Unfortunately, due to air quality concerns and potential weather conditions, Oakland Zoo is closed on August 24.

If you are not a member and have unused tickets for August 24th, please email tickets@oaklandzoo.org to have your tickets re-issued for a new date to visit us. Reservation dates are available up to 30 days from today.

Members, simply scroll down to rebook your reservation for a new date.

Please accept our sincere apologies, and thank you for supporting Oakland Zoo.

Oakland Zoo is excited and eager to offer Bay Area families a safe place for outdoor recreation and education. In compliance with the Alameda County Public Health Department—to protect the health and safety of our guests, staff, and animals—we have implemented new safety protocols. Please remember, in order to remain open, the Zoo and our guests must comply with the protocols set by Alameda County Public Health Department. Thank you in advance for following the protocols outlined below.

Member FAQ

Thank you for your interest in our membership program!

Levels and benefits are outlined on our Membership page. Answers to our most frequently asked questions are listed below.

Did You Have a Reservation During our December-January Closure?

Due to Safety Guidelines, Capacity is Limited

Have Questions?

What to Expect When You Visit

General QuestionsDigital Card QuestionsRenewal Questions

General Questions

Do members need to make a reservation to visit the zoo?

How can members find out about planned or weather-related Zoo closures?

Where can I find my membership number?

If I buy a membership today, when will it expire?

Can I buy a membership as a gift?

Can I use my Oakland Zoo membership at other zoos and aquariums?

Can guests use my membership if I am not with them? If one of my named cardholders isn’t coming to the zoo today, can I bring a guest in their place? Can I bring a guest to the zoo with me?

Can my children use my membership for free admission if they are visiting Oakland Zoo with an adult who is not one of the named cardholders?

Can I add a named cardholder or change the named adults on my membership?

What forms of payment are accepted for Oakland Zoo memberships? Can I use my donor advised fund to buy my membership?

Are membership fees tax deductible?

Why do I have to present photo ID along with my membership card?

How can I upgrade my membership to include children or additional adults?

Can I convert General Admission tickets into a Membership?

Can I get a refund on my membership?

How can I change the mailing address /phone number/email address associated with my membership?

How can I receive the zoo’s newsletter and announcements?

When will I receive my membership card? Can I use my membership before I receive my card?

My child has special needs and requires a skilled caretaker. What accommodations are available ?

I purchased a membership online, but the named cardholders are incorrect. How can this be fixed?

Are there any discounts on memberships?

What if I have more than four children?

Is there a membership level that allows for more than four adults?

Is there a membership level for Single Parents?

Digital Card Questions

I saw a notification for an email about my digital members card, but I can't find it!

How do I add my membership card to my iPhone?

How do I add my membership card to my Android phone?

How do I make sure my digital card is current? How do I refresh or update my digital card?

Why is only one name appearing on my membership card?

How do I share the digital card with my additional named adults?

I’d prefer not to use a digital membership card, what should I do? I don’t have a smart phone, what can I do?

My name is spelled wrong/membership level is incorrect.

I downloaded my digital membership card but I can’t find it.

When I click “download my card” a blank window opens – what’s going on?

Renewal Questions

If I renew before my membership expires, will I lose time?

Where can I find the best price on my renewal?

I’m trying to renew my membership and keep getting a Pass Validation error – what do I do?

If I want to upgrade my membership and renew, will my discount apply to the upgraded level?

If I upgrade my membership with an early renewal, when will my new benefits start?

Can I switch to a lower membership level and still get the renewal discount I received in the mail/via email?

Can I change the adults named on my membership when I renew?