*About guests

Some of our members want to be able to bring an adult guest with them on each visit—here's our solution. Leave one of the adults on your membership unnamed and bring a guest with you on every visit. Please note that a separate physical guest card is not issued and that by leaving an adult unnamed, our staff will know that you have chosen the guest option. A named cardholder must be present for your guest to be able to enter the Zoo at no additional cost. This option is available for Dual, Family Plus, and Family Deluxe Memberships only.

Do you have a caretaker?

If your nanny, caretaker, or another adult, visits the Zoo and their name does not appear on the membership card, the entire party—including children—will be required to pay for admission. We suggest that you name the caretaker as the third person on a Family Plus or Family Deluxe Membership package. Membership cards are not transferable.

Did you receive a call from us regarding your Membership renewal? If you have any questions please contact our Telemarketing Manager, Lloyd Kandasammy, by phone at (877) 936-2344.

If you have questions about Zoo Membership, please contact our Membership Office by phone at at (510) 632-9525 x160 or by email.

All Zoo membership sales are final. All sales, including gift memberships, are non-refundable and non-transferable.