Job Openings and Employment Opportunities at Oakland Zoo

Oakland Zoo is always looking to add to our team of dedicated and hardworking employees.

A great place to work, we are strongly committed to being a workplace free of discrimination on the basis of race, color, national origin, gender, religion, age, or disability. There are a variety of employment opportunities and job openings throughout the year. Whether you like to work with animals or people; indoors or outdoors... there's something for everyone!

MAINTENANCE TECHNICIAN
 

TYPE OF EMPLOYMENT: Seasonal Full-time

DAYS/HOURS: Actual days and hours may vary, but will include weekends and holidays.

SALARY: DOE

START DATE: ASAP

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Performs routine, intermediate and advanced, maintenance and repairs. This position may be extended into regular full-time in future, but currently is running as a temporary position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Performs routine, intermediate and some advanced construction, maintenance and repair of Zoo structures, vehicles, equipment, and irrigation.
  2. Assists Maintenance Staff with other basic tasks (e.g. inspecting devices and minor repairs, assist with construction or general maintenance and upkeep of exhibits or similar projects, change fixtures, etcetera)
  3. Performs other duties as requested
  4. Demonstrates superior customer service with both internal (i.e. co-workers) and external (vendors, park visitors, contractors, etc) guests
  5. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Must be able/willing to read and comprehend manuals, directions, and be able to order parts for the job at hand, as required.
  • Ability to exercise sound judgment, be a self-starter and work with little or no supervision.
  • Must possess skills in the safe use of tools and equipment associated with mechanical, electrical, plumbing, and welding trades; ability to operate powered equipment normally found in maintenance operations.
  • Basic knowledge/skill/ability needed in maintenance projects/work.
  • Basic knowledge of general construction practices.
  • Ability to work effectively with little or no direct supervision.
  • Active CA Driver's License with clear DMV record (ability to obtain authorization to drive from Zoo's insurance carrier).
  • Ability to lift and carry objects weighing 75 lbs or more.
  • Ability to work outside in all weather conditions, sometimes in or around excessive dust or dirt.
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)

MINIMUM EDUCATION LEVEL:

  • High school diploma or GED (or greater), due to the need to read and interpret complex instructions and manuals.

EXPERIENCE REQUIRED:

  • At least two years of formal maintenance experience.
  • Must be 18 years or older.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to jpeterson@oaklandzoo.org and cc: dan@oaklandzoo.org, along with:

  • 2 professional references

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until filled


GROUNDSKEEPER
 

TYPE OF EMPLOYMENT: Regular Full-time

DAYS/HOURS: Sun through Thurs, 7:30a - 4:00p; 40 hours per week

SALARY: DOE

START DATE: ASAP

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Maintains the Zoo Grounds and Rental Facilities. Upholds the mission and values established the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Maintains plants, shrubs, trees, lawns, parking areas, and public pathways.
  2. Responsible for weed abatement, and trash pick-up.
  3. Sets up for Zoo special events; also prepares and sets up for parties/meetings in rental facilities.
  4. Operates small power tools.
  5. Demonstrates superior customer service with both internal (i.e. co-workers) and external (vendors, park visitors, contractors, etc) guests
  6. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Must be able/willing to read and comprehend manuals, directions, and be able to order parts for the job at hand, as required.
  • Ability to exercise sound judgment, be a self-starter and work with little or no supervision; follow simple instructions.
  • Must possess skills in the safe use of tools and equipment associated with landscaping and grounds.
  • Good driving skills and clean DMV record/valid Class C Driver's License (must be cleared to operate Zoo vehicles).
  • Active CA Driver's License with clear DMV record (ability to obtain authorization to drive from Zoo's insurance carrier).
  • Ability to lift and carry objects weighing 75 lbs or more.
  • Ability to work outside in all weather conditions, sometimes in or around excessive dust or dirt.
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)

MINIMUM EDUCATION LEVEL:

  • High school diploma or GED (or greater), due to the need to read and interpret complex instructions and manuals.

EXPERIENCE REQUIRED:

  • No formal experience required, but previous Grounds and landscaping experience preferred.
  • Must be 18 years or older.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to mlacombe@oaklandzoo.org, along with:

  • Professional references preferred

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until vacancy filled


JANITOR
 

TYPE OF EMPLOYMENT: Seasonal Full-time

DAYS/HOURS: Actual days may vary, but generally will be Wed through Sun (9:00a - 5:30p); 40 hours per week

SALARY: $12.30/hour

START DATE: ASAP

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Under the direct supervision of the Janitorial Manager, the Janitor performs all necessary janitorial duties as required. The Janitor performs these duties at one or more designated areas. Upholds the mission and values established the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. General office maintenance, including, but not limited to: trash removal; dusting; cleaning and re-stocking supplies in restrooms, break-rooms; sweeping and mopping floors; vacuuming; window washing; buffing floors; stripping and waxing floors; carpet cleaning.
  2. Utility work as directed by supervisor including, but not limited to moving furniture, assisting in loading, unloading and distribution of supplies, servicing of lobbies and high public use areas, servicing complaints and performing special cleaning.
  3. Ensure daily cleaning assignments are completed and that routine checks are conducted/completed to maintain cleanliness throughout Zoo.
  4. Monitor and help maintain supplies and equipment inventory as directed; keep janitor closets clean and orderly.
  5. Complete and submit accurate time/log sheets; work adjusted schedules and/or overtime as required.
  6. Maintain a safe working environment and report any unsafe conditions to supervisor. Report accidents, and any out-of-order equipment in the buildings (e.g., leaking or broken fixtures) to supervisor and/or Maintenance Dept.
  7. Read and follow label instructions on chemicals/cleaning materials, follow proper operating instructions for powered equipment, and wear required Personal Protective Equipment (PPE).
  8. Operate powered equipment typically used in janitorial operations; performing simple preventive maintenance on equipment as needed or directed.
  9. Drive Zoo carts (and other Zoo vehicles as directed).
  10. Performs other related duties as required and assigned.
  11. Demonstrates superior customer service with both internal (i.e. co-workers) and external (vendors, park visitors, contractors, etc) guests
  12. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to operate powered equipment normally found in janitorial operations
  • Ability to organize work, prioritize and follow schedules and instructions.
  • Ability to work around and positively interact with the public.
  • Ability to work effectively with little or no direct supervision, and alternately as a member of a team.
  • Active CA Driver's License with clear DMV record (ability to obtain authorization to drive from Zoo's insurance carrier).
  • Ability to lift and carry objects weighing 50 lbs or more.
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)

MINIMUM EDUCATION LEVEL:

  • High school diploma or GED (or greater), due to the need to read and interpret complex instructions and manuals.

EXPERIENCE REQUIRED:

  • At least one years of formal janitorial experience.
  • Knowledge of total hard floor care, carpet care and general office maintenance preferred
  • Must be 18 years or older.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to pepper@oaklandzoo.org, along with:

  • 2 professional references

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

  • Pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etcetera, back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until vacancy filled


EDUCATION SPECIALIST Level 1
 

TYPE OF EMPLOYMENT: Temporary Part-time

DAYS/HOURS: Saturdays and Sundays, year-round

SALARY: $13.50-14.00/hour

START DATE: Immediately

CLASSIFICATION: Non-exempt

JOB SUMMARY:
The P/T Education Specialist will be responsible for the fun, entertaining, high quality delivery of the Oakland Zoo's Conservation and Education programs. In addition to teaching and communicating with program participants the Ed Specialist will assist in the design of curriculum in accordance with and supporting the Zoo's Conservation and Education missions. The Ed Specialist will uphold the mission and values established by the East Bay Zoological Society (the "Zoo") and must adhere to policies and procedures as set forth by the Zoo and the Education Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Prepare and teach all Conservation & Education programming in a fun, informative, safe, engaging, and consistent quality manner. Programs include, but not limited to: Birthday Parties, ZooMobiles, Camp, ZooSchool, Wildlife Assemblies, Scout Workshops, etcetera.
  2. Assist in the design, development and implementation of curriculum/educational program(s) that are age-appropriate, educational and fun, in direct support of the Zoo's mission.
  3. Assist in the training of program staff and volunteers in the implementation of designed Education programs.
  4. Maintain positive working relationships with volunteers, co-workers and program participants.
  5. Promote educational programs via development of positive working relationships with internal and external customers.
  6. Prepare and maintain Zoomobile and/or classrooms at all times.
  7. Follow animal protocols and maintain Animal Handling certifications as needed.
  8. Demonstrate superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, students, parents, etc).
  9. Demonstrate knowledge of, and support, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
  10. Perform other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of educational methodology and material appropriate for a wide range of audiences
  • Ability to handle and present program animals in an fun, engaging, safe, educational format
  • Excellent oral (including public speaking) and written communication skills
  • Ability to handle stressful situations and maintain a sense of perspective and a good sense of humor while under pressure
  • Ability to problem solve and show good judgment
  • Strong computer skills
  • Ability to organize tasks and ensure timely completion of projects with strong detail to accuracy
  • Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors and the general public
  • Knowledge of animals and current conservation issues highly desirable
  • Must be able to work regular weekends, holidays and evening hours
  • Ability to work well with little to no direction
  • Ability to work well in a fast-paced, team environment
  • Proactive in finding new assignments/tasks when other assignments/tasks are finished
  • Able to bend and twist, stand, kneel, sit, climb, walk, bend, stoop, speak and hear regularly and for long periods of time (8 hours or more)
  • Must provide recent TB screening results prior to employment
  • Ability to multi-task in a fast paced environment.
  • First Aid/CPR certification preferred

MINIMUM EDUCATION LEVEL:

  • A Bachelor's degree in the Biological Sciences or Education from an accredited college or university is preferred

EXPERIENCE REQUIRED:

  • Previous animal handling experience
  • Previous teaching experience in formal or informal science education or related field.
  • At least two years' experience working with a team.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to bdelong@oaklandzoo.org, along with:

  • Cover letter required; professional references (2 or more) preferred.

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open until filled


Emergency Medical Technician/Security Officer
 

TYPE OF EMPLOYMENT: Temporary Part-time

DAYS/HOURS: Weekdays may vary, weekends and holidays are mandatory; 40 hours per week

SALARY: TBD

START DATE: ASAP

END DATE: Open untill filled

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Responds to radio calls and provides Basic First Aid / Life Support as needed. Upholds the mission and values established the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo. General Security and Customer Service Duties. Upholds the mission and values established the East Bay Zoological Society (the "zoo") and adheres to policies and procedures as set forth by the Zoo. This is a seasonal position with the possibility of becoming a regular/full-time position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Responds to radio calls and provides assessment of on-view situations associated with injury or illness.
  2. Provides Basic First Aid / Life Support as needed while determining whether Advanced Life Support is necessary.
  3. Contacts or confirms contact is made with Fire / Ambulance whenever Advanced Life Support is required and provides those responding with information regarding the victim
  4. Maintains supplies in Facility First Aid and Disaster Kits.
  5. Monitors Fire Extinguisher readiness, certification, and placement.
  6. Assists in developing Disaster Preparedness Plans.
  7. Locates Lost Guests.
  8. Performs weekly tours of the Zoo / Park to document Safety Hazards.
  9. Recruits and trains new Volunteer E.M.T.'s.
  10. Professionally utilizes and exercises care for a hand held radio transceiver.
  11. Extends professional courtesy and assistance to the public and other employees while immediately reporting dishonest ones.
  12. Prevents, points out, and reports illegalities and policy violations. Assists with Internal Investigations.
  13. Provides access at Zoo Entrances whenever possible while greeting and thanking Guests.
  14. Completes Daily Activity Logs.
  15. Initiates and writes Accident/Incident/Hazard Reports and various other documentation required to protect Zoo assets and liability.
  16. Conducts vehicle and foot patrols relative to opening and locking gates, Robbery Prevention, Public Safety, and Building Security.
  17. Conducts vehicle and foot patrols relative to opening and locking gates, Robbery Prevention, Public Safety, and Building Security.
  18. Participates in Rental Facility Event Security (optional).
  19. Sets and responds to alarms.
  20. Conducts, reports and logs: Gift Shop and Food Stand / Restaurant Receipt Checks, cashier ticket audits, stop sign ticket checks, lost and found items, etcetera.
  21. Performs and logs Cashier Ticket Audits / Stop Sign Ticket Checks.
  22. Conducts Employee Personal Property Checks, Food Stand Walkthroughs, and Break Room / Warehouse Checks.
  23. Performs Revenue Escorts.
  24. May serves as or relieve the Main Gate guard; assists in the control of Parking and Traffic Flow (with support of the Grounds Dept.). Places and retrieves traffic cones, temporary signs, and barriers.
  25. Monitors and reports Zoo and Employee vehicle excessive speed violations and improper or careless use of Zoo Equipment.
  26. Maintains post and vehicle cleanliness; controls litter zoo-wide.
  27. Cones off and issues rules to users of Picnic / Party Areas; clears / closes Zoo, Rides Area, Picnic / Party Areas.
  28. Finds and re-unites lost children with their parents / guardians.
  29. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
  30. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Over 21 years of age.
  • State of California E.M.T. Certification.
  • Clear Police Record.
  • Must be able to problem solve and effectively read, write, and take directions in English.
  • Must agree to utilize a time clock / hand scan to document personnel arrival and departure times as well as lunch periods.
  • Must comply with a Dress Code that includes properly wearing a prescribed uniform and being neatly groomed.
  • Must have a current California Driver's License and maintain a good D.M.V. Driving Record (that satisfies the Zoo's Insurance Carrier).
  • Must be reliable, dependable, honest, courteous, and professional while ensuring confidentiality when necessary.
  • Must be available to work weekends and holidays unless otherwise authorized.
  • Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (8 hour shifts)

MINIMUM EDUCATION LEVEL:

  • High School Graduate or G.E.D. plus Certification referenced above.
  • Current State of California Security Guard Card preferred.

EXPERIENCE REQUIRED:

  • Patient / Customer Service experience
  • Previous Security experience preferred.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to adavis@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open untilled filled


Associate Senior Manager/ Food and Beverage
 

TYPE OF EMPLOYMENT: Regular Full-time

DAYS/HOURS: Monday through Friday with occasional weekends

SALARY: DOE

START DATE: Open

END DATE: Open

CLASSIFICATION: Exempt

JOB SUMMARY:
The Associate Senior Manager/ Food and Beverage will manage all subordinate F&B personnel in all F&B facilities throughout the Zoo. Associate Senior Manager is responsible for all F&B hiring and providing HR with new hire required documentation. Position works with the Back of House Manager to train, schedule and manage all F&B staff in accordance with current needs and budget. Overall P&L management is the Assoc. Senior Manager's responsibility. Ensure all retail pricing in system is correctly reflected, to include Zoo POS. This position monitors and enforces health and sanitation standards as set by county health departments and State and Federal regulations and/or policies. Supervises employees in kitchens, food service facilities and serving areas to insure proper and adequate quality of food is prepared and served. Upholds the mission and values established by the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Supervises F&B staff subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring/evaluating performance, uniform distribution/compliance, employee file maintenance and initiating corrective or disciplinary actions.
  2. Composes daily/weekly staffing schedules to ensure all staffing needs are covered by qualified personnel. Deliver final schedules to the Island Café and post by time clock, as well as on Zoo Ext. 211, on Friday of each week.
  3. Ensures all staff members are receiving their breaks and lunch periods, avoiding "missed lunch" charges to the department.
  4. Reviews, approves and submits payroll.
  5. Monitors and controls the department P&L in accordance with the department budget.
  6. Monitors equipment, supplies, and work areas to see that they are maintained and sanitized in compliance with health standards.
  7. Inspects and maintains food quality, handling, and safety standards.
  8. Supervises front of house staff, interns, students, seasonal staff etc. Includes: hiring, termination, training, scheduling, delegating, monitoring and reviewing work.
  9. Delivers presentations, stand up training, or instruction to front of house staffs.
  10. On a daily basis inspect that food locations are clean, staffed and ready to open daily at 10 am.
  11. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
  12. Monitors that all food locations are stocked appropriately.
  13. Follows up on all pricing changes with front of house staff and the Associate Senior Manager, F&B.
  14. Ensures "cart driving staff" deliver any/all catering for all low profile events (AFB, Brown Bags, etc.)
  15. Attends high profile catering /zoo events as needed along with the Manager, Back of House to ensure service, presentation and items are acceptable.
  16. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
  17. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
  18. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Supervise others by assigning/directing work; conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination recommendations, etc.
  • Uphold the Zoo's budgeting process managing/delivering the P&L on a monthly basis.
  • Principles, theories and practices of food safety and public health protection.
  • Prepare and Distribute food using appropriate food handling and sanitation techniques.
  • Principles, theories, and practice of foods and nutrition.
  • Ability to communicate effectively with co-workers, subordinates, vendors and customers.
  • Ability to lift, stand, kneel, walk, bend, stoop and speak regularly and for long periods of time.

MINIMUM EDUCATION LEVEL:

  • Bachelor's Degree / Business Management or 5 + years' experience in operational management.
  • Acquire and keep current food handling certification.

EXPERIENCE REQUIRED:

  • Minimum 5 + years of operational management and cash control.
  • Minimum of 5 + years supervisory experience.
  • Strong interpersonal and communication skills.
  • Proven leadership skills with an understanding of the importance of team building/development.
  • Exceptional problem solving, decision making and organizational skills.
  • Demonstrates financial management, merchandising, analytical, planning and leadership skills.
  • Demonstrates flexibility and composure in fast-paced environment.
  • Proficiency with relevant software and computer programs (Windows, MS Office, etc.)
  • Proficiency in computer skills (Windows, internet searching/research, e-mail and Microsoft Office, etc.)

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to nancy@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open Until Filled - Holding interviews mid June


Cashier (Operations Department)
 

TYPE OF EMPLOYMENT: Regular Full-time

DAYS/HOURS: Varies

SALARY: $12.30 per hour

START DATE: As Soon As Possible

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Responsible for accurately entering admission, parking and ride fees into a POS system. Able to maintain great customer service as expected by the Oakland Zoo. Must be able to multi-task and work in a fast paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Using customer service skills, greet each customer providing a friendly environment, by smiling and acknowledging their presence.
  2. Enter correct admission, parking and ride fees into POS system with accuracy. Return correct change to customer and always issue a receipt.
  3. Be aware of all cash & coupon promotions and routinely check expiration dates.
  4. Ensure each customer is assisted in a timely manner.
  5. Maintain a clean and orderly work area.
  6. When maximum amount of money is collected, deposit drops as necessary.
  7. Request an escort from security before coming to the classroom to cash out at end of the day.
  8. Demonstrate superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc).
  9. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
  10. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to read, count and write accurately.
  • Must be able to communicate with customers, co-workers and management.
  • Basic math skills.
  • Must be flexible with work schedule.
  • Basic computer skills needed.

MINIMUM EDUCATION LEVEL:

  • Enrolled in high school or college
  • GED or equivalent

EXPERIENCE REQUIRED:

  • Cash handling experience preferred.
  • Previous customer service experience helpful.
  • Ability to sit, stand, kneel, walk, bend, stoop and speak regularly and for long periods of time.
  • Prior sales experience helpful.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to mscalzo@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open untilled filled


Human Resources Director
 

TYPE OF EMPLOYMENT: Regular Full-time

DAYS/HOURS: Monday-Friday 8:30am-5:00pm

SALARY: 70K

START DATE: As soon as possible

END DATE: Open untill filled

CLASSIFICATION: Exempt

JOB SUMMARY:
The Director, Human Resources reports to the CFO and is responsible for directing all of the people functions of Oakland Zoo in accordance with the policies and practices of the Zoo and other regulatory authorities governing the Zoo and non-profit institutions. The Director, Human Resources will also be responsible for positioning the Zoo as a nonprofit employer of choice by taking into account policies, practices and trends within the Zoo and cultural attractions community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Plan, develop, organize, implement, direct and evaluate the Zoo's human resource function and performance.
  2. Participate in the development of the Zoo's plans and programs as a strategic partner, particularly from the perspective of the impact on people.
  3. Translate the strategic and tactical plans into HR strategic and operational plans.
  4. Evaluate and advise on the impact of long range planning of new programs/strategies and regulatory action as those items impact the attraction, motivation, development and retention of human resources.
  5. Develop staffing strategies and implementation plans and programs to identify talent within and outside the Zoo for positions of responsibility. Identify appropriate and effective external sources for candidates for all levels within the Zoo.
  6. Develop progressive and proactive compensation and benefits programs while managing the administration of all benefit plans.
  7. Develop programs to allow the Zoo to embrace applicants and employees of all backgrounds and to permit the full development and performance of all employees.
  8. Develop human resource planning models to identify competency, knowledge and talent gaps and develop specific programs for the filling of the gaps.
  9. Continually assess the competitiveness of all programs and practices against the relevant comparable nonprofits.
  10. Ensure all aspects of the Zoo's performance management system are well executed in a timely manner.
  11. Establish credibility throughout the Zoo with management and the employees in order to be an effective listener and problem solver of people issues.
  12. Develop appropriate policies and programs for effective management of the people resources of the Zoo. Included in this area, but not limited to are programs for employee relations, recruiting and training of new employees, affirmative action, employee harassment, employee complaints, and external education and career development.
  13. Manage the human resource information systems for critical analyses of the HR function and the people resources of the Zoo. Working knowledge of ADP and ADP's HRB system.
  14. Manage other areas such as employee communication, employee safety and health, and workers' compensation.
  15. Creates, updates and implements personnel policies and procedures for the Zoo. Authors and revises employee handbook as needed.
  16. Supports compensation function by working collaboratively with payroll and accounting, updating and rewriting job descriptions as needed, and supporting the employee review and evaluation process. Assists management staff in coordinating annual performance reviews.
  17. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
  18. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Human Resources Capacity
  • Communication Proficiency
  • Ethical Conduct
  • Business Acumen
  • Strategic Thinking
  • Leadership
  • Technical Capacity
  • Problem Solving/Analysis
  • Personal Effectiveness/Credibility
  • Diversity and Inclusion
  • California and federal employment laws

MINIMUM EDUCATION LEVEL:

  • Masters degree or equivalent; or 10 to 15 years related experience and/or training; or equivalent combination of education and experience.
  • Advanced HR certification(s) desirable.

EXPERIENCE REQUIRED:

  • Appropriate industry experience, preferably in a nonprofit setting

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to hr@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open untill filled


Production Artist/Graphic Design Coordinator
 

TYPE OF EMPLOYMENT: Regular Part-time

DAYS/HOURS: 3 days per week/24 hours

SALARY: $20.00 per hour

START DATE: Open

END DATE: Open

CLASSIFICATION: Non-exempt

JOB SUMMARY:
Under supervision of the Manager, Creative Services, Production Artist/Graphic Designer is responsible for creating and manipulating deliverables that drive the Oakland Zoo marketing department's strategic goals. Liaise with Marketing Team as well as outside vendors and internal customers in support of the creative process. Assists Manager, Creative Services, with banners, billboards, flyers, web graphics, and overall creative content for Oakland Zoo. Works cooperatively with Education Department in layout and production of Volunteer Newsletter. Updates permanent and temporary replacement signage within Knowland Park as needed. Coordinate with Senior Manager, Marketing & Communications, on content updates to websites created in Adobe Muse, WordPress, and HTML (using customized CMS). Responsibilities also include social media, calendar listings, and updating Zoo's online calendar. In addition, supports various marketing, advertising, filming, and event projects as assigned. Liaise, as needed, with other Zoo departments to provide creative materials. Upholds the mission and values established by the East Bay Zoological Society (the "Zoo") and adheres to policies and procedures as set forth by the Zoo.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Supports creative process and adheres to the Marketing Department's strategic plan. Attends scheduled Marketing Input Kick-off and Creative Review Update meetings to satisfy marketing plan, creative integrity, and follow timelines for deliverables.
  2. Provides in-house final, print-ready creative for publications, signage, advertising and promotional materials. Communicates necessary information and coordinates associated meetings and deadlines.
  3. Prepare weekly updates on projects assigned.
  4. Assist Manager, Creative Services, with day-to-day requests as needed.
  5. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external.
  6. Demonstrates knowledge of, and supports, the East Bay Zoological Society's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
  7. Performs other related duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Expert knowledge of Adobe InDesign (CC version).
  • Strong working knowledge of the Adobe Creative Cloud, to include: PhotoShop, Illustrator, Acrobat and Muse.
  • Knowledge of large file transfers, Dropbox, FTP, etc.
  • Strong oral and written communication skills.
  • Understanding of Microsoft Office Suite.
  • Excellent organization, time management and follow-up skills.
  • High sense of urgency.
  • Demonstrated ability to successfully handle multiple projects concurrently.
  • Ability to work independently and within a team.
  • Flexible to ever changing priorities and urgencies.
  • A can-do attitude is a must.

MINIMUM EDUCATION LEVEL:

  • High School diploma or GED required.
  • Bachelor's degree highly preferred.

EXPERIENCE REQUIRED:

  • At least 2 or more years of graphic design experience.
  • Experience with non-profit industry a plus.

DISCLAIMER:
Please note that this job description intends to describe the general nature and level of work being performed and the people or person assigned to this job. It is not to be construed as a exhaustive list of all responsibilities, duties and/or skills required of the personnel fpr this position. The order in which duties and responsibilities are listed is not significant, and personnel may be reqired to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.

TO APPLY:
Email your resume and cover letter to nmora@oaklandzoo.org

If you choose to apply via email, please remember to put the title of the position in your subject -- failure to do so may result in your application not being seen/forwarded to the correct party for review.

You may also download an application by going to our website http://www.oaklandzoo.org (under "Employment", where you will be able to print out a blank copy of our application form. You can then mail your completed applications to the address provided in application or FAX your application and resume to (510) 746-7175 (attn: HR).

In addition, you may pick up an Employment Application at the parking booth/main entrance (Golf Links Road) to the Zoo. You may simply return your completed application, along with your resume, etc., back to the Main Gate or to the Zoo's Human Resources office.

Please, no phone calls!  We apologize, but due to the heavy volume of applications, only those applicants who are selected for an interview will be contacted. Do not call to follow up on the status of your application

APPLICATION CLOSING DATE:
Open untill filled.


Planning Your Visit

Explore The Zoo

Staff

History & Future Planning

Animal Care

Employment

Facility Rentals

East Bay Zoological Society

Contact Us

Site Map