Despite our best planning, sometimes the Zoo needs to close if the weather is bad enough to create unsafe conditions for guests.
If you have reserved tickets for a weekday that the Zoo closes due to weather, you are able to use those tickets any upcoming weekday within 30 days of your reservation. You do not need to take any further action to reschedule your visit; simply bring your original tickets with you on your return date and we will treat them as valid tickets.
If you have reserved tickets for a weekend day that the Zoo closes due to weather, you must email email@example.com to reschedule your reservation within 30 days.
If you have reserved tickets for Glowfari and Glowfari closes due to weather, an email will be sent to all guests who have purchased tickets for that night, with instructions for rescheduling their timed ticket reservation. Additional questions regarding Glowfari rescheduling? Email firstname.lastname@example.org.
We are sorry that Mother Nature intervened on your plans to come visit, but we hope you are able to reschedule to come see us soon!