If you are planning to visit the Zoo on a specific date and your membership has lapsed, we recommend purchasing General Admission tickets and after your visit, upgrading to a membership. Membership purchases are non-refundable.
ZOO CLOSED AUGUST 24TH DUE TO AIR QUALITY AND WEATHER CONCERNS
Unfortunately, due to air quality concerns and potential weather conditions, Oakland Zoo is closed on August 24.
If you are not a member and have unused tickets for August 24th, please email email@example.com to have your tickets re-issued for a new date to visit us. Reservation dates are available up to 30 days from today.
Members, simply scroll down to rebook your reservation for a new date.
Please accept our sincere apologies, and thank you for supporting Oakland Zoo.
Oakland Zoo is excited and eager to offer Bay Area families a safe place for outdoor recreation and education. In compliance with the Alameda County Public Health Department—to protect the health and safety of our guests, staff, and animals—we have implemented new safety protocols. Please remember, in order to remain open, the Zoo and our guests must comply with the protocols set by Alameda County Public Health Department. Thank you in advance for following the protocols outlined below.
Learn About Changes to our COVID-19 Safety Protocols as of June 15
We are excited to offer Bay Area families a safe place for recreation and education. It’s our continuing priority to protect the health and safety of our guests, staff, and animals; and with the changing times, we’ve made some changes to our COVID-19 safety protocols as outlined below.
Did You Have a Reservation During our December-January Closure?
Due to Safety Guidelines, Capacity is Limited
Please remember that we continue to operate with a daily limited capacity, so member reservations or tickets may not always be available for your preferred day or time.
Many common questions are answered in the FAQs on this page, and thank you in advance for following these protocols outlined below.
What to Expect When You Visit
Current Protocols for Visiting Oakland Zoo
Please review the following information before you make reservations or purchase tickets for your visit.
Member reservations and ticket purchases are required in advance.
Due to capacity restrictions, all General Admission guests must reserve a ticket for a specific date and entry time. Advance reservations are currently required for member entry before 3pm. Members can enter between 3-4pm without a reservation.
Before you leave home, print your tickets and parking pass. Be ready to present them at the Zoo entrance gate.
If you are unable to print your ticket and parking pass, download the PDF on your phone before you leave home as cell service is spotty at the zoo.
Review face mask rules for vaccinated and unvaccinated guests.
Unvaccinated individuals MUST wear a face mask at all times when visiting the Zoo, except when actively eating or drinking. This includes all children age 2–11 not yet eligible for the COVID-19 vaccine.
Fully vaccinated individuals may choose not to wear a mask outdoors at the Zoo. Masks must be worn indoors.
IMPORTANT: If you arrive without a facial mask, you will be required to purchase one.
Enjoy refreshments and dining.
Snacks, entrees, beverages, and water are available for purchase.
The Landing Café, Tuskers Grill, and Savanna's Edge are open.
Drinking fountains are closed; however, water filling stations are open at the Main Entrance, California Trail and the Children's Zoo.
Advanced Member Reservations and Ticket Purchase Required
General admission guests must reserve a ticket for a specific date and entry time in advance of your visit. Members must make a reservation for entry before 3pm. Before you make a reservation or purchase a ticket, please read the guidelines above.
Reserve a date and daytime entry time to visit before 3pm. Capacity is limited. Members can visit after 3pm without a reservation.
Media reports say masks aren’t required outdoors anymore, do I have to wear one at the Zoo?
We continue to require masks be worn by all unvaccinated individuals visiting the Zoo. This includes all children age 2-11 not yet eligible for the COVID-19 vaccine. Fully vaccinated individuals may choose not to wear a mask outdoors at the Zoo. Masks will continue to be required, regardless of vaccination status, in all indoor spaces. Thank you for your cooperation in ensuring a healthy and safe visit for all.
Do I need to bring proof of vaccination to the Zoo?
We do not request physical proof of vaccination status from each guest. We do, however, ask our guests to verbally confirm upon arrival at the Zoo that they understand mask policies for those who may be unvaccinated in their party. Like many other large, outdoor facilities such as public parks and playgrounds, we rely on our guests to follow our posted guidelines and make appropriate choices based on their vaccine status and personal health needs. As we continue capacity restrictions, it is our objective to give all guests the ability to social distance regardless of vaccination status, again offering our guests choice and control of what is best for their individual needs.
What are the Zoo hours?
The Zoo is open from 10:00 am-6:00 pm (Members early access starts at 9:00am) with our last ticket sold at 4:00 pm. The Zoo will be closed Thanksgiving Day and Christmas Day. On Christmas Eve the Zoo will be open but will close early, at 3pm.
How will you be enforcing mask requirements in indoor areas?
Our staff will be circulating through indoor areas to encourage the family-focused, healthy practices outlined in those policies. We will also continue to have staff moving throughout the Zoo, reminding guests of the importance of maintaining adequate social distancing and the use of masks when needed.
My child is not vaccinated, but the rest of our group is. Does he/she still have to wear a mask?
Based on new information from county and state health departments as well as the needs of our unique institution , we will continue to require masks be worn by all unvaccinated individuals visiting the Zoo. For their safety, this includes all children ages 2-11 not yet eligible for the COVID-19 vaccine. We will keep our website and social media updated as we continue to make great strides towards recovery and new information is shared with us.
I’m vaccinated. Do I have to bring a mask if I choose not to enter the areas where masks are required?
Yes. Face masks will continue to be required, regardless of vaccination status, in all indoor spaces (restaurants, restrooms, elevators, etc.). Because of this, we ask that all guests have a facial covering available to use when visiting the Zoo.
How do I reserve a ticket online?
You can reserve a ticket on this page. Zoo members still receive free admission but must reserve an online ticket in advance to enter before 3pm (please have your member ID and the last name of the primary household member ready). Members can visit after 3pm without a reservation. Friends of the Wild are not required to make advance reservations to visit Oakland Zoo for daytime admission.
If you have any questions about your general admission ticket please email firstname.lastname@example.org or call (510) 632-9525. Current office hours are 10am to 4pm daily.
Members can email email@example.com or call (510) 632-9525 x160. Current office hours are Monday through Friday from 9am to 4pm.
I have tickets and am running late, will we be able to get in?
Tickets have a 30 minute window for entry. For example, if you have a 2pm ticket, you are welcome to enter the Zoo anytime between 2:00pm and 2:30pm.
How many people is the Zoo allowing to visit daily?
Oakland Zoo accommodates up to 4,400 guests per day (with staggered entry) -- about two-thirds of our full capacity.
Do Friends of the Wild require advance reservations?
As of April 13, 2021, Friends of the Wild no longer require advance reservations to visit Oakland Zoo for daytime admission. Simply present your Friends of the Wild membership card when you arrive, or another proof of current membership such as a Friends of the Wild email with your name and membership number. This exclusive access does not apply to special events and programs, such as Glowfari.
Please note: the maximum number of guests that can visit the Zoo per day using a Friends of the Wild membership is four adults and four children.
How do I join Friends of the Wild?
Visit this page to complete your donation of $1,000 or more and enjoy the most generous benefits the Zoo offers, including transferable admission benefits with no advance reservations required.
I am unvaccinated. Am I still able to visit the Zoo?
All are welcome to visit Oakland Zoo! Based on new information from county and state health departments as well as the needs of our unique institution, masks are still required to be worn by all unvaccinated individuals while at the Zoo. This includes all children age 2-11 not yet eligible for the COVID-19 vaccine.
To help serve those in our own community, Oakland Zoo will also be offering free COVID-19 vaccinations at a community pop-up vaccination site in July – and offering a free one-day Family Pass ($98 value) to anyone that receives their vaccine at the Zoo. We are working with the Alameda County Health Department to confirm the July dates for the pop-up clinic, and more information will be posted on our website and social media as soon as it becomes available.
I bought my tickets before the June 15 policy change and I no longer feel comfortable coming to the zoo. Can I get a refund?
First and foremost, we want our guests to be comfortable when visiting Oakland Zoo and we support you in making the appropriate choice for your personal safety and health. Since there has been a change in our Covid-19 regulations from the time you purchased your ticket, we will certainly make an exception to our usual non-refundable ticket policy and start the process for a refund.
I lost something during my visit to the Zoo, how do I report a lost item?
Please fill out this form to submit details and a description of your lost item to Lost and Found Services.
How many tickets can I purchase or reserve at one time?
You may purchase up to four adults and four children per day. Members may reserve the number of adult/child tickets that corresponds to their membership level.
How far in advance can I purchase or reserve a ticket?
Attendance is currently limited, so please be aware that you may not be able to secure your first choice of date and time. Daytime admission tickets go on sale 28 days (four weeks) in advance on a rolling basis.
Are you allowing group reservations at this time?
Based on new information from county and state health departments as well as the needs of our unique institution, we have decided to continue limiting our capacity in order to allow for greater social distancing for our guests. Because we are carefully managing our attendance limits for the next couple months, we are not able to accommodate large groups at this time. We anticipate the gradual and eventual lifting of capacity restrictions for the Zoo and hope to begin taking group reservations starting in the fall. Be sure to keep an eye on our website for more information coming soon.
Can I upgrade from single day admission tickets to a membership?
Yes. If you are planning to visit the Zoo on a specific date, we recommend purchasing General Admission tickets, then upgrading to a membership during your visit. Be sure to visit the Main Entrance Membership windows before 4 pm to request your upgrade. If you visited the zoo within the last 7 days and did not upgrade during your visit, please use this form to submit your upgrade request. Terms & conditions apply.
I made a reservation for timed tickets, but didn’t receive a confirmation email. How do I get my tickets?
A confirmation email with tickets attached is sent automatically when a reservation is completed online. Some email providers will filter the confirmation into a spam or junk folder. Please search for an email from firstname.lastname@example.org.
If your search does not work, please send a request to resend your tickets to email@example.com. Be sure to provide your name, Order Number, and the date and time of your purchase. These details will help us find your reservation.
What is my membership number? I’m getting a Pass Validation error – what do I do?
Your membership number is 12 digits long and starts with 501. You can find this number on the following:
Your membership card above your name
Underneath the bar code on the Temporary Pass PDF that is attached to online confirmation emails
On the reply form of renewals sent by mail, or on any renewal email
A Pass Validation error means the number entered is not found in our database. If you’ve been using copy/paste to enter your membership number, try typing the 12 digit number instead.
Some members have found that copy/paste is adding a space at the end of the 12 digits, which causes the error. If manually typing the number doesn’t work or you do not have a 12 digit number starting with 501, please contact the Membership Department to confirm your membership number (firstname.lastname@example.org or 510-632-9525 x160.)
When will I receive my membership cards? How do I prove my membership without my card?
For Individual – Family Deluxe level memberships, cards are typically distributed 2-4 weeks after purchase. Memberships purchased on or before June 30 will have physical cards mailed to the address provided during purchase. Memberships purchased on or after July 1 will have a digital card for your smartphone wallet sent by email.
In the meantime, you can use a Temporary Pass PDF from an online confirmation email or a copy of any email from email@example.com that includes your membership details to verify your membership status at entry.
Can I extend or get a refund on my membership?
Our commitment is to provide members with twelve months of benefits, which includes year-round access to the Zoo.
For Individual – Family Deluxe level members, we are providing generous membership extensions as a reflection of our gratitude for our members’ loyalty. These extensions were processed automatically for all memberships expiring December 31, 2020 or later. Our standing policy is that memberships are non-transferable and non-refundable.
When will I receive my Friend of the Wild donor cards? How do I prove my donor status without my card?
Friends of the Wild donor level memberships are typically fulfilled by mail within 4 weeks of making a donation. If you haven’t yet received your card and wish to visit, you (or your visiting guest) can use any of the Friends of the Wild welcome emails bearing your membership number and name as proof of membership until your card(s) arrive.
My Friends of the Wild donor membership is transferable, do I need to accompany my guests to the Zoo?
As long as your guests have your permission, they can visit the Zoo in your absence. Please ensure your visiting guest comes equipped with either your membership card, or any Friends of the Wild email bearing your name and membership number as proof of current membership.
Please note: the maximum number of guests that can visit the Zoo per day using a Friends of the Wild membership is four adults and four children.
For all other questions about Friends of the Wild level memberships, please contact Justin Clark, Annual Giving Manager at firstname.lastname@example.org.
What is the ticket refund policy? Can I change the date or time of my ticket?
Admission tickets are nonrefundable.
If you have reserved member tickets and are unable to use them, please email email@example.com with your Order Number and a request to cancel. This will allow another member family to make a reservation. You are welcome to make a new reservation to visit the zoo on another date through the member ticket webstore.
If you have purchased General Admission tickets, the Zoo may be able to accommodate a one-time ticket transfer to change the date or time of your visit, pending ticket availability. To request a ticket transfer, please email firstname.lastname@example.org at least 48 hours (2 days) in advance of your scheduled ticket. Be sure to include your Order Number and three (3) alternate dates & times for your visit.
The Zoo closed due to weather on the day I had reserved tickets. What do I do?
If you have reserved tickets for a day that the Zoo closes due to weather, you are able to use those tickets any upcoming Monday through Thursday within 30 days of your reservation. You do not need to take any further action to reschedule your visit; simply bring your original tickets with you on your return date and we will treat them as valid tickets.
If you have reserved tickets for a Friday through Sunday that the Zoo closes due to weather and you would like to reschedule your tickets for an upcoming Friday through Sunday, you must email email@example.com to reschedule your reservation within 30 days.
I have a guest pass. Can I redeem it?
At this time, the Zoo does not have the ability to honor guest passes in a way that meets our new safety protocols and requirement to reserve tickets in advance of visiting. We are working to resolve this issue and will update our website with relevant information when this changes.
I purchased a ticket with Groupon. Can I redeem it?
I have a Zoo to Community family voucher that expired. Can I redeem it?
Please contact firstname.lastname@example.org for more information on how to utilize your Zoo to Community family voucher.
I am a member at another zoo/aquarium, can I get 50% off admission tickets?
At this time, the Zoo does not have the ability to honor reciprocal membership admission discounts in a way that meets our new safety protocols and requirement to reserve tickets in advance of visiting. We are working to resolve this issue and will update our website with relevant information when this changes.
How will Oakland Zoo make decisions regarding COVID-19?
The California Department of Public Health is the lead agency in public health crisis situations in our state and provides public facilities direction on how to manage responses. We are continuing to work closely with the California Department of Public Health and Alameda County Public Health Department so we can respond quickly to any changes in their recommendations, guidance, and direction. We will remain in active contact with the Department of Health officials. Please remember our ability to remain open depends on meeting the protocols below set by Alameda County Public Health Department. We ask your assistance in maintain compliance with the requirements outlined under New Protocols for Visiting Oakland Zoo above.
What parts of the Zoo are open? Closed?
All areas of the Zoo are now open.
I have a facility or group reservation for a private event or birthday party. What happens now?
Currently, we are not taking new facility rentals or group reservations.
What is happening with educational programming (Zoo Camp, school trips, etc.)?
Some of our in-person Educational programs have returned, while others are currently virtual. Explore our Education webpages to learn more about specific programs.
What is happening with overnight experiences?
All overnight experiences have been cancelled and participants will be refunded. We are not offering overnight experiences right now; please check this webpage for updates.
I’m a volunteer, what should I do?
Opportunities for current volunteers are currently extremely restricted. You will receive further communications as developments occur. If you are interested in becoming a new volunteer, please send an email to email@example.com. Community Groups interested in volunteering please email firstname.lastname@example.org.
Oakland Zoo (510) 632-9525
Mail: P.O. Box 5238 Oakland, CA 94605 Visit: 9777 Golf Links Road Oakland, CA 94605