Unfortunately, due to air quality concerns and potential weather conditions, Oakland Zoo is closed on August 24.

If you are not a member and have unused tickets for August 24th, please email tickets@oaklandzoo.org to have your tickets re-issued for a new date to visit us. Reservation dates are available up to 30 days from today.

Members, simply scroll down to rebook your reservation for a new date.

Please accept our sincere apologies, and thank you for supporting Oakland Zoo.

Oakland Zoo is excited and eager to offer Bay Area families a safe place for outdoor recreation and education. In compliance with the Alameda County Public Health Department—to protect the health and safety of our guests, staff, and animals—we have implemented new safety protocols. Please remember, in order to remain open, the Zoo and our guests must comply with the protocols set by Alameda County Public Health Department. Thank you in advance for following the protocols outlined below.

Oakland Zoo is Open!

We are excited and eager to again offer Bay Area families a safe place for outdoor recreation and education. In compliance with the State and Alameda County Public Health Departments, we are continuing to implement all ongoing COVID-19 safety protocols put in place to protect the health of our guests, staff, and animals.

Did You Have a Reservation During our December-January Closure?

If you have an existing reservation to visit the Zoo, either during regular daytime hours or for our evening Glowfari event, you should have received an email with instructions on how to reschedule your visit. If you have not received this email, please email tickets@oaklandzoo.org.

Due to Safety Guidelines, Capacity is Limited

Please remember that we continue to operate with limited capacity to ensure social distancing guidelines so tickets may not always be available for your preferred day/time. And please remember, in order to remain open, the Zoo and our guests must comply with the health and safety protocols set by Alameda County Public Health Department.

Have Questions?

Many common questions are answered in the FAQs on this page, and thank you in advance for following these protocols outlined below.

What to Expect When You Visit

New Protocols for Visiting Oakland Zoo

Please review the following information before you make reservations for your visit.

Reserve tickets online.

To ensure space for social distancing, all guests must reserve a ticket for a specific date and entry time.

  • Before you leave home, print your tickets and parking pass. Be ready to present them at the Zoo entrance gate.

  • If you are unable to print your ticket and parking pass, download the PDF on your phone before you leave home as cell service is spotty at the zoo.

Bring only household members.

Please arrive at Oakland Zoo with only individuals within your household.

  • IMPORTANT: Please do not visit Oakland Zoo if individuals within your group are unwell or have an above normal temperature.

  • Dogs or other pets are not permitted on Zoo grounds or in parking areas. Service dogs are allowed.

  • Strollers and wheelchairs are available for rent at the Gift Shop.

Wear a facial covering.

See important updates to mask requirements in the FAQ »

Guests, age 2 and older, are required to bring a facial covering and wear it at all times when on Zoo grounds.

  • Facial coverings may be removed ONLY when eating and/or drinking away from the main walking path, and you must stay a minimum of 6 feet away from anyone who is not in your party.

  • IMPORTANT: If you arrive without a facial covering, you will be required to purchase one.

Maintain social distancing.

Always maintain at least 6 feet of open space between your household and other guests.

  • Walk only on pathways.

  • Avoid touching the viewing windows, fences, and railings—except for handrails along stairs and ramps.

  • Take advantage of hand sanitizing stations, available throughout the Zoo.

Enjoy refreshments and dining.

Snacks, entrees, beverages, and water are available for purchase.

  • The Landing Café, Tuskers Grill, and Savanna's Edge are open.

  • Tuskers Grill & The Landing Café accept online orders for takeout food and beverages, making it easy to plan ahead.

  • Limited indoor seating is available at The Landing Café. A reduced number of outdoor tables are available, to accommodate social distancing.

  • Drinking fountains are closed; however, water filling stations are open at California Trail and at the Main Entrance.

Some areas are still closed.

For guest and staff safety, at this time indoor exhibits and high-touch areas are closed. This includes the following:

  • Zimmer Bug House

  • Petting Yard

  • California Conservation Habitarium

  • Adventure Landing (all rides, including train)

  • Tuskers Grill indoor dining (outdoor seating available)

  • Picnic areas

Updated Zoo Map »

Ticket Reservations Required

To ensure space for social distancing, all guests must reserve a ticket for a specific date and entry time. Tickets must be reserved in advance of your visit. Before you make a reservation, please read the guidelines above.

Ticket Reservations


Reserve a date and daytime entry time.
Capacity is limited.

General Admission for Nonmembers

Reserve a date and daytime entry time, buy tickets, and pay for parking online. Capacity is limited.

Chase Private Client
Arts & Cultural Members


Media reports say masks aren’t required outdoors anymore, do I have to wear one at the Zoo?

What are the Zoo hours?

How do I reserve a ticket online?

Do Friends of the Wild require advance reservations?

How do I join Friends of the Wild?

How many tickets can I purchase or reserve at one time?

How far in advance can I purchase or reserve a ticket?

Can I upgrade from single day admission tickets to a membership?

I made a reservation for timed tickets, but didn’t receive a confirmation email. How do I get my tickets?

What is my membership number? I’m getting a Pass Validation error – what do I do?

When will I receive my membership cards? How do I prove my membership without my card?

Can I extend or get a refund on my membership?

When will I receive my Friend of the Wild donor cards? How do I prove my donor status without my card?

My Friends of the Wild donor membership is transferable, do I need to accompany my guests to the Zoo?

What is the ticket refund policy? Can I change the date or time of my ticket?

The Zoo closed due to weather on the day I had reserved tickets. What do I do?

I have a guest pass. Can I redeem it?

I purchased a ticket with Groupon. Can I redeem it?

I have a Zoo to Community family voucher that expired. Can I redeem it?

I am a Chase Private Client with admission privileges, can I still use my card to visit for free?

I am a member at another zoo/aquarium, can I get 50% off admission tickets?

How will Oakland Zoo make decisions regarding COVID-19?

How many people is the Zoo allowing to visit during the pandemic?

What parts of the Zoo are open? Closed?

What is the Zoo doing to keep staff safe?

What is the Zoo doing to keep the animals safe?

I have a facility or group reservation for a private event or birthday party. What happens now?

What is happening with educational programming (Zoo Camp, school trips, etc.)?

What is happening with overnight experiences?

I’m a volunteer, what should I do?

What can I do to help prevent the spread of disease including the common cold, flu and COVID-19?

I can’t wear a face covering for medical/physical issues. Can I still come to the Zoo?