• Outstanding customer service skills
• Excellent organization, time management and follow-up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently; ability to work independently and within a team
• Flexible to ever changing priorities and urgencies; a can-do attitude is a must
• Cash handling and sales experience
• 1 year or greater of customer service/general clerical experience.
• Ability to perform general computer functions
• Experience with the Raiser's Edge (fundraising software) a plus

2. Minimum educational level:

• High school diploma or GED is required, with excellent math and counting skills. Excellent oral communication skills needed to assist members and guests with their needs. Experience with the Raiser's Edge and/or Galaxy POS a plus.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
You may apply in 3 ways:

1. Email your resume and a cover letter, along with any professional references you want to include, to hr@oaklandzoo.org. If you choose to apply via email, please remember to include "Member Services Assistant" in your subject line -- failure to do so may result in your application not being seen/forwarded to the correct party for review.
2. Pick up an application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application to the main gate, to the Zoo's Human Resources office, or you may mail it to: Oakland Zoo, attn: Employment, P.O. Box 5238, Oakland, CA 94605.
3. You may also download an application by going to our website. Go to http://www.oaklandzoo.org (under "Employment"), where you will be able to print out a blank copy of our application. You can then mail your completed application to the address provided above or fax your application/resume to (510) 746-7175 (attn: HR).

Please, no phone calls. Due to the heavy volume of applicants, we apologize but only those applicants who are selected for interview will be contacted.

EMERGENCY MEDICAL TECH / PUBLIC SAFETY OFFICER (part-time temporary - 90 days; non-exempt)

DAYS/HOURS: Primarily weekends. Holiday work is also required. This position is currently slated for 16-20 hours per week, but hours may increase due to need, and this position may also move from temporary to regular in future.
SALARY: $12-13/hour, DOE
START DATE: ASAP (May 2013)

JOB SUMMARY:
General Security (and Customer Service) duties. Responds to radio calls and provides Basic First Aid / Life Support as needed. Upholds the mission and values established the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

EMT related

1. Responds to radio calls and provides assessment of on-view situations associated with injury or illness.
2. Provides Basic First Aid / Life Support as needed while determining whether Advanced Life Support is necessary.
3. Contacts or confirms contact is made with Fire / Ambulance whenever Advanced Life Support is required and provides those responding with information regarding the victim.
4. Maintains supplies in Facility First Aid and Disaster Kits.
5. Monitors Fire Extinguisher readiness, certification, and placement.
6. Assists in developing Disaster Preparedness Plans.
7. Locates Lost Guests.
8. Performs weekly tours of the Zoo / Park to document Safety Hazards.
9. Recruits and trains new Volunteer E.M.T.'s.
10. Professionally utilizes and exercises care for a hand held radio transceiver.
11. NOTE; E.M.T.'s will limit the movement of effected areas when broken bones are suspected. Any repositioning or
applying of splints is prohibited. E.M.T.'s will never administer prescription drugs unless requested to utilize that victim's own prescription.

Public Safety related

1. Extends professional courtesy and assistance to the public and other employees while immediately reporting dishonest ones.
2. Prevents, points out, and reports illegalities and policy violations. Assists with Internal Investigations.
3. Provides access at Zoo Entrances whenever possible while greeting and thanking Guests.
4. Completes Daily Activity Logs.
5. Initiates and writes Accident/Incident/Hazard Reports and various other documentation required to protect Zoo assets and liability.
6. Conducts vehicle and foot patrols relative to opening and locking gates, Robbery Prevention, Public Safety, and Building Security.
7. Participates in Rental Facility Event Security (optional).
8. Sets and responds to alarms.
9. Conducts, reports and logs: Gift Shop and Food Stand / Restaurant Receipt Checks, cashier ticket audits, stop sign ticket checks, lost and found items, etcetera.
10. Performs and logs Cashier Ticket Audits / Stop Sign Ticket Checks.
11. Conducts Employee Personal Property Checks, Food Stand Walkthroughs, and Break Room / Warehouse Checks.
12. Performs Revenue Escorts.
13. May serves as or relieve the Main Gate guard; assists in the control of Parking and Traffic Flow (with support of the Grounds Dept.). Places and retrieves traffic cones, temporary signs, and barriers.
14. Monitors and reports Zoo and Employee vehicle excessive speed violations and improper or careless use of Zoo Equipment.
15. Maintains post and vehicle cleanliness; controls litter zoo-wide.
16. Cones off and issues rules to users of Picnic / Party Areas; clears / closes Zoo, Rides Area, Picnic / Party Areas.
17. Finds and re-unites lost children with their parents / guardians.
18. Demonstrates superior customer service, both internal (i.e. co-workers) and external (vendors, visitors, customers, etcetera).
19. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
20. Performs other related duties as required and assigned.

OTHER KEY REQUIREMENTS:
1. Required knowledge, skills & abilities:

• Over 21 years of age
• State of California E.M.T. Certification
• Clear Police Record
• Must be able to problem solve and effectively read, write, and take directions in English.
• Must agree to utilize a time clock / hand scan to document personnel arrival and departure times as well as lunch periods.
• Must comply with a Dress Code that includes properly wearing a prescribed uniform and being neatly groomed.
• Must have a current California Driver's License and maintain a good D.M.V. Driving Record (that satisfies the Zoo's Insurance Carrier).
• Must be reliable, dependable, honest, courteous, and professional while ensuring confidentiality when necessary.
• Must be available to work weekends and holidays unless otherwise authorized.
• Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (8 hour shifts).

2. Minimum educational level:

• High School Graduate or G.E.D. plus Certification referenced above.
• Current State of California Security Guard Card preferred.

3. Experience required:

• Patience with guests and co-workers; solid customer service experience required
• Previous security experience preferred.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
You may apply in 2 ways:

1. Pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application to the Main Gate or the Zoo's Human Resources office, you may mail it to: Oakland Zoo, attn: Employment, P.O. Box 5238, Oakland, CA 94605, or you may fax your application/resume to (510) 746-7175 (attn: HR).
2. You may also download an application by going to our website. Go to http://www.oaklandzoo.org (under "Employment"), where you will be able to print out a blank copy of our application. You can then mail your completed application to the address provided above or fax your application/resume to (510) 746-7175 (attn: HR).

Please, no phone calls. Due to the heavy volume of applicants, we apologize but only those applicants who are selected for interview will be contacted..

GROUNDSKEEPER (seasonal, full-time -- 3 month assignment w/possible extension)

DAYS/HOURS:40 hours per week. Actual days may vary, but weekends and holidays are required.
SALARY:$11.40/hour
START DATE:ASAP (April 2013)

JOB SUMMARY:
The Groundskeeper maintains the Zoo's physical grounds and assists with the maintenance of upkeep of all rental facilities. Upholds the mission and values established the East Bay Zoological Society ("the Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintains plants, shrubs, trees, lawns, parking areas, and public pathways.
2. Responsible for weed abatement, trash pick-up and general maintenance of Zoo grounds.
3. Sets up for special events; prepares rental facilities for parties/meetings.
4. Operates small power tools.
5. May be required to drive Zoo vehicles (have a clean driving record allowing inclusion to the Zoo's insurance plan).
6. Follows simple instructions and observes all safety rules.
7. Able to bend and twist, lift (up to 75 lbs), stand, kneel, sit, walk, bend, stoop, crawl, reach and speak regularly and for long periods of time (8 hour shifts, and/or for overtime periods as necessary.)
8. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior; demonstrates superior customer service, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc.).
9. Performs other related duties as required and assigned.

OTHER KEY REQUIREMENTS:
1. Required knowledge, skills & abilities:

• Over 18 years of age.
• Valid/active CA Class C Driver's License.
• Clean/Good Driving Record (i.e. must have ability to obtain authorization from Zoo Insurance Carrier to drive Zoo vehicles).
• Ability to routinely lift and carry heavy loads, up to 75 lbs.
• Available to work weekends and holidays. Able to work outdoors in varying weather conditions (rain, high heat, etc.) for 8 hours or more.
• Ability to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly for long periods of time (8 hour shifts).

2. Minimum educational level:

• High School Graduate or GED

3. Experience required:

• Solid experience (1 or more years) with groundskeeping. Facility maintenance also a plus.
• Experience with/knowledge of horticulture strongly preferred.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
You may apply in 3 ways:

1. Email your resume and a cover letter, along with any professional references you want to include to hr@oaklandzoo.org. If you choose to apply via email, please remember to put "Groundskeeper" or "Seasonal Groundskeeper" in your subject line -- failure to do so may result in your application not being seen/forwarded to the correct party for review.
2. Pick up an application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application to the main gate, to the Zoo's Human Resources office, or you may mail it to:
   Oakland Zoo, Attn: Employment, P.O. Box 5238, Oakland, CA 94605.
3. You may also download an application by going to our website. Go to http://www.oaklandzoo.org/ (under "Employment"), where you will be able to print out a blank copy of our application. You can then mail your completed application to the address provided above or fax your application/resume to (510) 746-7175 (Attn: HR).

We apologize, but due to the heavy volume of applicants only those applicants who are selected for interview will be contacted. Do not call to follow up on the status of your application.

REGISTERED VETERINARY TECHNICIAN (Full-time, Non-Exempt)

DAYS/HOURS: Tuesday - Saturday, 8am - 5pm (flexibility in scheduling required; must be available for emergencies and after hours work as needed).
SALARY: $18-20/hour, DOE
START DATE: ASAP (May 2013)

JOB SUMMARY:
The Oakland Zoo has a brand new, state of the art, 17,000 square foot veterinary hospital, the Oakland Zoo Veterinary Hospital (OZVH), which has an opening for a Registered Veterinary Technician. The RVT position at the OZVH is a multi-faceted job that integrates advanced zoo animal nursing care, quarantine care, husbandry, communication within and to other departments in the zoo, maintenance of hospital equipment and supplies, capture and restraint of zoo animals, and other functions.

The Registered Veterinary Technician performs all job assignments with a positive attitude that reflects the Oakland Zoo's mission to inspire respect and stewardship of the natural world, and the Oakland Zoo Veterinary Hospital's mission to provide outstanding veterinary care. The Registered Veterinary Technician assists the veterinary staff with clinical and surgical procedures and also provides technical support and nursing care for the collection. This position reports to the Director of Veterinary Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Licensed Veterinary Technician in California, or ability to obtain license within 6 months of hire.
2. Minimum of two years' experience as a veterinary technician; exotic animal experience is preferred.
3. Good physical condition; able to lift a minimum of 50 lbs. and move a maximum of 120lbs.
4. Valid driver's license and clean driving record.
5. Willingness to work outside normal business hours, including weekends and holidays.
6. Excellent written and verbal communication skills.
7. Knowledge of the habits and hazards of working with wild animals; willingness to work with some physical risk while observing proper safety precautions.
8. Willingness to work in the hospital setting, following hospital protocols.
9. Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop, crawl, hear, and speak regularly and for long periods of time (8 hour shifts or longer)
10. Demonstrate knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
11. Perform other related duties as required and assigned.

OTHER KEY REQUIREMENTS:
1. Required knowledge, skills & abilities:

• 2 years (or more) full-time, advanced experience with exotic animal species as a veterinary technician, including mammals, birds, and reptiles.
• Experience working with large animals.
• Excellent team-building and leadership skills.
• Experience with capture and restraint techniques.
• Advanced organizational skills, darting experience, advanced communication and computer skills.

2. Minimum educational level:

• Licensed Veterinary Technician in California, or ability to obtain license within 6 months of hire.
• Minimum of two years experience as a veterinary technician; exotic animal experience is preferred.

3. Experience required:

• 2 years (or more) full-time, advanced experience with exotic animal species as a veterinary technician, including mammals, birds, and reptiles.
• Experience working with large animals.
• Excellent team-building and leadership skills.
• Experience with capture and restraint techniques.
• Advanced organizational skills, darting experience, advanced communication and computer skills.

DISCLAIMER:
We note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
You may apply in 2 ways:

1. Send resume, cover letter, and three professional references, via email to: karen@oaklandzoo.org. Closing date to apply is May 8th, 2013.

Manager Multimedia(regular, full-time)

DAYS/HOURS: 40 hours per week.
SALARY: Full Time, Salaried
START DATE: July 2013

JOB SUMMARY:
Manager, Multimedia will have the ability to integrate Oakland Zoo's mission, key marketing initiatives, and branding across website, social media properties, and video projects. The position will work in tandem with the Marketing Department and multiple departments throughout the organization. He/she would report directly to the Senior Manager, Marketing/Public Relations and would regularly meet with the Marketing Department to develop day to day strategies. This position would write and publish web content; maintain and updating web pages/blogs; monitor and respond to website and social media content/comments; and actively participate in social media efforts for Oakland Zoo. This role also includes conceptualizing, developing, and producing video content for Oakland Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Website

1. Create and update website pages in a collaborative team setting
2. Be primary contact for all web editing issues/requests
3. Generate and revise web content throughout site
4. Keep abreast of competitors' websites content
5. Use Oakland Zoo's mission and objectives to strategize and reach targeted audiences through
copy, navigation, and engaging content
6. Create multimedia content from text to images and video for social visual storytelling
7. Drive traffic to Oakland Zoo website
8. Be website liaison with web developers
9. Knowledge of Photoshop and ability to reformat images for website
10. Photograph animals, groups, employees, volunteers, etc.
11. Other duties as assigned

Social Media

1. Understand Oakland Zoo's social media policies and practices
2. Work with team to create and execute digital communication strategies across multiple platforms
3. Update and monitor user-generated content on social media outlets, including Facebook, Twitter, YouTube, Flickr, and Pinterest
4. Create multimedia content from text to images and video for social visual storytelling

Video

1. Coordinate pre-production, ascertain creative needs, suggest solutions, organize the process of the work flow and execute (shoot, produce, edit, mix, etc)
2. Conduct field-based video production which includes interacting with zoo staff and operating all video and audio equipment. Shoot may also require lighting, troubleshooting, and technical equipment details
3. Plan and perform post-production tasks, which include reviewing footage, making editorial decisions, tape logging, rough cuts, audio adjustment, color correction, and final editing
4. Utilize computer graphics and special effects for video post-production
5. Compress video projects for output and make video products available in a variety of formats
6. Coordinate internal and external duplication services as required

General

1. Demonstrates superior customer service, both internal (i.e. co-workers) and external (vendors, visitors, customers, etcetera).
2. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
3. Performs other related duties as required and assigned.

OTHER KEY REQUIREMENTS:
1. Required knowledge, skills & abilities:

• Strong writing, editing, and proofreading skills
• Headline, long form content, promotional copy experience required
• Extreme attention to detail
• Excellent editing, spelling, and grammar
• Ability to edit range of documents, correcting any grammatical, typographical, or compositional errors
• Able to successfully adjust writing style for promotional, informational, technical and online projects
• Open communication style
• Ability to prioritize multiple projects
• Familiarity with search engine optimization writing techniques
• Experience with web marketing
• Photography experience
• Experienced at operating professional video camera equipment
• Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hour shifts or greater)

2. Minimum educational level:

• Bachelor's degree in communications, public relations, journalism or English; or relevant degree or certification; and/or 2 years writing experience. Work experience may substitute degree

3. Experience required:

• 5+ years of supervisor position in multimedia field
• Command of document formatting and presentation techniques with competence in Microsoft programs: Excel, Word, PowerPoint
• Experience in writing for the web, familiar with content management systems (CMS), PHP, and internet research
• Videographer with non-linear editing experience
• Strong organizational and communication skills required
• Good work ethic, a can-do attitude and flexibility required

DISCLAIMER:
We note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
You may apply in 2 ways:

1. Email your resume and a cover letter, along with at least 2 professional references to hr@oaklandzoo.org. If you choose to apply via email, please remember to put "Multimedia Manager" in your subject line -- failure to do so may result in your application not being seen/forwarded to the correct party for review.
2. You may also download an application by going to our website. Go to http://www.oaklandzoo.org (under "Employment"), where you will be able to print out a blank copy of our application. You can then mail your completed application to the address provided above or fax your application/resume to (510) 746-7175 (attn: HR).

We apologize, but due to the heavy volume of applicants only those applicants who are selected for interview will be contacted. Do not call to follow up on the status of your application.

EDUCATION SPECIALIST (regular, full-time)

DAYS/HOURS: 40 hours per week. Actual days may vary, but weekends and holidays may be required.
SALARY: $33-$37K annually, depending on experience
START DATE: ASAP (May 2013)

JOB SUMMARY:
Education Specialists provide interactive, entertaining, high-quality delivery of the Oakland Zoo's Education programs. In addition to teaching and communicating with program participants, the Education Specialist may assist in the design of curriculum in accordance with and supporting the Zoo's & Education's mission. This person will uphold the mission and values established by the East Bay Zoological Society (the "Zoo") and adhere to policies and procedures as set forth by the Zoo and the Education Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Teach approximately 60% of work time; 40% administrative and other duties.
2. Prepare and deliver/teach all Education programming in a fun, informative, safe, engaging, and consistent quality manner. Programs include, but not limited to: Birthday Parties, ZooMobiles, Camp, ZooSchool, Wildlife Assemblies, Scouting Badge Workshops, et cetera.
3. Prepare and deliver/teach all Education programming in an informative, safe, engaging, and high-quality manner. Programs include, but are not limited to: Birthday Parties, ZooMobiles, ZooSchool, Wildlife Assemblies, Scouting Badge Workshops, et cetera, on-site at the Zoo and off-site in other venues.
4. Assist in the design, development and implementation of curriculum/educational program(s) that are age-appropriate, standards-based, and engaging.
5. Maintain positive attitude and collaborative working relationships with volunteers, co-workers and program participants.
6. Promote educational programs via development of positive working relationships with internal and external customers.
7. Follow animal -rotocols and maintain Animal Handling certifications as needed.
8. Demonstrate superior customer service with vendors, visitors, students, parents, etc.
9. Demonstrate knowledge of, and support the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
10. Perform other related duties as required and assigned.

KNOWLEDGE:
Bachelor's degree in science, education, or other related field required. Master's degree, teaching credential, or hours toward post-secondary degree or credential preferred.

OTHER KEY REQUIREMENTS-
1. Required knowledge, skills & abilities:

• Knowledge of K-12 pedagogy
• Background in biology, environmental science, or ecology
• Background in curriculum development
• Background in teaching (formal or informal) pre K-HS
• Excellent classroom management and discipline skills
• Knowledge of issues facing public schools, especially those in under-resourced and multi-cultural neighborhoods.
• Ability to handle and present small, wild animals in an engaging, safe, educational format
• Knowledge of animals and current conservation issues highly desired
• Friendly, energetic, and open manner
• Must be able to walk moderate hills and be on feet for 60 minutes at a time
• Excellent oral (including public speaking) and written communication skills
• Ability to handle stressful situations and maintain a sense of perspective and humor
• Ability to problem-solve and show good judgment
• Computer skills
• Ability to organize tasks and ensure timely completion of projects with strong attention to detail and accuracy
• Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors, and the general public
• Ability to work well with little to no direct supervision
• Ability to work wel- within a team
• Ability to multi-task in a fast-paced, often changeable environment
• Proactive in finding new assignments/tasks as other assignments/tasks are completed

2. Minimum educational level:

• A Bachelor's degree in Education or the Biological Sciences from an accredited college or university is required.
• Teaching credential required
• 3-5 years classroom teaching experience strongly preferred

3. Experience required:

• Previous classroom or informal education experience required
• Project management skills required
.
• Animal handling
• Experience working with underserved communities and families or in multi-cultural settings strongly preferred

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
You may apply in 2 ways:

1. Email your resume and a cover letter, along with at least 2 professional references to hr@oaklandzoo.org. If you choose to apply via email, please remember to put "Education Specialist" in your subject line -- failure to do so may result in your application not being seen/forwarded to the correct party for review.
2. You may also download an application by going to our website. Go to http://www.oaklandzoo.org (under "Employment"), where you will be able to print out a blank copy of our application. You can then mail your completed application to the address provided above or fax your application/resume to (510) 746-7175 (attn: HR).

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We apologize, but due to the heavy volume of applicants only those applicants who are selected for interview will be contacted. Do not call to follow up on the status of your application.

ON-CALL EDUCATION SPECIALIST (On-call; Non-Exempt)

DAYS/HOURS: Part-time temporary (through end of 2013) 2-4 days per week, includes weekends.
SALARY: $13.00 - $15.00/hour, DOE
START DATE: ASAP (May 2013)

JOB SUMMARY:
On-Call Education Specialists provide interactive, engaging, high-quality delivery of the Oakland Zoo's Education programs. In addition to teaching and communicating with program participants, the Education Specialist may assist in the design of curriculum in accordance with and supporting the Zoo's & Education's mission. This person will uphold the mission and values established by the East Bay Zoological Society (the "Zoo") and adhere to policies and procedures as set forth by the Zoo and the Education Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Teach approximately 85% of work time; 15% administrative and other duties.
2. Prepare and deliver/teach all Education programming in an informative, safe, engaging, and high-quality manner. Programs include, but are not limited to: Birthday Parties, ZooMobiles, ZooSchool, Wildlife Assemblies, Scouting Badge Workshops, et cetera, on-site at the Zoo and off-site in other venues.
3. Assist in the design, development and implementation of curriculum/educational program(s) that are age-appropriate, standards-based, and engaging.
4. Maintain positive attitude and collaborative working relationships with volunteers, co-workers and program participants.
5. Promote educational programs via development of positive working relationships with internal and external customers.
6. Follow animal protocols and maintain Animal Handling certifications as needed.
7. Demonstrate superior customer service with vendors, visitors, students, parents, etc).
8. Demonstrate knowledge of, and support the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
9. Perform other related duties as required and assigned.

KNOWLEDGE:
Bachelor's degree in science, education, or other related field required. Master's degree, teaching credential, or hours toward post-secondary degree or credential preferred.

OTHER KEY REQUIREMENTS:
1. Required knowledge, skills & abilities:

• Knowledge of educational pedagogy for a wide range of audiences and ages
• Background in biology, environmental science, or ecology
• Background in curriculum development highly desired
• Background in teaching (formal or informal) pre K - HS
• Excellent classroom management and discipline skills
• Knowledge of issues facing public schools, especially those in under-resourced and multi-cultural neighborhoods.
• Ability to handle and present small, wild animals in an engaging, safe, educational format
• Knowledge of animals and current conservation issues highly desired
• Friendly, energetic, and open manner
• Must be able to walk moderate hills and be on feet for 60 minutes at a time
• Excellent oral (including public speaking) and written communication skills
• Ability to handle stressful situations and maintain a sense of perspective and humor
• Ability to problem-solve and show good judgment
• Computer skills
• Ability to organize tasks and ensure timely completion of projects with strong attention to detail and accuracy
• Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors, and the general public
• Ability to work well with little to no direct supervision
• Ability to work well within a team
• Ability to multi-task in a fast-paced, often changeable environment
• Proactive in finding new assignments/tasks as other assignments/tasks are completed

2. Minimum educational level:

• Bachelor's degree in science, education, or other related field required.
• Master's degree, teaching credential, or hours toward post-secondary degree or credential preferred.

3. Experience required:

• Project management skills required.
• Animal handling experience strongly preferred
• Experience working with underserved communities and families or in multi-cultural settings strongly preferred

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:

1. Email your resume and a cover letter, along with two (2) professional references you want to include, to the Human Resources Department. If you choose to apply via email, please remember to include "Education Specialist" in your subject line -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

Please, no phone calls. Due to the heavy volume of applicants, we apologize but only those applicants who are selected for interview will be contacted.