If you are planning to visit the Zoo on a specific date and your membership has lapsed, we recommend purchasing General Admission tickets and after your visit, upgrading to a membership. Membership purchases are non-refundable.
ZOO CLOSED AUGUST 24TH DUE TO AIR QUALITY AND WEATHER CONCERNS
Unfortunately, due to air quality concerns and potential weather conditions, Oakland Zoo is closed on August 24.
If you are not a member and have unused tickets for August 24th, please email email@example.com to have your tickets re-issued for a new date to visit us. Reservation dates are available up to 30 days from today.
Members, simply scroll down to rebook your reservation for a new date.
Please accept our sincere apologies, and thank you for supporting Oakland Zoo.
Oakland Zoo is excited and eager to offer Bay Area families a safe place for outdoor recreation and education. In compliance with the Alameda County Public Health Department—to protect the health and safety of our guests, staff, and animals—we have implemented new safety protocols. Please remember, in order to remain open, the Zoo and our guests must comply with the protocols set by Alameda County Public Health Department. Thank you in advance for following the protocols outlined below.
Thank you for your interest in our membership program!
Levels and benefits are outlined on our Membership page. Answers to our most frequently asked questions are listed below.
Did You Have a Reservation During our December-January Closure?
Do members need to make a reservation to visit the zoo?
Members need to reserve tickets to visit the zoo before 2pm. For current Zoo hours, including when the entrance closes and when the Zoo is cleared, please visit our Zoo Admission page.
I’m trying to reserve member tickets and all the dates I want are sold out– how can I get member tickets?
The majority of tickets are released on a rolling basis, 28 days in advance. In an effort to offer more flexibility and spur of the moment fun, we have adjusted our release schedule to include “Last Chance ”tickets. We are holding a small block of tickets for release two days before each visit date. For example, each Thursday morning, Last Chance tickets for the coming Saturday become available.
Every day there are more tickets allocated to members relative to general admission, however members tend to make reservations farther in advance. When comparing availability of a specific date, General Admission tickets may be available when member tickets are sold out. While we wish we could open all available capacity to our valued members, we are doing our best to balance the generous support of our members with our need for general admission revenue, the primary source of funding for our ongoing operations and programs.
Where can I find my membership number?
Your membership number is 12 digits long and starts with 501. You can find this number in the following locations:
On a printed membership card above your name
On a digital membership card underneath the QR code or at the top of the card details, which are visible by touching the “…” icon on an iPhone or the “i" icon on Android
Underneath the bar code on the Temporary Pass PDF that is attached to online confirmation emails
On the reply form of renewals sent by mail, or on any renewal email
If I buy a membership today, when will it expire?
Memberships expire on the last day of the month, 12 months from purchase. For example, if a membership is purchased January 12, it will expire on January 31 the following year.
Can I use my Oakland Zoo membership at other zoos and aquariums?
Oakland Zoo partners with the Association of Zoos and Aquariums to provide our members with discounted admission at participating organizations. In addition to the AZA program, we also partner with some small, local organizations. Please know that a partner can change their participation in the reciprocal program at any time. We recommend contacting our partners in advance to confirm what benefits you will receive with your Oakland Zoo membership and what you will need to bring in order to receive reciprocal benefits.
Can guests use my membership if I am not with them? If one of my named cardholders isn’t coming to the zoo today, can I bring a guest in their place? Can I bring a guest to the zoo with me?
The answer to all of these questions depends on your membership level.
Friends of the Wild members have transferrable admission benefits. A single Friend of the Wild membership gives free admission to any four adults and four children per day. A named cardholder does not need to be present for the membership to be used.
Individual-Family Deluxe memberships are non-transferable. A named cardholder must be present for the membership to be used. If a named cardholder is not visiting the zoo on a particular day, their admission benefits cannot be transferred to a guest. Guest admission is only allowed if the Primary member opts to have an adult guest spot in lieu of a named cardholder. This option is available for only Dual, Family Plus, and Family Deluxe memberships. Individual and Family memberships do not include the option for an unnamed adult guest. Our digital membership cards include a list of named cardholders and unnamed guests on the card details.
Can my children use my membership for free admission if they are visiting Oakland Zoo with an adult who is not one of the named cardholders?
No. Our memberships give benefits to named cardholders, and one of the benefits for Family, Family Plus, and Family Deluxe members is free admission for up to four children. Your children are not members themselves. We know this is different from other facilities that offer individual annual pass programs (like amusements parks). Our membership structure allows all members to receive equal benefits for their membership fees, regard less of how many children reside in their household. As a named cardholder, you can bring any four children to the zoo–your own children, siblings, nieces, nephews, cousins, or friends. If your child is visiting the zoo with an adult who has their own Family, Family Plus, or Family Deluxe membership, that adult is welcome to use their membership to cover your child’s admission.
Can I add a named cardholder or change the named adults on my membership?
Member benefits are non-transferable. The named cardholders listed when a membership is purchased are locked in until the membership is renewed. However, if you have a Dual, Family Plus, or Family Deluxe membership with an unnamed adult guest, you can replace that guest spot with a named adult cardholder. If that case, please email your request to firstname.lastname@example.org. If mid-year there is a change in your family’s situation, like you’ve hired a nanny, you also have the option to upgrade your membership to add the new adult as a named cardholder.
Are membership fees tax deductible?
Yes, your membership fees are tax deductible. As a member of Oakland Zoo, you are also a member of the Conservation Society of California, which is a 501c(3) non-profit organization. Our tax number is 94-1687847. If you need a letter confirming this information, please email your request to email@example.com.
Why do I have to present photo ID along with my membership card?
To prevent fraud, all named cardholders are required to present a valid photo I.D. to staff in order to receive member benefits like free admission. Cross-checking the named cardholders with photo ID is how we enforce member benefits being non-transferrable. If you forget your photo ID, on-site staff are authorized to make a one time exception and accept another item with a printed name as proof of identity (i.e. a credit card, library card, Costco card, etc.).
How can I upgrade my membership to include children or additional adults?
Members can upgrade their memberships on-site or by phone. The upgrade fee is the full price difference between the membership levels. Upgrade fees are not pro-rated, so if your membership is due to expire in less than six months it may be a better option to renew and upgrade at the same time. If you renew your membership early at a higher membership level, the additional benefits become available right away.
Can I convert General Admission tickets into a Membership?
Yes. If you are planning to visit the Zoo on a specific date, we recommend purchasing General Admission tickets, then upgrading to a membership during your visit. Be sure to visit the Main Entrance Membership windows before 4 pm to request your upgrade. If you visited the zoo within the last 7 days and did not upgrade during your visit, please use this form to submit your upgrade request. Terms &conditions apply.
Can I buy a membership as a gift?
Yes, gift memberships may be purchased online. Enter the gift recipient’s information (names, address, telephone, and email) when prompted for the Primary member details. Enter your own details when prompted for Billing information. The gift purchaser will receive the confirmation email with a temporary pass attached, which you are welcome to share with the recipient so they can use their benefits right away. The digital membership card will be emailed to the gift recipient 2-4 weeks after purchase.
Can I get a refund on my membership?
Memberships non-refundable. If you are moving out of the area, you may be able to use your membership to visit a reciprocal zoo or aquarium near your new home.
How can I change the mailing address /phone number/email address associated with my membership?
When will I receive my membership card? Can I use my membership before I receive my card?
For Individual – Family Deluxe level memberships, cards are typically distributed 2-4 weeks after purchase. Memberships purchased on or before June 30, 2021 will have physical cards mailed to the address provided during purchase. Memberships purchased on or after July 1, 2021 will have a digital card for your smartphone wallet sent by email.
Members can use their benefits as soon as their purchase is complete. If you purchase a membership online, you will receive a confirmation email which includes a temporary pass attached as a pdf. If you buy a membership at the Zoo, you will receive a printed temporary pass. These temporary passes include your membership number, which you’ll need to make a reservation, and can be used to verify your member status at entry. We try to include member details in many of our email communications as well. If you have misplaced your temporary pass, try searching your email for messages from firstname.lastname@example.org that include a section titled “For your convenience, here are your current membership details” with the text “This email may be used to verify your member status at entry.”
My child has special needs and requires a skilled caretaker. What accommodations are available ?
Adults or children with special needs may be accompanied by caretaker at no additional cost. An adult who requires a caretaker must be a named cardholder on a membership. A child who requires a caretaker must be accompanied by an adult who is a named cardholder on a membership. Please send an email to email@example.com with details about your situation and to request this designation on your membership record.
I purchased a membership online, but the named cardholders are incorrect. How can this be fixed?
The Primary member or gift purchaser are the only individuals who can request name changes on a membership. Please email firstname.lastname@example.org and provide the correct names for all cardholders. Our staff will correct the mistake in our database and push an update to the digital card. If you haven’t received a digital card yet, we will also provide a new temporary pass by email.
If this membership is a gift, please provide staff with your information (name, address, telephone, and email) as well as the gift recipient’s information (name, address, telephone, and email).
Are there any discounts on memberships?
To honor our relationship with our loyal members, the best discount offered is an early renewal offer. This offer arrives approximately four months before a membership expires. This discount is an incentive to renew early and does have an expiration date well before the membership is set to expire. Members do not “lose time” by renewing early–a full 12 months is added to their current expiration date.
Other discounts may be offered as seasonal promotions.
What if I have more than four children?
Members can add additional children to their Family, Family Plus, or Family Deluxe membership by paying $35 on-site or by phone. Please note, this option is only available to families who have more than four children in their household. Daycare groups and similar organizations cannot use our Memberships for admission–please email email@example.com to inquire about the admission discounts available to groups.
Is there a membership level that allows for more than four adults?
No, there is not a membership that allows for more than 4 named cardholders. If your household or group has more than four adults who would like to independently use member benefits, please purchase multiple memberships. We are happy to assist you in figuring out what is the best level or combination of memberships for your family. Please send an email with details about your situation to firstname.lastname@example.org.
Is there a membership level for Single Parents?
The Dual is a great option for one adult and one child. If you are a single parent with more than one child, we suggest a Family membership with the second cardholder being a relative or caregiver who is likely to bring your children to the zoo–named cardholders do not need to live in the same household. Another option is to share a Family, Family Plus, or Family Deluxe membership with another single parent.
If there is not another adult who will bring your children to the zoo or another adult you would like to share your membership with, please contact us to request a Single Parent discount. This discount is only available on-site or by phone. You’ll save $10 and receive a membership with free admission benefits for one adult and up to four children. Please note the Single Parent discount cannot be combined with any other discounts or promotional offers.
Digital Card Questions
I saw a notification for an email about my digital members card, but I can't find it!
If your email provider auto-sorts or classifies incoming emails into categories like Promotions, Updates, or Focus/Other, be sure to check all of your Inbox Categories. You can also search for messages from email@example.com or with the subject line "Your New Membership Card".
How do I add my membership card to my iPhone?
Open the invitation email on your iPhone and click the “Download” button, then click “Add to Wallet” and “Add.” The pass will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
How do I add my membership card to my Android phone?
Android users need to download the WalletPasses app from Google Play. After you have the app installed, open the invitation email on your smart phone, click the “Download” button, the click "Add to PassWallet". The digital card will automatically go to your WalletPasses app where it can be accessed at any time.
Why is only one name appearing on my membership card?
The name on the front of the membership card is the Primary Member on the account. Additional named adults are listed on the card details, which can be viewed by clicking the “...” icon in Apple Wallet or the “i" icon in WalletPasses. The cards are designed this way because you will need the Primary member’s last name to validate the membership to reserve tickets or renew (Friends of the Wild memberships excluded).
How do I share the digital card with my additional named adults?
If you have an iPhone, navigate to the back of the membership card by clicking the “...” icon. Then use the share icon to send the card to your additional cardholders by email. If you are sharing cards between two iPhones, another option is to send the card by iMessage.
If you have an Android, navigate to the back of the membership card by clicking the “i” icon. Then use the “Share Pass ”link to send the card to your additional cardholders by email.
I’d prefer not to use a digital membership card, what should I do? I don’t have a smart phone, what can I do?
If you purchased your membership online, you’re welcome to print and use the pdf temporary pass attached to your confirmation email. If you purchased on-site, you should have received a paper temporary pass printed on receipt paper–if the ink is faded, please email firstname.lastname@example.org to request a pdf temporary pass that you can print at home. If you don’t have access to a printer, please email email@example.com to request that a pdf pass be mailed to you. If you do not have access to email, please call 510-632-9525 x160 to make your request.
My name is spelled wrong/membership level is incorrect.
I downloaded my digital membership card but I can’t find it.
If you have an iPhone, the digital card will automatically download to Apple Wallet. Check the app for your new membership card (scroll through any tickets/cards that are already there–it may be hiding!).
If you have an Android, you’ll need to download the WalletPasses app from the Google Play Store prior to downloading your digital membership card.
When I click “download my card” a blank window opens – what’s going on?
If you have an ad-blocker installed on your phone or wifi network, it may be preventing the link from loading properly. Please add cuseum.com to your whitelist or temporarily disable your ad-blocker, then try again.
If I renew before my membership expires, will I lose time?
No, there is no penalty to renewing early. Upon renewal your membership will be extended 12 months from your current expiration date.
Where can I find the best price on my renewal?
We want to save you the time and trouble of bargain-hunting. Your best renewal offer will come to you via email 4 months before your expiration date. To ensure you receive this renewal offer make sure the email associated with your membership is subscribed to our mailing list. To re-subscribe please visit https://www.oaklandzoo.org/newsletter and select “Members-Only Invitations & Offers”.
I’m trying to renew my membership and keep getting a Pass Validation error – what do I do?
A Pass Validation error means the number entered is not found in our database. If you’ve been using copy/paste to enter your membership number, try typing the 12 digit number instead. Some members have found that copy/paste is adding a space at the end of the 12 digits, which causes the error.
Next, try using the last name of the other named cardholders. The validation system requires the last name of the Primary Member – if you share your membership with other adults who have a different last name, one of them might be listed as the Primary Member. The Primary Member is the person who received your membership cards in the mail or the original digital card by email.
If manually typing the number doesn’t work or you do not have a 12 digit number starting with 501, please contact us to confirm your membership number and the Primary Member assigned (firstname.lastname@example.org or 510-632-9525 x160.)
If I want to upgrade my membership and renew, will my discount apply to the upgraded level?
Yes. Upgrading with the early renewal offer is a great way to save if your child has turned 2 years old or you want to add an adult guest to your membership benefits.
If I upgrade my membership with an early renewal, when will my new benefits start?
Your new benefits start immediately! Let's say you're upgrading from Dual to Family with an early renewal offer—you'll be able to start bringing four children to the Zoo for free as soon as you receive your temporary pass by email.
Can I switch to a lower membership level and still get the renewal discount I received in the mail/via email?
Yes, but the downgrade takes effect immediately and is not available online. Our online system only allows renewals at the same level or higher. Our database replaces an existing membership at the time of purchase, so if you downgrade from Family to Dual, you will lose the ability to bring four children to the Zoo for the remainder of your original membership time period. If you would like to downgrade your membership for the coming year, please renew in person at the Zoo or email your request to email@example.com.
Can I change the adults named on my membership when I renew?
Yes, however to prevent fraud our online system will not allow you to remove a current cardholder. If you want to remove a cardholder and replace them with a guest spot or a different name, please send an email to firstname.lastname@example.org with your desired change. We will make the change in the database, then when you renew online your temporary pass will arrive by email with the new cardholders included. Please know that any name changes take effect immediately, so if you remove a cardholder that person will not be able to use membership benefits for the remainder of the original membership period.
Oakland Zoo (510) 632-9525
Mail: P.O. Box 5238 Oakland, CA 94605 Visit: 9777 Golf Links Road Oakland, CA 94605