As mask mandates change on June 15, we will continue to require masks be worn by all unvaccinated individuals visiting the Zoo. This includes all children age 2-11 not yet eligible for the COVID-19 vaccine. Fully vaccinated individuals may choose not to wear a mask outdoors at the Zoo, with exception pertaining to designated Precaution Zones; i.e., outdoor areas where social distancing is not always possible. Also, masks will continue to be required, regardless of vaccination status, in all indoor spaces. Thank you for your cooperation in ensuring a healthy and safe visit for all.

We will not request physical proof of vaccination status from each guest. We will, however, ask our guests to verbally confirm upon arrival at the Zoo that they understand mask policies for those who may be unvaccinated in their party. Like many other large, outdoor facilities such as public parks and playgrounds, we will rely on our guests to follow our posted guidelines and make appropriate choices based on their vaccine status and personal health needs. As we continue capacity restrictions, it is our objective to give all guests the ability to social distance regardless of vaccination status, again offering our guests choice and control of what is best for their individual needs.

‍

Our staff will be circulating throughthe designated Precaution Zones to encourage the family-focused, healthy practices outlined in those policies.  And we will also continue to have staff moving throughout the Zoo, reminding guests of the importance of maintaining adequate social distancing and the use of masks when needed. 

‍

Based on new information from county and state health departments as well as the needs of our unique institution , we will continue to require masks be worn by all unvaccinated individuals visiting the Zoo. For their safety, this includes all children ages 2-11 not yet eligible for the COVID-19 vaccine.  We will keep our website and social media updated as we continue to make great strides towards recovery and new information is shared with us.  

‍

Yes. While fully vaccinated individuals may choose not to wear a face mask while outdoors at the Zoo, there are several of designated Precaution Zones (i.e., outdoor areas where social distancing is not always possible). This includes the entrances to the Zoo, the gondola queue, the petting yard, the rides area, large playground spaces, grizzly bear viewing and the baboon deck at this time. Also, face masks will continue to be required, regardless of vaccination status, in all indoor spaces. Because of this, we ask that all guests have a facial covering available to use when visiting the Zoo.

‍

The Zoo is open from 10:00 am-6:00 pm (Members early access starts at 9:00am) with our last ticket sold at 4:00 pm. The Zoo will be closed Thanksgiving Day and Christmas Day. On Christmas Eve the Zoo will be open but will close early, at 3pm.

You can reserve a ticket on this page. Zoo members still receive free admission but must reserve an online ticket in advance of visiting (please have your member ID and the last name of the primary household member ready). As of April 13, Friends of the Wild no longer require advance reservations to visit Oakland Zoo for daytime admission.

• If you have any questions about your general admission ticket please email info@oaklandzoo.org or call (510) 632-9525. Current office hours are 10am to 4pm daily.
• Members can email membership@oaklandzoo.org or call (510) 632-9525 x160. Current office hours are Monday through Friday from 9am to 4pm.

As of April 13, 2021, Friends of the Wild no longer require advance reservations to visit Oakland Zoo for daytime admission. Simply present your Friends of the Wild membership card when you arrive, or another proof of current membership such as a Friends of the Wild email with your name and membership number. This exclusive access does not apply to special events and programs, such as Glowfari.

Please note: the maximum number of guests that can visit the Zoo per day using a Friends of the Wild membership is four adults and four children.

Oakland Zoo accommodates up to 4,400 guests per day (with staggered entry) -- about two-thirds of our full capacity.

Visit this page to complete your donation of $1,000 or more and enjoy the most generous benefits the Zoo offers, including transferable admission benefits with no advance reservations required.

All are welcome to visit Oakland Zoo!  Based on new information from county and state health departments as well as the needs of our unique institution, masks are still required to be worn by all unvaccinated individuals while at the Zoo. This includes all children age 2-11 not yet eligible for the COVID-19 vaccine.

To help serve those in our own community, Oakland Zoo will also be offering free COVID-19 vaccinations at a community pop-up vaccination site in July – and offering a free one-day Family Pass  ($98 value) to anyone that receives their vaccine at the Zoo. We are working with the Alameda County Health Department to confirm the July dates for the pop-up clinic, and more information will be posted on our website and social media as soon as it becomes available.  

‍

First and foremost, we want our guests to be comfortable when visiting Oakland Zoo and we support you in making the appropriate choice for your personal safety and health. Since there has been a change in our Covid-19 regulations from the time you purchased your ticket, we will certainly make an exception to our usual non-refundable ticket policy and start the process for a refund.

‍

You may purchase up to four adults and four children per day. Members may reserve the number of adult/child tickets that corresponds to their membership level.

Attendance is currently limited, so please be aware that you may not be able to secure your first choice of date and time. Daytime admission tickets go on sale 28 days (four weeks) in advance on a rolling basis.

Based on new information from county and state health departments as well as the needs of our unique institution, we have decided to continue limiting our capacity in order to allow for greater social distancing for our guests. Because we are carefully managing our attendance limits for the next couple months, we are not able to accommodate large groups at this time. We anticipate the gradual and eventual lifting of capacity restrictions for the Zoo and hope to begin taking group reservations starting in the fall. Be sure to keep an eye on our website for more information coming soon.

‍

Yes, as long as you submit your request to upgrade within 7 days of your visit. The amount of ticket value that can be applied towards your upgrade is determined by the membership level selected and the number of tickets in your original General Admission (GA) ticket Order. You will be able to apply the value of GA tickets that would have been covered under your new membership level.

To upgrade your single day admission tickets (and parking!) to a membership, please follow these steps:

• Visit www.oaklandzoo.org/membership and review our membership levels – pick the one that is right for your family
• Submit this online form with your desired membership information. You will need the following information:
  o Your admission ticket Order Number (located in the subject line of your confirmation email or the file name of your ticket pdf)
  o The membership level you would like to purchase: Individual, Dual, Family, Family Plus, or Family Deluxe
  o Contact information for the Primary Member (the “owner” of the membership) – mailing address, phone number, email
  o Full Name(s) of any additional cardholders [if the membership level has additional cardholders]
  o Your contact information if this is a gift purchase (you are not going to be the Primary Member)

A confirmation email with tickets attached is sent automatically when a reservation is completed online. Some email providers will filter the confirmation into a spam or junk folder. Please search for an email from oaklandzoo@oaklandzoo.org.

If your search does not work, please send a request to resend your tickets to tickets@oaklandzoo.org. Be sure to provide your name, Order Number, and the date and time of your purchase. These details will help us find your reservation.

Your membership number is 12 digits long and starts with 501. You can find this number on the following:

• Your membership card above your name
• Underneath the bar code on the Temporary Pass PDF that is attached to online confirmation emails
• On the reply form of renewals sent by mail, or on any renewal email

A Pass Validation error means the number entered is not found in our database. If you’ve been using copy/paste to enter your membership number, try typing the 12 digit number instead.

Some members have found that copy/paste is adding a space at the end of the 12 digits, which causes the error. If manually typing the number doesn’t work or you do not have a 12 digit number starting with 501, please contact the Membership Department to confirm your membership number (membership@oaklandzoo.org or 510-632-9525 x160.)

For Individual – Family Deluxe level memberships, our staff prints membership cards after a process of data clean-up and reconciliation. Cards are typically printed and mailed 2-4 weeks after purchase.

In the meantime, you can use a Temporary Pass PDF from an online confirmation email or a copy of any email from membership@oaklandzoo.org that includes your membership details to verify your membership status at entry.

Our commitment is to provide members with twelve months of benefits, which includes year-round access to the Zoo.

For Individual – Family Deluxe level members, we are providing generous membership extensions as a reflection of our gratitude for our members’ loyalty. These extensions were processed automatically for all memberships expiring December 31, 2020 or later. Our standing policy is that memberships are non-transferable and non-refundable.

Friends of the Wild donor level memberships are typically fulfilled by mail within 4 weeks of making a donation. If you haven’t yet received your card and wish to visit, you (or your visiting guest) can use any of the Friends of the Wild welcome emails bearing your membership number and name as proof of membership until your card(s) arrive.

As long as your guests have your permission, they can visit the Zoo in your absence. Please ensure your visiting guest comes equipped with either your membership card, or any Friends of the Wild email bearing your name and membership number as proof of current membership.  

Please note: the maximum number of guests that can visit the Zoo per day using a Friends of the Wild membership is four adults and four children.

For all other questions about Friends of the Wild level memberships, please contact Justin Clark, Annual Giving Manager at impact@oaklandzoo.org.

Admission tickets are nonrefundable.

• If you have reserved member tickets and are unable to use them, please email membership@oaklandzoo.org with your Order Number and a request to cancel. This will allow another member family to make a reservation. You are welcome to make a new reservation to visit the zoo on another date through the member ticket webstore.
• If you have purchased General Admission tickets, the Zoo may be able to accommodate a one-time ticket transfer to change the date or time of your visit, pending ticket availability. To request a ticket transfer, please email tickets@oaklandzoo.org at least 48 hours (2 days) in advance of your scheduled ticket. Be sure to include your Order Number and three (3) alternate dates & times for your visit.

If you have reserved tickets for a day that the Zoo closes due to weather, you are able to use those tickets any upcoming Monday through Thursday within 30 days of your reservation. You do not need to take any further action to reschedule your visit; simply bring your original tickets with you on your return date and we will treat them as valid tickets.

If you have reserved tickets for a Friday through Sunday that the Zoo closes due to weather and you would like to reschedule your tickets for an upcoming Friday through Sunday, you must email tickets@oaklandzoo.org to reschedule your reservation within 30 days.

At this time, the Zoo does not have the ability to honor guest passes in a way that meets our new safety protocols and requirement to reserve tickets in advance of visiting. We are working to resolve this issue and will update our website with relevant information when this changes.

Please contact tickets@oaklandzoo.org for more information on how to utilize your Groupon.

Please contact tickets@oaklandzoo.org for more information on how to utilize your Zoo to Community family voucher.

Yes, but you must reserve a date and time for your visit in advance. Your Chase Private Client card allows you, along with one guest, to visit Oakland Zoo for free through June 30, 2021. Tickets for additional guests in your party can be purchased when booking your CPC reservation. There will be a charge for any additional guests (beyond yourself and your guest) at our full-price ticket levels. Free parking is not included with your CPC membership, you must still pay for parking ($10) when reserving your ticket. Please understand that due to limiting our attendance due to social distancing protocols, daily availability to reserve CPC tickets is also limited.

At this time, the Zoo does not have the ability to honor reciprocal membership admission discounts in a way that meets our new safety protocols and requirement to reserve tickets in advance of visiting. We are working to resolve this issue and will update our website with relevant information when this changes.

The California Department of Public Health is the lead agency in public health crisis situations in our state and provides public facilities direction on how to manage responses. We are continuing to work closely with the California Department of Public Health and Alameda County Public Health Department so we can respond quickly to any changes in their recommendations, guidance, and direction. We will remain in active contact with the Department of Health officials. Please remember our ability to remain open depends on meeting the protocols below set by Alameda County Public Health Department. We ask your assistance in maintain compliance with the requirements outlined under New Protocols for Visiting Oakland Zoo above.

All areas of the Zoo are now open.

Currently, we are not taking new facility rentals or group reservations.

Some of our in-person Educational programs have returned, while others are currently virtual. Explore our Education webpages to learn more about specific programs.

All overnight experiences have been cancelled and participants will be refunded. We are not offering overnight experiences right now; please check this webpage for updates.

Opportunities for current volunteers are currently extremely restricted. You will receive further communications as developments occur. If you are interested in becoming a new volunteer, please send an email to lisa@oaklandzoo.org. Community Groups interested in volunteering please email commgroup@oaklandzoo.org.