Schedule and Salary
October 16, 2022
How to Apply
Application Review will begin on September 15th
Who We Are
The Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to inspire respect for and stewardship of the natural world, while providing a quality visitor experience. As an accredited member of the Association of Zoos and Aquariums (AZA), The Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.
This Membership Manager works with the Director of Admission and Membership to support a successful membership program with the goal of stewarding and growing donor engagement and retention and cultivating member acquisition. They help develop and implement strategies including direct mail, telemarketing, communication, and special events in pursuit of those goals. The Membership Manager supervises administrative Member Services staff and upholds the mission and values established by the Conservation Society of California and adheres to its policies and procedures.
Oakland Zoo’s Commitment to Diversity, Equity, Inclusion & Access
We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. The Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race, and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.
- Implements Zoo membership strategies for acquisition and retention, including direct mail, telemarketing, and digital campaigns; assists in evaluating these strategies in effectiveness and in pursuit of improvement
- Manages Zoo communications to members, including emails and social media posts
- Plans and host member events and special opportunities, including Member Appreciation Month
- Supports telephone and email customer service during high volume periods
- Supports Membership Administrative Associates when a member requests to speak to a manager or when a situation requires escalation
- Works with the Development Department team to deepen member engagement and encourage them to become Zoo donors
- Works with the Operations Department to ensure frontline guest experience staff are trained in membership policies and procedures
- Works with Development, IT and Finance departments to ensure best practices for data entry and database management for the Donor/Member database (Raiser’s Edge) and Point of Sale system/webstore (Galaxy).
- Implement protocols and problem-solve technical issues as needed to improve data integrity and the membership customer experience.
- Supports data entry and clean-up when needed
- Supports membership revenue tracking, reporting and reconciliation in partnership with Finance and Accounting.
Ancillary Job Duties
- Represents Director of Admissions and Membership when required
- Coordinates with other Zoo departments to plan and execute special events in the Zoo
- Collaborates with Operations and IT to fulfill member benefits, including free admission and parking
- Works with IT Department to assure best practices and accuracy in all IT areas
- Performs other duties as required and assigned
The Oakland Zoo does not expect every applicant to have every skill and qualification listed here and will consider the combination of formal education, training, and practical experience of each applicant. We are committed to supporting the career development of our employees. A strong candidate who is interested in growing and learning in this role will possess at least 75% of the following qualifications. If this is you, then we strongly encourage you to apply.
Who You Are
- Minimum two years’ experience in nonprofit membership program, donor development, or direct mail
- Minimum one year’s experience supervising two or more staff members
- Experience with Raiser’s Edge and Galaxy (POS) or equivalents
- Proven ability to communicate clearly in writing and speaking; bilingual a plus
- Proficiency with Microsoft Windows, Outlook, Word, Excel
- Ability to travel Zoo grounds, including hills, work outside
- Lift and carry 15 pounds
- Must be able to work Monday-Friday with occasional weekends, holidays, and evening hours
- The Oakland Zoo requires COVID vaccination
Knowledge, Skills, and Qualities– May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
- Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued.
- Time management – strong capabilities with a demonstrated ability to effectively prioritize multiple commitments.
- Flexibility – nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor.
- Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility.
- Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing.
- Solution-oriented – utilizes an open-minded and strengths-based approach to finding solutions for complex challenges.
- Leadership – mentors, advises, and develops people across identities with consideration for cultural relevance and responsiveness, self-awareness around implicit bias and understanding of the power dynamics that exist in organizations.
- Self-motivated– effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision.
- Enjoyment – finds joy in one’s work, approaches tasks with thoughtfulness & intentionality, and fosters collective well-being by embracing the unique skills and qualities of colleagues.
- Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department.
- Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times.
- Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife.
The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.
How to Apply
The Oakland Zoo offers a comprehensive benefits package, including Health insurance, Dental insurance, Vision insurance, Flexible spending account, Retirement plan, Paid time off, Employee Assistance Program, and A Family Zoo Membership.