Membership Services Assistant

Year-Round
 
Part-Time
 Employment

Schedule and Salary

Days: 
Saturday, Sunday, Holidays and Various Weekends
Hours: 
9:15 am – 2:15 pm .. 10-20 hrs a week
Start Date: 
Salary: 
$16.47 per hour
Classification: 
Non-Exempt
Contact:
sarah@oaklandzoo.org
Application Deadline: 
Open Until Filled
How to Apply

Overview

Promote and sell memberships on-site to zoo visitors, provide excellent customer service to current members, and collect payment for new and renewing members.

Responsibilities

Essential Job Duties

 Promotes Membership program through welcoming zoo guests as they arrive at the main or lower Zoo entrance, explaining member benefits and offering membership as an option for zoo entry. Engage guests as they leave the zoo, promoting membership as an option for their next visit.

 Checks in current members through either the main or lower Zoo entrance.

 Collects cash, checks, or credit cards for payment of memberships or other assigned roles.

 Maintains accurate account of receipts in cash register and on paper record.

 Maintains supplies and resources as needed.

 Provides exceptional customer service to our members.

Ancillary Job Duties

 Assists with mailing and clerical tasks

 Assists with data entry and data clean-up

 Assists during donor events and special events

Required Capabilities

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

 Outstanding customer service skills

 High comfort level approaching and interacting with new people

 Consistent tact and diplomacy; courteous and respectful interaction with supervisors, co-workers, visitors and the general public

 Ability to problem solve and show good judgment

 Flexible to changing priorities and urgencies

 Ability to work independently and lead a team

 Ability to handle stressful situations and maintain a sense of perspective and a good sense of humor while under pressure

 Strong organizational and math skills

 A positive, solution oriented attitude

 Welcoming and friendly demeanor

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

 Outside table or cart – standing required

 Inside Membership Booth –seated but exposed to outdoor climate through open window

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 The ability to walk the zoo grounds (including hills)

 Work outside in all weather conditions

 Stand for extended periods of time

 Bend and lift 20 pounds

 Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.

 Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.

 Clear speech

 Must be able to work regular weekends, all holidays and occasional evening hours.

Required Education

·        High School diploma

Required Experience

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered.

 Minimum of 1 year experience in sales and customer service

 Experience with database software preferred, experience with Raiser’s Edge (fundraising software) a plus

 Experience with Galaxy POS a plus

 Clerical or data entry experience preferred

Disclaimer

Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job.  It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position.  The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed

How to Apply