Oakland Zoo is Open!

Oakland Zoo is excited and eager to offer Bay Area families a safe place for outdoor recreation and education. In compliance with the Alameda County Public Health Department—to protect the health and safety of our guests, staff, and animals—we have implemented new safety protocols. Please remember, in order to remain open, the Zoo and our guests must comply with the protocols set by Alameda County Public Health Department. Thank you in advance for following the protocols outlined below.

New Protocols for Visiting Oakland Zoo

Please review the following information before you make reservations for your visit.

Reserve tickets online.

To ensure space for social distancing, all guests must reserve a ticket for a specific date and entry time.

  • Before you leave home, print your tickets and parking pass. Be ready to present them at the Zoo entrance gate.

  • If you are unable to print your tickets and parking pass, take a screenshot of each ticket—including the bar code—before you leave home as cell service is spotty at the Zoo.

Bring only household members.

Please arrive at Oakland Zoo with only individuals within your household.

  • IMPORTANT: Please do not visit Oakland Zoo if individuals within your group are unwell or have an above normal temperature.

  • Dogs or other pets are not permitted on Zoo grounds or in parking areas. Service dogs are allowed.

  • Strollers and wheelchairs are available for rent at the Gift Shop.

Wear a facial covering.

Guests, age 3 and older, are required to bring a facial covering and wear it at all times when on Zoo grounds.

  • Facial coverings may be removed ONLY when eating and/or drinking, and you must stay a minimum of 6 feet away from anyone who is not in your party.

  • IMPORTANT: If you arrive without a facial covering, you will be required to purchase one.

Maintain social distancing.

Always maintain at least 6 feet of open space between your household and other guests.

  • Walk only on pathways.

  • Avoid touching the viewing windows, fences, and railings—except for handrails along stairs and ramps.

  • Take advantage of hand sanitizing stations, available throughout the Zoo.

Enjoy refreshments and dining.

Snacks, entrees, beverages, and water are available for purchase.

  • Food carts, Giraffe Ridge, and Tuskers Grill are open.

  • Tuskers Grill accepts online orders for takeout food and beverages, making it easy to plan ahead.

  • Indoor seating is closed. A reduced number of outdoor tables are available, to accommodate social distancing.

  • Drinking fountains are closed; however, water filling stations are open at California Trail.

Some areas are still closed.

For guest and staff safety, at this time indoor exhibits and high-touch areas are closed. This includes the following:

  • Zimmer Bug House

  • Reptile and Amphibian Discovery Room

  • Petting Yard

  • California Conservation Habitarium

  • Adventure Landing (all rides, including train)

  • Playground areas

  • Picnic areas and restaurant dining tables

Updated Zoo Map »

Ticket Reservations Required

To ensure space for social distancing, all guests must reserve a ticket for a specific date and entry time. Before you make a reservation, please read the guidelines above.

Members and Friends of the Wild

Reserve a date and entry time Capacity is limited.

General Admission for Nonmembers

Reserve a date and entry time, buy tickets, and pay for parking online. Capacity is limited.


What are the new Zoo hours?

How do I reserve a ticket online?

When I tried to reserve and purchase tickets, I received an error message. What do I do?

What is my membership number? I’m getting a Pass Validation error – what do I do?

When will I receive my membership cards? How do I prove my membership without my card? (This includes our Friends of the Wild members)

Can I extend or get a refund on my membership?

How far in advance can I purchase or reserve a ticket?

How many tickets can I purchase or reserve at one time?

What is the ticket refund policy? Can I change the date or time of my ticket?

I have a guest pass. Can I redeem it?

I purchased a ticket with Groupon. Can I redeem it?

I have a Zoo to Community family voucher that expires in September 2020. Can I redeem it?

I am a Chase Private Client with admission privileges, can I still use my card to visit for free?

How will Oakland Zoo make decisions regarding COVID-19?

How many people is the Zoo allowing to visit during the pandemic?

What parts of the Zoo are open? Closed?

What is the Zoo doing to keep staff safe?

What is the Zoo doing to keep the animals safe?

I have a facility or group reservation for a private event or birthday party. What happens now?

What is happening with educational programming (Zoo Camp, school trips, etc.)?

What is happening with overnight experiences?

I’m a volunteer, what should I do?

What can I do to help prevent the spread of disease including the common cold, flu and COVID-19?

I can’t wear a face covering for medical/physical issues. Can I still come to the Zoo?