The foresight of Dr. Joel Parrott has shaped today’s Oakland Zoo. An avid conservationist and naturalist, Dr. Parrott defined the role of Oakland Zoo in supporting local and global environmental education and conservation of animals in the wild.
Over three decades, Dr. Parrott has overseen the growth of the Zoo from 25 to 100 acres, increased the size and quality of animal exhibits, conceived and created the California Trail and established the Wayne and Gladys Valley Children’s Zoo to build opportunities for environmental connection for local children and children from around the world visiting Oakland. Dr. Parrott’s vision for an animal hospital that cares for animals and the environment came to fruition with the Zoo’s new LEED-certified, state-of-the-art veterinary hospital.
Dr. Parrott’s connection to the community and the animals of Oakland Zoo runs deep.His initial position began in 1984. As a consulting veterinarian, Dr. Parrott worked with animals and exhibits directly. His skill with exotic animals and his perception of what the Zoo could be first earned him the role of Staff Veterinarian and Assistant Director, eventually leading to Director and CEO.
He received his BS and DVM degrees from Colorado State University, Fort Collins, Colorado.
Nik Dehejia is responsible for the smooth running of almost every aspect of the Zoo. From raising money and managing it to marketing and education, to safety and rides, Nik’s long, varied experience at the zoo grounds his approaches to leadership and problem solving in the realities of running such an ambitious and diverse organization. This grounding has resulted in the successful completion of a number of high priority Zoo projects, such as the California Trail, a three-stage, multi-million dollar project that includes anew Veterinary Hospital (opened in 2012), a Biodiversity Center (opened in 2013), and the Gondola and California Trail (opened in 2017/2018).
Prior to Oakland Zoo, Nik worked in both the public and non-profit sectors. At the World Resources Institute and World Bank he worked in international public policy, focused on corporate responsibility at Business for Social Responsibility, and worked in a more traditionally commercial role at Levi Strauss & Co.
Nik holds an MBA from U.C. Berkeley and an undergraduate degree from Vassar College. A 23-year resident in the Bay Area and a father of two, Nik lives in Alameda.
Colleen Kinzley directs the Zoo's animal care, wildlife conservation, and research programs. In this role, Colleen has driven a cycle of continuous growth and improvement for animal welfare at the Zoo. This means she also helps a staff of over 50 people responsible for habitats and animal welfare to continuously grow their understanding of what makes a healthy and emotionally-positive environment for all animals. Under her guidance, Oakland Zoo has become known for its spacious habitats and behavior management programs which provide animals with freedom of choice and control over their environment.
In 1990, Colleen came to Oakland Zoo as the manager of the Zoo's elephant program, transitioning it into a protected contact system where keepers only use positive reinforcement with elephants and are always protected by a barrier. During her time at the Zoo, she has overseen the development of the African Savanna and African Village, Children's Zoo, California Trail, expansion of the elephant habitat, as well as construction or remodeling of many other habitats to continually improve animal experience.
While earning her Master's degree from Cal State East Bay, she participated in research both at the Zoo and in Namibia studying elephant communication and social behavior. Colleen’s commitment to vital research relationships deepens the Zoo’s ties to research facilities, animal welfare advocates and leaders in the conservation of animals in the wild.
Randy is responsible for all things Human at the Zoo: Human Resources, Employee Relations, Legal Compliance, and Leadership Development for the Conservation Society of California — Oakland Zoo.
With over 20 years of Human Resources leadership and consulting experience, including several years of nonprofit work, Randy knows what an organization the size of Oakland Zoo can offer when it cares for its employees and the workplace environment. His experience working with organizations as diverse as Teach for America, the Boys & Girls Clubs of San Francisco and ADP Total Source has helped Randy develop a real-world sensibility for addressing the challenges of human resources that rounds out his extensive education. Randy holds the highest HR credentials: Senior Professional in Human Resources (SPHR),Certified Healthcare Reform Specialist (CHRS) and is Hay Compensation .
He currently serves as the Vice-Chair of the Human Resources Committee for the Association of Zoos &Aquariums (AZA) and has three rescue dogs and fosters dogs for local rescue groups.
Erin is responsible for directing all aspects of marketing for the Conservation Society of California — Oakland Zoo. Erin’s team promotes communication about the Zoo’s successes and leadership in animal welfare and conservation, locally and globally.
Through initiatives like increasing attendance, building Corporate / Alliance partnerships to generate additional revenue for animal care programs, and improving the visibility of the Zoo’s conservation leadership, Erin drives the creative work that is the voice of the Zoo.
Previously, Erin served as Senior Manager, Marketing & Communications where she managed the Zoo PR, websites, social media platforms, and various marketing campaigns. Previous to the Zoo, Erin worked in various Marketing/PR positions for Pixar Animation Studios, InVism, Inc., WildAid and Sony Pictures Entertainment. Erin has a bachelor's degree in English Literature from UCLA and also a Multiple Subject Teaching Credential from Saint Mary’s College.
Kristin is responsible for engaging with philanthropists and members to fuel the Conservation Society of California’s mission to lead an informed and inspired community to take action for wildlife locally and globally.
Previously, Kristin was the Associate Director for the Exploratorium's Capital Campaign, raising funds for programmatic initiatives and endowment.
As a Senior Consulting Director and Marketing Director for Olive Grove Consulting, a nonprofit capacity-building firm, Kristin’s work in strategic planning, fundraising and governance helped organizations like the Friends for the Alameda Animal Shelter and Bay Area Open Space Council meet their non-profit missions.
Kristin earned her Masters in Business Administration from the University of San Francisco, and Bachelors degrees in Art History and Anthropology from the University of California, San Diego.
Cashiers, ride attendants and staff, and our Gondola boarding assistants represent the critical members of our Operations team. As the Vice President of Operations, Mark brings the insights of his team on the ground to other Leadership Team members to enhance our guests' experience through operational excellence and shared vision.
With over 35 years in the operations industry, as a Training General Manager and as a District Manager for prestigious brands like Starbucks and Boudin Bread, Mark brings to the Zoo his operations acumen. He has presided over many operations store design planning sessions, writing of training plans as well as customer ease of use and customer flow boards.
Every adventure to Oakland Zoo is an insightfully-choreographed encounter designed by Michelle and her team and executed in collaboration with every department to achieve one goal:to positively connect visitors to the Zoo with nature by offering experiences that will last a lifetime.
A former member of Actor’s Equity with an extensive background in theater and in visitor engagement at such high-profile vacation spots, Michelle works with her team to make every moment in the park magical. This requires not only creativity in design and story, but a clear focus on the value of the individuals who make those ideas a reality. Michelle works to develop professional growth opportunities for her team, from staff to volunteers to docents.
Michelle’s ultimate goal is to utilize her background and her fellow Leadership Team members to cultivate an amazing group of individuals and whose passion and personalities shine for everyone welcomed into the Oakland Zoo family.
Amy Gotliffe has a mission to connect human beings to nature, envisioning a planet where all species live in peaceful co-existence, which makes her a perfect fit for Oakland Zoo.
With certifications in humane education, nature-based leadership, conservation psychology, human-wildlife conflict resolution, nature interpretation and influencing conservation behavior change, Amy’s work at the Zoo focuses on reconnecting people with our sense of belonging to the natural world and better understanding our impact on it.
As Conservation Director at Oakland Zoo, she coordinates events and projects to meet the conservation goals of the Zoo around the world and in the Bay Area. These efforts range from building a Conservation Speaker Series, to leading international conservation expeditions to producing awareness events to coordinating the Zoo's on-site sustainability efforts. Amy drives massive and enthusiastic, inter-departmental efforts to conserve biodiversity around the globe and in our own backyards.
Dr. Alex Herman received her Bachelor of Science from the University of Minnesota (Mpls-St.Paul), her Doctor of Veterinary Medicine from the UC Davis, and graduated from the Veterinary Management Institute at Colorado State University Fort Collins.
Prior to becoming Oakland Zoo’s full-time Vice President of Veterinary Services in September 2019, she spent fifteen years providing medical, surgical, and dental services to the Zoo in a part-time capacity. Her veterinary skills were invaluable to the California Condor Recovery team and all the animals at Oakland Zoo — from Amazon milky tree frogs to giraffes. At the same time, she worked for more than two decades to develop a full-service avian, exotics, wildlife, dog and cat practice in San Francisco.
Her goals in leading Oakland Zoo’s veterinary team are to maintain and constantly expand the most progressive standards of evidence-based veterinary care for all of the animals under the Zoo’s stewardship.
Dr.Herman lives in Berkeley with her husband and son. She cherishes the Oakland Zoo, and is honored to provide the highest level of care for our fascinating and cherished animals here.
Caterina empowers educators and learners of all ages to continually ask questions and deepen their understanding of the world around them. She’s a natural fit to support the Zoo’s mission of creating awareness, fostering a sense of responsibility and preserving wildlife and its habitats through experiential, joyful learning. In her role as Vice President of Education, she works with the Zoo’s dynamic team of talented educators to design and deliver learning opportunities ranging from school classes and assemblies to volunteer training for Docents, Teen Wild Guides and the Creek Restoration Team.
Caterina is a native of Spain and has lived in the Bay Area for over 25 years, graduating from U.C.Berkeley with a B.S. degree in Conservation Biology and a PhD. in Environmental Science, Policy and Management.
Bob Westfall oversees the Public Safety/Security, Maintenance, Grounds, and Janitorial Departments. As a 25-year veteran of the Zoo, he has contributed to many Zoo projects and improvements through his extensive background in Park Safety, Law Enforcement, Loss Prevention, Contract Security, and Operations Management.
Bob’s focus is squarely on maintaining the Zoo's reputation as a safe environment for its guests and their families. To achieve this, Bob works with employees to deepen employee professionalism and service excellence. In his previous roles with Oakland Office of Parks and Recreation, Oakland Police Department and Children’s Fairyland on Lake Merritt, he honed the skills that bring the joy of the Zoo and security for all members of the Oakland community together.