Membership Services Administrative Assistant

Year-Round
 
Full-Time
 Employment

Schedule and Salary

Days: 
Monday - Friday
Hours: 
40 hours per week
Start Date: 
Salary: 
$20.60 per hour
Classification: 
Non-Exempt
Contact:
sarah@oaklandzoo.org
Application Deadline: 
November 19, 2021
How to Apply

Overview

This position works as part of a team to provide customer service to Zoo members by phone and email, perform clerical work to maintain the membership program, support on-site membership sales, and reconcile membership revenue with Accounting. Job duties include extensive use of a PC and database. Upholds the mission and values established by the Conservation Society of California(the “Zoo”) and adheres to policies and procedures as set forth by the Zoo.

Responsibilities

Processes membership sales by phone and mail using Galaxy POS and Raiser’s Edge database.

2. Generates membership cards through Raiser’s Edge database.

3. Reconciles all cash receipts – office, lockbox, and front gate. Produces monthly revenue report for Accounting.

4. Creates, updates, and maintains membership files and gifts using the Raiser’s Edge (fundraising software)

5. Answers membership inquiries and complaints by phone and email.

6. Fulfills membership benefits, including but not limited to, acknowledgements, cards, and coupons.

7. Promotes and sells memberships.

8. Trains Operations staff in membership sales and supports on-site sales by phone.

9. Maintains inventories of promotional and fulfillment supplies.

10. Assists with annual events for donors and members, which include occasional evening or weekend shifts.

11. Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external.

12. Demonstrates knowledge of, and supports, the Conservation Society of California's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.

13. Performs other related duties as required and assigned.

 

Required Capabilities

Outstanding customer service skills

· Competence with Microsoft Teams and Office applications including Outlook, Excel, and Word.

· Ability to clearly communicate complex policies verbally and in writing

· Excellent organization, time management and follow-up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently; ability to work independently and within a team

· Flexible to ever changing priorities and urgencies; a can-do attitude is a must

Required Education

·        AA or Bachelor’s degree (BA or BS)

Required Experience

· Two years cash handling and sales experience

· Two years customer service and clerical experience.

· Two years computer experience with an emphasis on data-entry.

· Experience with the Raiser’s Edge (fundraising software) or Galaxy POS a plus

Disclaimer

Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed. 

How to Apply