Guest Services Representative

About the Position

Priority consideration for applicants with a valid driver's license.

Guest Services Representatives play a key role in creating a welcoming and supportive environment for everyone who visits the zoo. They will be asked to play many roles throughout the zoo including greeting guests, managing ingress/egress, staffing various guest services locations, assisting people in boarding the gondola and safely operating amusement rides. These staff will interact with numerous other departments and are expected to maintain their service level across those interactions as well. These essential members of our team help connect folks to amazing experiences at the Zoo.

Full COVID vaccination is required for any role at Oakland Zoo.

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Typical Shift Times:

9:30am - 5:00pm (May vary slightly)
4:30pm - 9:30pm during Glowfari event (November - January)
Scheduling will be discussed in interview process

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Operations—Attractions

Department

Manager:

Guest Services Manager

Year-Round

Part-Time

$19.44

Application Deadline:

Benefits

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Essential Job Duties

Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc.)
Greet guests and safely welcome them on and off all rides/attractions
Greet guests and assist in guest flow in and out of the park and throughout the zoo
Learn and maintain an understanding of zoo protocols and policies to ensure proper guest engagement
Respond appropriately to emergency situations
Operate various rides and detect possible problems with ride operation

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Physical Considerations

Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (up to 8 hour shifts or more)

Who You Are

Able to follow policies and procedures as taught, show attentiveness to work and be safety conscious
Able to learn to operate various rides and detect possible problems with ride operation
Able to read, write and count accurately
Possess basic math and computer skills
Ability to navigate complex customer service situations
Oakland Zoo requires full Covid vaccination (including up-to-date boosters)

Bonus if you

Are able to work weekdays

Required Education

Knowledge, Skills, and Qualities

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

Communication—Communicates respectfully and effectively with stakeholders across identities, both verbally and in writing
Collaboration—Builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility
Dependability—Demonstrates trustworthiness and reliability, including while working with little or no direct supervision
Inclusive Culture—Fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued
Passion—Wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times
Wildlife Aware—Understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife
Sustainability—Oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department

Who We Are

The Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to inspire respect for and stewardship of the natural world, while providing a quality visitor experience. As an accredited member of the Association of Zoos and Aquariums (AZA), The Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.

Oakland Zoo’s Commitment to Diversity, Equity, Inclusion, and Access

We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. The Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.

Equal Opportunity Employment

The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.

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