Education Ambassador Animals Program Manager
Schedule and Salary
October 11, 2021
How to Apply
Open Until Filled
The Ambassador Animals Education Programs Manager is the departmental lead for education programming with ambassador animals. This person is responsible for managing and coordinating education animal handling, training and public program animal presentations and training schedules for staff and volunteer teams. They also lead the development of, and presentation associated with animal handling in various settings including on zoo grounds, off grounds, and virtual programs along with database maintenance, AZA best practices and the analysis and collection of information.
This position is also responsiblefor successfully developing, planning and delivering interactive, safe,engaging, high-quality Pre-K – 12 Education programs. Additional program responsibilities may include guiding group or individual tours of the institution, interpreting and leading public programs, discussions regarding animal background, care and activities, environmental issues, and other topics of interest to the guests. Serves as a technical resource to visitors.
Essential Job Duties
- Prepare and deliver Education programming in an informative, safe, engaging, and high-quality manner.
- Manage, train and evaluate Education Specialists, other zoo staff and volunteers involved in the care and handling of the Ambassador Animals.
- Collaborate closely with Animal Care, Conservation and Research Department in the regular training, handling and welfare assessment of Ambassador Animals.
- Serve as main point of contact and lead on education program animals for all other departments including marketing, development and operations.
- Follow animal protocols and maintain Animal Handling certifications as needed.
- Maintain positive attitude and collaborative working relationships with volunteers, co-workers, program participants, and internal and external customers.
- Demonstrate superior customer service with vendors, visitors, students, parents, etc.
- Demonstrate knowledge of, and support the California Conservation Society’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
- Will be required to work Saturday or Sunday hours, some weekday hours, some holiday hours, and evening and overnight program hours. Schedule will be determined in advance.
Ancillary Job Duties
- Participate in collaborations with CSC partners.
- Curriculum development
- Collaborate with Education Program Directors on program development
- Perform other related duties as required and assigned.
- Education Specialists, other staff and volunteers involved in ambassador animal programming.
- Supervise staff and volunteers for Education Animal handling
Knowledge, Skills and Abilities –May be representative, but not all-inclusive, of those knowledge, skills andabilities commonly associated with this position.
- Background in biology, environmental science, conservation, or ecology required
- Background in teaching (formal or informal) K – HS
- Excellent classroom and behavior management skills
- Ability to handle and present small, wild animals in an engaging, safe, educational format for animal-based programs
- Knowledge of animals and current conservation issues
- Friendly, energetic, and open manner
- Understanding of children and their needs, strong rapport with children
- Excellent oral (including public speaking) and written communication skills
- Ability to handle stressful situations and maintain a sense of perspective and humor
- Ability to problem-solve and show good judgment
- Computer skills
- Ability to organize tasks and ensure timely completion of projects with strong attention to detail and accuracy
- Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors, and the general public
- Ability to think strategically
- Ability to work well with little direct supervision
- Ability to work well within a team and be a team leader
- Ability to multi-task in a fast-paced, often changeable environment
- Proactive in finding new assignments/tasks as other assignments/tasks are completed
Work Environment – Environmental oratmospheric conditions commonly associated with the performance of thefunctions of this job.
- About 50% of time spent outdoors in a range of weather conditions. Exposed to sun, wind, light rain, and outdoor temperatures and noise levels. Otherwise general office conditions, exposed to moderate noise levels.
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilitiesto perform essential functions.
- Ability to walk the zoo grounds and be outside for long periods of time
- Ability to lift and carry 50 pounds
- Must be able to walk moderate hills, be on feet for 60 minutes, and lift 50 lbs.
- Must be able to drive zoo vehicles.
Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered.
- A Bachelor's degree in Education or the Biological Sciences from an accredited college or university
- Certified Interpretive Guide Certification (CIG) required. May be obtained through OZ.
- 5 Hours of continuing education/training per year required. May be provided by OZ.
- Experience training staff and/or volunteers
How to Apply
Disclaimer: This job description isnot intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. The Zoo reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.