Promote and sell memberships on-site to zoo visitors, provide excellent customer service to current members, and collect payment for new and renewing members.
Essential Job Duties
Promotes Membership program through welcoming zoo guests as they arrive at the main or lower Zoo entrance, explaining member benefits and offering membership as an option for zoo entry. Engage guests as they leave the zoo, promoting membership as an option for their next visit.
Checks in current members through either the main or lower Zoo entrance.
Collects cash, checks, or credit cards for payment of memberships or other assigned roles.
Maintains accurate account of receipts in cash register and on paper record.
Maintains supplies and resources as needed.
Provides exceptional customer service to our members.
Ancillary Job Duties
Assists with mailing and clerical tasks
Assists with data entry and data clean-up
Assists during donor events and special events
Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
Outstanding customer service skills
High comfort level approaching and interacting with new people
Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors and the general public
Ability to problem solve and show good judgment
Flexible to changing priorities and urgencies
Ability to work independently and lead a team
Ability to handle stressful situations and maintain a sense of perspective and a good sense of humor while under pressure
Strong organizational and math skills
A positive, solution oriented attitude
Welcoming and friendly demeanor
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Outside table or cart – standing required
Inside Membership Booth –seated but exposed to outdoor climate through open window
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The ability to walk the zoo grounds (including hills)
Work outside in all weather conditions
Stand for extended periods of time
Bend and lift 20 pounds
Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
Must be able to work regular weekends, all holidays and occasional evening hours.
· High School diploma
Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered.
Minimum of 1 year experience in sales and customer service
Experience with database software preferred, experience with Raiser’s Edge (fundraising software) a plus
Experience with Galaxy POS a plus
Clerical or data entry experience preferred
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed