Yes! Oakland residents, please enjoy a 25% discount on admission, made possible by Measure Y. Thank you for your support!

To receive this discount, use the “Reserve and Buy Tickets” button under General Admission for Nonmembers on our Tickets page and select Oakland Resident Discount Tickets.

At entry, you will need to present both your tickets and verification of your home address. Verification documents need to show your name and an Oakland address; examples include driver’s license, utility bill, other bill, shipping label/packing slip, etc. Additional details and restrictions are listed on the webstore.

There is no Oakland Resident Discount on memberships or special events.

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Masks are strongly recommended in all indoor spaces (including indoor exhibits, the gift shop, restaurants, and restrooms) by all individuals ages 2 and up, regardless of vaccination status. We also recommend wearing a mask outdoors when adequate distancing may not be possible.  Thank you for your cooperation in ensuring a healthy and safe visit for all.

We do not request physical proof of vaccination status from each guest. Like many other large, outdoor facilities such as public parks and playgrounds, we rely on our guests to follow our posted guidelines and make appropriate choices based on their personal health needs. As we continue capacity restrictions, it is our objective to give all guests the ability to social distance regardless of vaccination status, again offering our guests choice and control of what is best for their individual needs.

Masks are strongly recommended in all indoor spaces (including indoor exhibits, the gift shop, restaurants, and restrooms) by all individuals ages 2 and up, regardless of vaccination status. We also recommend wearing a mask outdoors when adequate distancing may not be possible.  Thank you for your cooperation in ensuring a healthy and safe visit for all.

We do not request physical proof of vaccination status from each guest. Like many other large, outdoor facilities such as public parks and playgrounds, we rely on our guests to follow our posted guidelines and make appropriate choices based on their personal health needs. As we continue capacity restrictions, it is our objective to give all guests the ability to social distance regardless of vaccination status, again offering our guests choice and control of what is best for their individual needs.

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Zoo hours change seasonally. For current hours, please visit our Hours and Pricing page.

You can reserve a ticket on this page. Zoo members still receive free admission but must reserve an online ticket in advance to enter between 10am and 2pm (please have your member number and the last name of the Primary Member ready). Currently members can visit after 2pm without a reservation. Friends of the Wild are not required to make advance reservations to visit Oakland Zoo for daytime admission.

• If you have any questions about your general admission ticket please email info@oaklandzoo.org or call (510) 632-9525. Current office hours are 10am to 4pm daily.
• Members can email membership@oaklandzoo.org or call (510) 632-9525 x160. Current office hours are Monday through Friday from 9am to 4pm.

Admission tickets are nonrefundable.

• If you have reserved member tickets and are unable to use them, please email membership@oaklandzoo.org with your Order Number and a request to cancel. This will allow another member family to make a reservation. You are welcome to make a new reservation to visit the zoo on another date through the member ticket webstore.
• If you have purchased General Admission tickets, the Zoo may be able to accommodate a one-time ticket transfer to change the date or time of your visit, pending ticket availability. To request a ticket transfer, please email tickets@oaklandzoo.org at least 48 hours (2 days) in advance of your scheduled ticket. Be sure to include your Order Number and three (3) alternate dates & times for your visit.
• Discounted admission tickets may not be eligible for transfer to another date. Please contact tickets@oaklandzoo.org for more information.

Friends of the Wild no longer require advance reservations to visit Oakland Zoo for daytime admission. Simply present your Friends of the Wild membership card when you arrive, or another proof of current membership such as a Friends of the Wild email with your name and membership number. This exclusive access does not apply to special events and programs.

Please note: the maximum number of guests that can visit the Zoo per day using a Friends of the Wild membership is four adults and four children.

Visit this page to complete your donation of $1,000 or more and enjoy the most generous benefits the Zoo offers, including transferable admission benefits with no advance reservations required.

Tickets have a 30 minute window for entry. For example, if you have a 2pm ticket, you are welcome to enter the Zoo anytime between 2:00pm and 2:30pm.

Please fill out this form to submit details and a description of your lost item to Lost and Found Services.

Members may reserve the number of adult/child tickets that corresponds to their membership level. For General Admission tickets, you can reserve up to 30 tickets in a single webstore order. If you are planning a trip to the zoo for a school or non-profit organization with 12 or more participants, consider making a group reservation to receive a discount.

Attendance is currently limited, so please be aware that you may not be able to secure your first choice of date and time. Daytime admission tickets go on sale 28 days (four weeks) in advance on a rolling basis.

Yes! In honor of their service, Oakland Zoo is pleased to offer active-duty military personnel, spouses of active-duty military personnel, and veterans a discount on daytime admission.  

To receive this discount, use the “Reserve and Buy Tickets” button under General Admission for Nonmembers on our Tickets page and select Military & Veteran Discount Tickets. Proof of active duty or veteran status required at entry, see the webstore for additional details and restrictions.

There is no Military/Veteran discount on memberships or special events.

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Discount admission is available for qualifying groups of 12 or more individuals when a reservation is made at least 2 weeks in advance. Restrictions apply. Visit our School and Community Group Reservations page from more details.

Yes. If you are planning to visit the Zoo on a specific date, we recommend purchasing General Admission tickets, then upgrading to a membership during your visit. Be sure to visit the Main Entrance Membership windows before closing (see Zoo hours) to request your upgrade. If you visited the zoo within the last 7 days and did not upgrade during your visit, please use this form to submit your upgrade request. Terms & conditions apply.

If you are a current member and would like to upgrade to a higher membership level, please email membership@oaklandzoo.org  with the details of your request.

A confirmation email with tickets attached is sent automatically when a reservation is completed online. Some email providers will filter the confirmation into a spam or junk folder. Please search for an email from oaklandzoo@oaklandzoo.org.

If your search does not work, please send a request to resend your tickets to tickets@oaklandzoo.org. Be sure to provide your name, Order Number, and the date and time of your purchase. These details will help us find your reservation.

Your membership number is 12 digits long and starts with 501. You can find this number on the following:

• Your membership card above your name
• Underneath the bar code on the Temporary Pass PDF that is attached to online confirmation emails
• On the reply form of renewals sent by mail, or on any renewal email

A Pass Validation error means the number entered is not found in our database. If you’ve been using copy/paste to enter your membership number, try typing the 12 digit number instead.

Some members have found that copy/paste is adding a space at the end of the 12 digits, which causes the error. If manually typing the number doesn’t work or you do not have a 12 digit number starting with 501, please contact the Membership Department to confirm your membership number (membership@oaklandzoo.org or 510-632-9525 x160.)

For Individual – Family Deluxe level memberships, digital cards are typically distributed 2-4 weeks after purchase. This digital card will be sent via email for your smartphone wallet.

In the meantime, you can use a Temporary Pass PDF from an online confirmation email or a copy of any email from membership@oaklandzoo.org that includes your membership details to verify your membership status at entry.

Our commitment is to provide members with twelve months of benefits, which includes year-round access to the Zoo.

For Individual – Family Deluxe level members, we are providing generous membership extensions as a reflection of our gratitude for our members’ loyalty. These extensions were processed automatically for all memberships expiring December 31, 2020 or later. Our standing policy is that memberships are non-transferable and non-refundable.

Friends of the Wild donor level memberships are typically fulfilled by email within 2 weeks of the Zoo receiving the donation. If you haven’t yet received your digital membership card and you made a gift online, you may also use the confirmation email you would have received at the time of your gift. If you donated using another method and still need proof of membership, or if you have other question, email impact@oaklandzoo.org.

As long as your guests have your permission, they can visit the Zoo in your absence. Please ensure your visiting guest comes equipped with either your membership card, or any Friends of the Wild email bearing your name and membership number as proof of current membership.  

Please note: the maximum number of guests that can visit the Zoo per day using a Friends of the Wild membership is four adults and four children.

For all other questions about Friends of the Wild level memberships, please contact Justin Clark, Annual Giving Manager at impact@oaklandzoo.org.

In the event the Zoo closes due to weather, you will receive an email advising you of the closure. You do not need to contact us to cancel or refund your reservation(s). We will automatically process a refund to your original form of payment. If you would like reschedule, please visit our website to make a new reservation (subject to availability).

If you received a guest pass after August 1, 2021 please follow the instructions printed on the pass to redeem. If you received a pass before July 30, 2021, please contact tickets@oaklandzoo.org to see if you guest pass is eligible for redemption.

Please contact tickets@oaklandzoo.org for more information on how to utilize your Groupon.

Please contact tickets@oaklandzoo.org for more information on how to utilize your Zoo to Community family voucher.

Yes! Oakland Zoo participates in the AZA reciprocal membership program, giving 50% off daytime admission to members of partner organizations including San Francisco Zoo, Happy Hollow Zoo, CuriOdessey, and Lindsay Wildlife Experience. For a full list of partners, please see our Reciprocity List.

To receive the discount, use the “Reserve and Buy Tickets” button under General Admission for Nonmembers on our Tickets page and select Reciprocal Member Tickets. Proof of active membership at your home zoo/aquarium required at entry, see the webstore for additional details and restrictions.

There are no reciprocal benefits for Oakland Zoo memberships or special events.

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Some of our in-person Educational programs have returned, while others are currently virtual. Explore our Education webpages to learn more about specific programs.

For school field trip reservations please click here.

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We are not offering overnight experiences right now; please check this webpage for updates.