ZOO CLOSED AUGUST 24TH DUE TO AIR QUALITY AND WEATHER CONCERNS

Unfortunately, due to air quality concerns and potential weather conditions, Oakland Zoo is closed on August 24.

If you are not a member and have unused tickets for August 24th, please email tickets@oaklandzoo.org to have your tickets re-issued for a new date to visit us. Reservation dates are available up to 30 days from today.

Members, simply scroll down to rebook your reservation for a new date.

Please accept our sincere apologies, and thank you for supporting Oakland Zoo.

Oakland Zoo is excited and eager to offer Bay Area families a safe place for outdoor recreation and education. In compliance with the Alameda County Public Health Department—to protect the health and safety of our guests, staff, and animals—we have implemented new safety protocols. Please remember, in order to remain open, the Zoo and our guests must comply with the protocols set by Alameda County Public Health Department. Thank you in advance for following the protocols outlined below.

Learn About Changes to our COVID-19 Safety Protocols as of June 15

We are excited to offer Bay Area families a safe place for recreation and education. It’s our continuing priority to protect the health and safety of our guests, staff, and animals; and with the changing times, we’ve made some changes to our COVID-19 safety protocols as outlined below.

Did You Have a Reservation During our December-January Closure?

Due to Safety Guidelines, Capacity is Limited

Please remember that we continue to operate with a daily limited capacity, so member reservations or tickets may not always be available for your preferred day or time.

Have Questions?

Many common questions are answered in the FAQs on this page, and thank you in advance for following these protocols outlined below.

What to Expect When You Visit

Current Protocols for Visiting Oakland Zoo

Please review the following information before you make reservations or purchase tickets for your visit.

Member reservations and ticket purchases are required in advance.

Due to capacity restrictions, all General Admission guests must reserve a ticket for a specific date and entry time. Advance reservations are currently required for member entry before 3pm. Members can enter between 3-4pm without a reservation.

  • Before you leave home, print your tickets and parking pass. Be ready to present them at the Zoo entrance gate.

  • If you are unable to print your ticket and parking pass, download the PDF on your phone before you leave home as cell service is spotty at the zoo.

Review face mask rules for vaccinated and unvaccinated guests.

See additional information in the FAQ section below »

  • Unvaccinated individuals MUST wear a face mask at all times when visiting the Zoo, except when actively eating or drinking. This includes all children age 2–11 not yet eligible for the COVID-19 vaccine.

  • Fully vaccinated individuals may choose not to wear a mask outdoors at the Zoo. Masks must be worn indoors.
  • IMPORTANT: If you arrive without a facial mask, you will be required to purchase one.

Enjoy refreshments and dining.

Snacks, entrees, beverages, and water are available for purchase.

  • The Landing Café, Tuskers Grill, and Savanna's Edge are open.

  • Tuskers Grill & The Landing Café accept online orders for takeout food and beverages, making it easy to plan ahead.

  • Drinking fountains are closed; however, water filling stations are open at the Main Entrance, California Trail and the Children's Zoo.

Advanced Member Reservations and Ticket Purchase Required

General admission guests must reserve a ticket for a specific date and entry time in advance of your visit. Members must make a reservation for entry before 3pm. Before you make a reservation or purchase a ticket, please read the guidelines above.

Ticket Reservations

Members

Reserve a date and daytime entry time to visit before 3pm.
Capacity is limited.
Members can visit after 3pm without a reservation.

General Admission for Nonmembers

Reserve a date and daytime entry time, buy tickets, and pay for parking online. Capacity is limited.

FAQ

Media reports say masks aren’t required outdoors anymore, do I have to wear one at the Zoo?

Do I need to bring proof of vaccination to the Zoo?

What are the Zoo hours?

How will you be enforcing mask requirements in indoor areas?

My child is not vaccinated, but the rest of our group is. Does he/she still have to wear a mask?

I’m vaccinated. Do I have to bring a mask if I choose not to enter the areas where masks are required?

How do I reserve a ticket online?

I have tickets and am running late, will we be able to get in?

How many people is the Zoo allowing to visit daily?

Do Friends of the Wild require advance reservations?

How do I join Friends of the Wild?

I am unvaccinated. Am I still able to visit the Zoo?

I bought my tickets before the June 15 policy change and I no longer feel comfortable coming to the zoo. Can I get a refund?

I lost something during my visit to the Zoo, how do I report a lost item?

How many tickets can I purchase or reserve at one time?

How far in advance can I purchase or reserve a ticket?

Are you allowing group reservations at this time?

Can I upgrade from single day admission tickets to a membership?

I made a reservation for timed tickets, but didn’t receive a confirmation email. How do I get my tickets?

What is my membership number? I’m getting a Pass Validation error – what do I do?

When will I receive my membership cards? How do I prove my membership without my card?

Can I extend or get a refund on my membership?

When will I receive my Friend of the Wild donor cards? How do I prove my donor status without my card?

My Friends of the Wild donor membership is transferable, do I need to accompany my guests to the Zoo?

What is the ticket refund policy? Can I change the date or time of my ticket?

The Zoo closed due to weather on the day I had reserved tickets. What do I do?

I have a guest pass. Can I redeem it?

I purchased a ticket with Groupon. Can I redeem it?

I have a Zoo to Community family voucher that expired. Can I redeem it?

I am a member at another zoo/aquarium, can I get 50% off admission tickets?

How will Oakland Zoo make decisions regarding COVID-19?

What parts of the Zoo are open? Closed?

I have a facility or group reservation for a private event or birthday party. What happens now?

What is happening with educational programming (Zoo Camp, school trips, etc.)?

What is happening with overnight experiences?

I’m a volunteer, what should I do?