Need a little help?

Section 1

What happens to my subscription after June 10?

When do the live-streams take place?

Can I still access the BTS library once the show ends on June 10th?

Will I get charged for a whole month even if there are less than 30 days until June 10?

Where can I find info on your reopening?

Can I cancel my subscription before the last show?

What are the new Zoo hours?

How can I still support the Zoo?

Is Behind the Scenes – Live & Interactive! for all ages?

Do Oakland Zoo members receive a discount?

Do we get to see the schedule each week?

Can I send questions in advance?

How do I reserve a ticket online?

Do I have to watch at 2:30pm (PST)? What if I've missed it?

What does the money go to from my subscription?

Is my subscription tax deductible?

How do I set up payment information when my free trial ends?

How far in advance can I purchase or reserve a ticket?

Trouble logging in?

What browser works best for live-stream?

How many tickets can I purchase or reserve at one time?

What is the ticket refund policy? Can I change the date or time of my ticket?

I have a guest pass. Can I redeem it?

I purchased a ticket with Groupon. Can I redeem it?

I have a Zoo to Community family voucher that expires in September 2020. Can I redeem it?

I am a Chase Private Client with admission privileges, can I still use my card to visit for free?

How many people is the Zoo allowing to visit during the pandemic?

What parts of the Zoo are open? Closed?

What is the Zoo doing to keep staff safe?

What is the Zoo doing to keep the animals safe?

I have a facility or group reservation for a private event or birthday party. What happens now?

Can I extend or get a refund on my membership?

What is happening with educational programming (Zoo Camp, school trips, etc.)?

What is happening with overnight experiences?

I’m a volunteer, what should I do?

What can I do to help prevent the spread of disease including the common cold, flu and COVID-19?

Section 2

What happens to my subscription after June 10?

When do the live-streams take place?

Can I still access the BTS library once the show ends on June 10th?

Will I get charged for a whole month even if there are less than 30 days until June 10?

Where can I find info on your reopening?

Can I cancel my subscription before the last show?

What are the new Zoo hours?

How can I still support the Zoo?

Is Behind the Scenes – Live & Interactive! for all ages?

Do Oakland Zoo members receive a discount?

Do we get to see the schedule each week?

Can I send questions in advance?

How do I reserve a ticket online?

Do I have to watch at 2:30pm (PST)? What if I've missed it?

What does the money go to from my subscription?

Is my subscription tax deductible?

How do I set up payment information when my free trial ends?

How far in advance can I purchase or reserve a ticket?

Trouble logging in?

What browser works best for live-stream?

How many tickets can I purchase or reserve at one time?

What is the ticket refund policy? Can I change the date or time of my ticket?

I have a guest pass. Can I redeem it?

I purchased a ticket with Groupon. Can I redeem it?

I have a Zoo to Community family voucher that expires in September 2020. Can I redeem it?

I am a Chase Private Client with admission privileges, can I still use my card to visit for free?

How many people is the Zoo allowing to visit during the pandemic?

What parts of the Zoo are open? Closed?

What is the Zoo doing to keep staff safe?

What is the Zoo doing to keep the animals safe?

I have a facility or group reservation for a private event or birthday party. What happens now?

Can I extend or get a refund on my membership?

What is happening with educational programming (Zoo Camp, school trips, etc.)?

What is happening with overnight experiences?

I’m a volunteer, what should I do?

What can I do to help prevent the spread of disease including the common cold, flu and COVID-19?

Section 3

What happens to my subscription after June 10?

When do the live-streams take place?

Can I still access the BTS library once the show ends on June 10th?

Will I get charged for a whole month even if there are less than 30 days until June 10?

Where can I find info on your reopening?

Can I cancel my subscription before the last show?

What are the new Zoo hours?

How can I still support the Zoo?

Is Behind the Scenes – Live & Interactive! for all ages?

Do Oakland Zoo members receive a discount?

Do we get to see the schedule each week?

Can I send questions in advance?

How do I reserve a ticket online?

Do I have to watch at 2:30pm (PST)? What if I've missed it?

What does the money go to from my subscription?

Is my subscription tax deductible?

How do I set up payment information when my free trial ends?

How far in advance can I purchase or reserve a ticket?

Trouble logging in?

What browser works best for live-stream?

How many tickets can I purchase or reserve at one time?

What is the ticket refund policy? Can I change the date or time of my ticket?

I have a guest pass. Can I redeem it?

I purchased a ticket with Groupon. Can I redeem it?

I have a Zoo to Community family voucher that expires in September 2020. Can I redeem it?

I am a Chase Private Client with admission privileges, can I still use my card to visit for free?

How many people is the Zoo allowing to visit during the pandemic?

What parts of the Zoo are open? Closed?

What is the Zoo doing to keep staff safe?

What is the Zoo doing to keep the animals safe?

I have a facility or group reservation for a private event or birthday party. What happens now?

Can I extend or get a refund on my membership?

What is happening with educational programming (Zoo Camp, school trips, etc.)?

What is happening with overnight experiences?

I’m a volunteer, what should I do?

What can I do to help prevent the spread of disease including the common cold, flu and COVID-19?