Admissions Coordinator

‍Pay rate: To maintain internal equity, we have identified the starting range for this position at the Oakland Zoo as $28.68- $30.73 per hour. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy.

‍

This role is a great fit for someone with a keen eye for detail, the ability to assess and improve systems, and strong collaboration skills. The Admissions Coordinator is a key member of our Admissions team. They fill a clerical role and assist with special, project-based assignments to support the maintenance and growth of various admission programs

‍

Oakland Zoo offers a comprehensive benefits package, including Health insurance, Dental insurance, Vision insurance, Flexible spending account, Retirement plan, Paid time off, Employee Assistance Program, and Zoo Membership options.

• Manage and improve system for rolling daytime admissions sales online
• Collaborate with Learning & Engagement and Guest Services-Admissions teams to manage ticket capacity set aside for Education Programs and Self-Guided Large Groups
• Set-up and maintain ticket capacity for special events (like Glowfari)
• Manage and improve the Zoo’s complimentary admission programs
• Manage and improve how standing discounts on daytime admission are implemented (Oakland Resident, Military/Veteran, Reciprocal Member)
• Manage and improve the Zoo’s employee perks related to admission, including but not limited to guest passes and reciprocal benefits for employees
• Collaborate with the Zoo’s concessions and retail partner, SSA on admission for event rentals
• Support Admissions director in advancing new ticketing and access initiatives  
• Collaborate on the collection, analysis and distribution of admissions sales and guest data
• Support ticketing promotions and revenue driving initiatives for admissions and related revenue lines
• Collaborate with Guest Services, Security, and Grounds departments to manage lawn parking capacity
• Serve as an Admissions representative on cross-departmental working groups
• Support training for other staff on ticketing platform
• Performs other related duties as required and assigned‍

‍

‍Supervisory Responsibility

None

• Minimum of 3 relevant experience, including experience with at least one CRM or ticketing software package as a frontend and backend user
• Highly organized, reliable, and flexible
• Able to work independently, managing competing priorities with recurring and project-based tasks
• Excellent attention to detail with repetitive tasks
• Strong Excel skills (e.g., pivot tables, lookups, and data cleanup) to analyze admissions and guest data and support reporting
• Excellent at building constructive, positive, collaborative relationships with colleagues within and outside your department
• Available to work ocassionally on evenings & weekends

Bonus If You Have

• An Associate’s Degree
• Experience with Galaxy Admission Control software  
• Experience working in admissions or related department at a zoo, aquarium, museum or other facility with ticketed attendance
• Experience using Power BI (or similar tools) to navigate dashboards and data visualizations for admissions and guest insights

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Primarily office-based with occasional Oakland Zoo grounds visits
• Standard business hours with some flexibility
• Limited remote work may be available after an evaluation period and is dependent on ongoing performance assessments

Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Sustained computer-based administrative and analytical work, using standard or assistive technology for extended periods every day
• Completion of detailed and recurring tasks that require accuracy, organization, and consistency
• Ability to communicate and exchange information effectively and to review, interpret, and work with digital or written materials, using verbal, written, or assistive methods as appropriate

• Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility.
• Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing. ‍
• Data Analysis – able to collect, interpret and detect patterns in clean data   ‍
• Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued. ‍
• Organization – strong attention to details and able to build and/or maintain efficient systems    ‍
• Solution-oriented – utilizes an open-minded and strengths-based approach to finding solutions for complex challenges. ‍
• Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department. ‍
• Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times. ‍
• Technological Aptitude – able to quickly understand, develop and maintain functional digital systems   ‍
• Time management – strong capabilities with a demonstrated ability to effectively prioritize multiple commitments   ‍
• Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife.