Assistant Manager, Operations - Attractions
About the Position
The Assistant Manager, Operations – Attractions play a vital role in creating a welcoming and supportive environment for everyone who visits the zoo. They oversee the daily operations of the Oakland Zoo Rides Area, the rides personnel associated with Gondola Transport to the California Trail and additional Guest Service touch points throughout the zoo. The Manager, Operations - Attractions has extensive knowledge of the operation of all amusement rides and works closely with maintenance in support of gondola transport operations. They ensure the safety of all visitors, answers guest questions and provide consistent, friendly, and helpful guest service.
Manager, Operations - Attractions
The Oakland Zoo offers a comprehensive benefits package, including Health insurance, Dental insurance, Vision insurance, Flexible spending account, Retirement plan, Paid time off, Employee Assistance Program, and A Family Zoo Membership.
Essential Job Duties
- Ensure appropriate staff coverage of rides area and gondola transport during all operating hours.
- Manages team members in guest service locations throughout the zoo and engages guests in need of assistance.
- Direct and coordinate the activities of team members, including timely observation of rest breaks and meal periods.
- Monitor performance of team members and advise Operations Manager – Attractions of employee success, concerns or conflicts.
- Supervise, develop, train, and motivate assigned team members; maintain and enforce high standards of quality control, hygiene, health, and safety.
- Support Operations Manager – Attractions in hiring new team members.
- Monitor customer service/customer relations. Address, respond to and resolve customer needs, questions, and complaints.
- Operate rides and closely observe riders to ensure safe operation.
Who You Are
- Demonstrated ability to navigate complex customer service situations
- Able to instruct staff in and hold them accountable to policies and procedures
- Able to learn to operate various rides and trouble-shoot problems with ride operation
- Able to read, write and count accurately
- Possess basic math and computer skills
- Able to bend and twist, lift 25 lbs., stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (up to 8-hour shifts or more)
- Able to work in varying weather, including heat, cold, rain and wind
- Valid Driver’s License required for train operation
- The Oakland Zoo requires full Covid vaccination (including up-to-date boosters)
Knowledge, Skills, and Qualities
May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
- Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing
- Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility
- Dependability – demonstrates trustworthiness and reliability, including while working with little or no direct supervision
- Flexibility – nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor
- Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued
- Organization – strong attention to details and able to build and/or maintain efficient systems
- Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times
- Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife
- Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department
Who We Are
The Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to inspire respect for and stewardship of the natural world, while providing a quality visitor experience. As an accredited member of the Association of Zoos and Aquariums (AZA), The Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.
Oakland Zoo’s Commitment to Diversity, Equity, Inclusion, and Access
We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. The Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.
Equal Opportunity Employment
The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.Apply