Oakland Zoo is closed, per Governor Newsom’s stay-at-home order and in accordance with new mandates issued by the County of Alameda. While we are sad to be closing our doors, we know it is only temporary and we are happy to do our part to keep our community healthy. If you have tickets to visit the Zoo during our closure, either during daytime hours or to experience Glowfari, we will reach out via email in the coming weeks to reschedule your current reservation to visit Oakland Zoo.
During closure, it is not possible to book future reservations for daytime Zoo visits or Glowfari. Please see our Frequently Asked Questions below for information on rescheduling visits, memberships, and more.
We will continue to post updates on this page and on our social media channels.
We look forward to once again being an educational and recreational resource for our community. Stay safe, stay healthy and thank you for supporting Oakland Zoo!
How long are you closed?
We will reopen as soon as the county gives us an official date.
I purchased tickets for daytime admission/Glowfari; what should I do now?
Anyone with reservations for daytime visits or Glowfari during the Zoo’s closure will be contacted by email to reschedule their booking.
Will Glowfari be extended?
Yes. We will extend Glowfari through February 28. Anyone with existing reservations for Glowfari will be contacted by email with information on how to reschedule their booking for after we have a reopening date.
Does this new Stay at Home order put the Zoo at financial risk?
Not at this time. Being open for the last several months has enabled the Zoo to work towards rebuilding reserves and support our operating expenses through January 7th.
What happens to the animals during closure?
Our animals' well-being is our top priority. Our Animal Care and Veterinary Hospital staff will continue working throughout Zoo closure to ensure the safety and health of the animals at Oakland Zoo. Essential staff from various departments will also continue to be onsite to maintain grounds and Zoo operations.
I am a volunteer, what should I do?
You will receive ongoing communications from the Zoo regarding the stay-at-home order and as developments occur. If you are interested in becoming a new volunteer, please send an email to firstname.lastname@example.org. Community Groups interested in volunteering please email email@example.com.
How will Oakland Zoo make decisions regarding COVID-19?
The California Department of Public Health is the lead agency in public health crisis situations in our state and provides public facilities direction on how to manage responses. We are continuing to work closely with the California Department of Public Health and Alameda County Public Health Department so we can respond quickly to any changes in their recommendations, guidance, and direction. We will remain in active contact with the Department of Health officials.
Can I extend or get a refund on my membership?
As in 2020, we are committed to providing membership extensions as a reflection of our gratitude for your loyalty and support. When a reopening date is confirmed:
Our standing policy is that memberships are non-transferable and non-refundable.
I am purchasing a Gift Membership. When will the membership start and expire?
All memberships start on their date of purchase and expire on the last day of the month, 12 months later. For example, a membership purchased in January 2021 will automatically expire January 31, 2022.
If Oakland Zoo reopens during December 2020, your gift recipient will have 12 full months to enjoy their membership. In addition, your gift recipient will receive any extension of benefits we offer to other members. See the answer to “Can I extend or get a refund on my membership?” for more details.
When will I receive my membership cards? How do I prove my membership without my card?
During our closure, we are not going to print membership cards so that cards are printed with updated expiration dates. If you purchased a membership after November 19, 2020, your cards will not be mailed until our reopening is announced. In the meantime, if you want to use your reciprocal benefits at partner organizations that are open, you can use a Temporary Pass PDF from an online confirmation email or a copy of any email from firstname.lastname@example.org that includes your membership details to verify your membership status.