The Program Manager of ZooCamps (ZC) develops and manages all aspects of Oakland Zoo Summer (about 50days), Thanksgiving (3 days), Winter Break (10 days), and Spring Break (10days) ZooCamp programs at Oakland Zoo. This position recruits, supervises and trains ZooCamp staff, instructors and interns (usually about 40 individuals) in best practices for providing outdoor education and ZooCamp experiences, interpretation and program delivery, and educates camp staff and campers about conservation issues related to the year’s featured ZooCamp animal and conservation partner. The position oversees all registration, scholarship, and budget planning related to the year-round zoo camp program and assumes a very strong leadership presence within the Education Department and is responsible to support the Vice President of Education and other Education Program Managers in communicating and building support for the Education Department mission, vision and STEAM pedagogy. They also contribute to departmental strategic planning, design and implementation of program-specific curricular goals and presentation of programs to visitors and external audiences. The Program Manager of ZC usually oversees 2-3direct reports among the Education Specialists, as well as closely supervising the Assistant Program Manager of ZC and the Program Assistant of ZC. This position is approximately 20%-30% teaching and duties vary depending on the season.
Essential Job Duties
· Directly supervise ZooCamp Instructors and Interns. Carry out supervisory responsibilities in accordance with CSC Oakland Zoo policies, applicable laws,and relevant labor laws.
· Recruit, train and supervise hourly staff of 10-15 individuals, including instructors and interns.
· Manage and adapt staffing and teen assistant schedules according to needs.
· Creates master schedule for camp classes, including but not limited to: animal close-ups, song session, morning assembly, all camp games, behind the scenes, lunches and breaks.
· Serve as the point person for conflict resolution and resolving behavioral issues with campers.
· Guide instructors in curriculum development and oversee implementation.
· Work with instructors to resolve performance issues.
· Complete midseason performance evaluation of seasonal staff and end of season summative evaluation.
· Maintain open & clear communication, including leading one staff meeting per week of camp.
· Work with Vice President of Education and other Program Managers in Education to set Zoo Camp vision, goals and objectives that support the mission of CSC and the Education Department.
· Evaluate overall program strengths and weaknesses and adapt program accordingly.
· Ensure professional and safe operation of the overall program as well as the safety of the campers.
· Build and maintain a good rapport with ZooCamp parents, including managing all communications, addressing concerns in a timely fashion and post program evaluation.
· Work with other departments within the zoo – Marketing, Grounds, Security, Janitorial, Animal Care and Conservation to ensure ZC program success
· Supervise camper registration, transfers and cancellation policies
Ancillary Job Duties
· Other duties as assigned
· All ZooCamp Staff and volunteers (10-15 staff)
Knowledge, Skills and Abilities –May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
· Must be extremely well-organized.
· Excellent time management skills.
Work Environment –Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Qualifications –Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered.
Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. The Zoo reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.