FAQ

Glowfari tickets roll on sale online 28 days in advance of each visit date at 9:00am each day. Click here for a helpful guide to find out when tickets go on sale for the date you would like to visit.

Glowfari takes place from November 6 to January 31. Glowfari is closed on November 9, 10, 16, 17, 26; December 24 & 25; and January 4, 5, 11, 12, 18, 19, 25, and 26.

No. Oakland Zoo members will receive a 10% discount for Glowfari admission. Remember to use the “Buy Tickets for Members” button above to receive your 10% discount on Glowfari tickets. If a member purchases full-price General Admission tickets, we are not able to accommodate retroactive price adjustments.

Yes. All guests, including members, are required to make a timed ticket reservation for Glowfari.

No. We do not provide discounts on tickets for large groups for this event. If you are planning to attend Glowfari with a large party, please note that 25 is maximum number of tickets per online order. In order to purchase more than 25 tickets, you’ll need to complete multiple online orders.

No. Daytime admission tickets cannot be applied towards or used for Glowfari admission.

No. All daytime guests are cleared from Zoo grounds before Glowfari opens. If you would like to visit the Zoo during the day and stay for Glowfari, you will need to purchase both daytime admissions tickets (or a Zoo membership) and Glowfari tickets.

Ticket entry times are between 4:30pm and 6:30pm. Entrances close at 7:30pm, re-entry allowed until 8:30pm. All guests must exit Glowfari by 9:00pm.

Visit Santa in the Rides Area, Fridays through Sundays, November 6–15. From November 20–December 23, Santa will be in the Rides Area every night. You can visit Santa from 6:00 pm to 9:00 pm (line closes at 8:45 pm). Please note that Santa's hours are subject to change, and he may need to head back to the North Pole if it gets too wet.

Yes. Snacks and beverages (including hot chocolate) are available at The Landing Café, Tuskers Grill, Safari Café, and our snack carts.

Tusker's Grill: 4:30 pm to 8:30pm - Daily

The Landing Café: 4:30 pm to 8:00 pm - Daily

Safari Café: 4:30 pm to 8:00 pm - Weekends & Holidays only

Savanna's Edge: 4:30 pm to 8:30 pm - Daily

Children's Zoo Cart: 4:30 pm to 8:00 pm - Daily

Black Bear Cart: 4:30 pm to 8:00 pm - Daily

Snack Carts: 4:30 pm to 8:30 pm - Weekends & Holidays only

Gift Shop: 4:30 pm to 8:30 pm

*Restaurant/Snack Spots/Gift Shop hours are subject to change.

Yes. The Rides Area will be open from 5:00 pm to 9:00 pm. Please note: The last Rides Area tickets are sold at 8:30 pm. All passengers wishing to ride the train must be in line with tickets by 8:00 pm. All hours and availability are weather permitting and subject to change.

Yes. The Gondola will be open and festively lit, taking you up to California Trail to see more unique lanterns. Please note: The Gondola line will close at 7:45 pm, and the last ride down from California Trail will be at 8:30 pm.

Yes. Re-entry is allowed before 8:30pm with a handstamp.

No. Oakland Zoo animal residents will be in their indoor areas and not visible to Glowfari guests.

No. Each sculpture is a hand-painted work of art that we would like to preserve not only for the entirety of the event, but for years to come.

Glowfari tickets are nonrefundable and nontransferable to another date.

Tickets will only be refunded if Glowfari is closed due to inclement weather or other emergency situations.

If Glowfari is canceled for any reason, we will notify all ticket holders via email and issue full refunds. Closures will also be announced on our website and social media platforms by 3:00pm on the event day.

No. Glowfari tickets are not eligible for an upgrade to a membership.

No. Our Bay to Zoo Tickets program offers deeply discounted admission for regular daytime operating hours and does not include benefits for special events, like Glowfari.

Yes. Music is played throughout the Zoo, so if someone in your party is sensitive to noise, consider bringing noise-cancelling headphones. Some areas of the Zoo including the Main Entrance and Children's Zoo may be triggering for those who are sensitive to light or are prone to seizures.

No. Glowfari has taken the place of Zoolights. The event features larger light displays, longer hours, and more available dates than Zoolights. It is the new way to make new memories and continue your holiday tradition.

Yes, however all Glowfari tickets purchases are visit date/time specific. We do not offer admission ticket gift certificates or vouchers that allow the recipient to make their own reservation or visit without making an advance reservation.
To purchase tickets as a gift:
Find out when the gift recipient would like to visit the Zoo.
Purchase tickets up to 28 days in advance of the desired visit date.
Remember with Plan Ahead Pricing, purchasing further in advance will come with savings!
Share the PDF tickets with the gift recipient.

Yes. A timed ticket reservation is required for Glowfari.

For the best experience, we allow a maximum of 50 participants (children and adults) per class/program.

For the best experience, we allow a maximum of 50 participants (children and adults) per class/program.

Zone fees cover expenses, such as gas and extended driving time. Fees are as follows:

Zone Fee: $0

• Alameda, Albany, Ashland, Berkeley, Castro Valley, Cherryland, Emeryville, Hayward, Mount Eden, Oakland, Piedmont, San Leandro, San Lorenzo

Zone Fee: $35

• Canyon, Dublin, East Richmond Heights, Fairview, El Cerrito, El Sobrante, Kensington, Lafayette, Moraga, Orinda, Pleasanton, Richmond, Rollingwood, San Pablo, Tara Hills, Walnut Creek

Zone Fee: $50

• Alamo, Diablo, Danville, Pleasant Hill, San Ramon, Walden
• At least two (2) programs must be reserved.

Zone Fee: $75

• Bayview-Montalvin, Concord, Fremont, Livermore, Newark, Union City, Sunol
• At least two (2) programs must be reserved.

Our staff are expected to arrive at your location 5-10 minutes prior your first scheduled start time.

If there are unexpected delays, please contact our Operations Coordinator at (510) 632-9525 ext. x219 to check on our ZooMobile staff's location and estimated time of arrival. If you are unable to reach our Operations Coordinator at the provided extension, dial *0 to reach the operator and request them to radio Learning & Engagement.

Most of our ZooMobile programs feature 1-2 ambassador animals, which may include any of the following: reptiles, amphibians and/or invertebrates.

While we do allow two-finger touches on a selection of our ambassador animals, it is never a guarantee. Our staff are trained to recognize signs of stress in our animals and assess their overall comfort, which is the main determining factor in whether or not a group has physical contact. While not touching an ambassador animal may seem disappointing, it is always a wonderful opportunity for us to promote empathy for wildlife and their individual needs. Our staff will always bring bio-facts, just in case, so that participants are able to touch something novel.

Note: For the safety of the students and the animals, we do not allow PreK, Kinders, and 1st graders to touch the animals.

While we do not accept requests for particular animals to visit on your ZooMobile, we do ask that you share any known fears or concerns your participants may have surrounding potential animals.

Yes! However, some of our animals are sensitive to temperature changes, and we request that an optional indoor environment be available, in case outdoor temperatures are not suitable. If your only spaces available are outdoors, or areas where you cannot control the temperature, please let us know as soon as possible.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

ZooMobile programs are educational programs that support the Next Generation Science (NGSS) & Common Core Standards. Our programs are designed to complement and supplement the classes’ science curriculum. ZooMobile programs are not designed to be Animal Meet and Greet experiences.

Please feel free to photograph or videotape our presentation.

For the best experience, we allow a maximum of 50 participants (children and adults) per class/program.

Zone fees cover expenses, such as gas and extended driving time. Fees are as follows:

Zone Fee: $0

• Alameda, Albany, Ashland, Berkeley, Castro Valley, Cherryland, Emeryville, Hayward, Mount Eden, Oakland, Piedmont, San Leandro, San Lorenzo

Zone Fee: $35

• Canyon, Dublin, East Richmond Heights, Fairview, El Cerrito, El Sobrante, Kensington, Lafayette, Moraga, Orinda, Pleasanton, Richmond, Rollingwood, San Pablo, Tara Hills, Walnut Creek

Zone Fee: $50

• Alamo, Diablo, Danville, Pleasant Hill, San Ramon, Walden
• At least two (2) programs must be reserved.

Zone Fee: $75

• Bayview-Montalvin, Concord, Fremont, Livermore, Newark, Union City, Sunol
• At least two (2) programs must be reserved.

Our staff are expected to arrive at your location 5-10 minutes prior your first scheduled start time.

If there are unexpected delays, please contact our Operations Coordinator at (510) 632-9525 ext. x219 to check on our ZooMobile staff's location and estimated time of arrival. If you are unable to reach our Operations Coordinator at the provided extension, dial *0 to reach the operator and request them to radio Learning & Engagement.

Most of our ZooMobile programs feature 1-2 ambassador animals, which may include any of the following: reptiles, amphibians and/or invertebrates.

While we do allow two-finger touches on a selection of our ambassador animals, it is never a guarantee. Our staff are trained to recognize signs of stress in our animals and assess their overall comfort, which is the main determining factor in whether or not a group has physical contact. While not touching an ambassador animal may seem disappointing, it is always a wonderful opportunity for us to promote empathy for wildlife and their individual needs. Our staff will always bring bio-facts, just in case, so that participants are able to touch something novel.

Note: For the safety of the students and the animals, we do not allow PreK, Kinders, and 1st graders to touch the animals.

While we do not accept requests for particular animals to visit on your ZooMobile, we do ask that you share any known fears or concerns your participants may have surrounding potential animals.

Yes! However, some of our animals are sensitive to temperature changes, and we request that an optional indoor environment be available, in case outdoor temperatures are not suitable. If your only spaces available are outdoors, or areas where you cannot control the temperature, please let us know as soon as possible.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

ZooMobile programs are educational programs that support the Next Generation Science (NGSS) & Common Core Standards. Our programs are designed to complement and supplement the classes’ science curriculum. ZooMobile programs are not designed to be Animal Meet and Greet experiences.

Please feel free to photograph or videotape our presentation.

For the best experience, we allow a maximum of 50 participants (children and adults) per class/program.

For the best experience, we allow a maximum of 50 participants (children and adults) per class/program.

Zone fees cover expenses, such as gas and extended driving time. Fees are as follows:

Zone Fee: $0

• Alameda, Albany, Ashland, Berkeley, Castro Valley, Cherryland, Emeryville, Hayward, Mount Eden, Oakland, Piedmont, San Leandro, San Lorenzo

Zone Fee: $35

• Canyon, Dublin, East Richmond Heights, Fairview, El Cerrito, El Sobrante, Kensington, Lafayette, Moraga, Orinda, Pleasanton, Richmond, Rollingwood, San Pablo, Tara Hills, Walnut Creek

Zone Fee: $50

• Alamo, Diablo, Danville, Pleasant Hill, San Ramon, Walden
• At least two (2) programs must be reserved.

Zone Fee: $75

• Bayview-Montalvin, Concord, Fremont, Livermore, Newark, Union City, Sunol
• At least two (2) programs must be reserved.

Our staff are expected to arrive at your location 5-10 minutes prior your first scheduled start time.

If there are unexpected delays, please contact our Operations Coordinator at (510) 632-9525 ext. x219 to check on our ZooMobile staff's location and estimated time of arrival. If you are unable to reach our Operations Coordinator at the provided extension, dial *0 to reach the operator and request them to radio Learning & Engagement.

Most of our ZooMobile programs feature 1-2 ambassador animals, which may include any of the following: reptiles, amphibians and/or invertebrates.

While we do allow two-finger touches on a selection of our ambassador animals, it is never a guarantee. Our staff are trained to recognize signs of stress in our animals and assess their overall comfort, which is the main determining factor in whether or not a group has physical contact. While not touching an ambassador animal may seem disappointing, it is always a wonderful opportunity for us to promote empathy for wildlife and their individual needs. Our staff will always bring bio-facts, just in case, so that participants are able to touch something novel.

Note: For the safety of the students and the animals, we do not allow PreK, Kinders, and 1st graders to touch the animals.

While we do not accept requests for particular animals to visit on your ZooMobile, we do ask that you share any known fears or concerns your participants may have surrounding potential animals.

Yes! However, some of our animals are sensitive to temperature changes, and we request that an optional indoor environment be available, in case outdoor temperatures are not suitable. If your only spaces available are outdoors, or areas where you cannot control the temperature, please let us know as soon as possible.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

ZooMobile programs are educational programs that support the Next Generation Science (NGSS) & Common Core Standards. Our programs are designed to complement and supplement the classes’ science curriculum. ZooMobile programs are not designed to be Animal Meet and Greet experiences.

Please feel free to photograph or videotape our presentation.

San Francisco Animal Care & Control
1200 15th Street, San Francisco, CA 94103
Phone: (415) 554-9400

Marin Humane Novato Branch
171 Bel Marin Keys Blvd., Novato 94949
Phone: (415) 883-4621

Martinez Animal Services
4800 Imhoff Place, Martinez, CA 94553
Phone: (925) 608-8400

Oakland Animal Services
1101 29th Avenue, Oakland, CA 94601
Phone: (510) 535-5602 

East County Animal Shelter
4595 Gleason Drive, Dublin, CA 94568
Phone: (925) 803-7040 

Alameda Animal Shelter
1590 Fortmann Way, Alameda, CA 94501
Phone: (510) 337-8565

Wildcare, San Rafael
76 Albert Park Ln., San Rafael, CA 94901 
Wildlife hotline: (415) 456-7283
Wildlife emergencies after 5:00pm: (415) 300-6359
Takes all wildlife, all ages 
Center hours: 9am-5pm

Bird Rescue Center of Sonoma County
3430 Chanate Road, Santa Rosa CA 95404 
Phone: (707) 523-2473
Takes all Native Wild Birds 
Center hours 9am-5pm 7 days/week

International Bird Rescue
4369 Cordelia Road, Fairfield, California 94534 
Phone: (707) 456-4528 and leave a message
Takes aquatic birds 
Center hours 8am-5pm
Wildlife emergencies after 5:00pm: 415-456-7283

Wildlife Center of Silicon Valley
3027 Penitencia Creek Road, San Jose, CA 95132
Phone: (408) 929-9453 (929-WILD)
Takes Native California Wildlife 
Center Hours 9am-5pm, 7days/week

Peninsula Humane Society & SPCA
1450 Rollins Rd., Burlingame, CA 94010
Phone: (650) 340-7022
One of the few humane societies/SPCAs with a native wildlife care center
Center hours 11am-6p., 7days/week

Yggdrasil Urban Wildlife Rescue, San Francisco
Phone: (510) 421-9897
Only takes infant mammals
Drop off locations vary, please call ahead.

The most common problem encountered is turtles on the road. If a turtle is attempting to cross a busy road or path, help them out by simply moving them off the road in the direction in which they were heading. Turtles are often hit by cars while crossing roads and it can be difficult to tell if a turtle is gravely injured, or dead (even for experts). However, even dead female turtles may have eggs inside them which can be saved. It's best to take any injured turtle to a wildlife rehabilitation center.

Turtles and tortoises are often injured by curious pet dogs. Small chips in a turtle or tortoise shell will heal on their own, but if a puncture is deep or close to the spine, take them to a wildlife rehabilitation center.

If You Must Transport the Turtle/Tortoise to a Wildlife Hospital:
Wear latex gloves or make sure you wash your hands very well after handling the animal.
Never transport a turtle in water, instead line a box or pet carrier with a damp towel.
Gently pick up the turtle by supporting the lower shell and keeping fingers away from the turtle’s head. Most turtles and tortoises will retreat into their shells, but a scared or injured turtle may try to bite.
Cover the container with a towel or sheet to keep the area cool, dark and quiet.
Keep away from pets
DO NOT let the animal out of the carrier.
DO NOT give the animal food or water.
DO NOT pet or handle the animal.
Keep small children and pets away from the animal.
Get to a wildlife rehabilitation center as soon as possible.

Lindsay Wildlife Museum, Walnut Creek
1931 First Avenue, Walnut Creek, CA 94597 
Phone: (925) 935-1978
Wildlife native to California only, will not take pigeons or skunks
Hospital hours: September–March: 9 a.m.–5 p.m., April–August: 9 a.m.–7 p.m.

Ohlone Humane Society, Fremont
37175 Hickory Street, Newark, CA 94560
Phone: (510) 797-9449 
Wildlife native to California 
Open April–September only

Sulphur Creek Nature Center, Hayward
1801 D Street, Hayward, CA 94541 
(510) 881-6747
Wildlife native to California only
Hospital hours: 10am-4:30pm

Amphibians like frogs and salamanders can be injured in the same ways that reptiles can be injured.
Avoid touching amphibians with bare hands, their skin is sensitive and delicate and can be hurt by sunscreen and antibacterial gels that might be on our hands.
Their skin is sensitive to drying out, so transport them in a container with a moistened towel at the bottom and a lid that closes with air holes.
If you can’t transport them immediately or if the clinic isn’t open, keep them in a warm, quiet place in a covered container.
It is not necessary to try to feed the injured frog, toad or salamander.
It is best to let the professionals help this injured animal and to not to try to treat it on your own.

Snakes and lizards can be injured by cars, or attacked by pets. Injured snakes will have an obvious wound or may be unable to move part of their bodies (for example, the front half may move, but the rear appears limp).

Try to gently scoop the snake or lizard into a container with a tight-fitting lid. Be sure to poke air holes in the container.
Another option is to scoop the animal into a pillow case and knot the open end.
Although most snakes rarely bite, it may try to do so if the snake is scared and injured. Rather than picking the snake up with your hand, try gently sliding the snake into the container or pillowcase using a stick or other object.
It is not necessary to try to feed the snake or lizard or offer water, and it is best not to try to treat any injury you might observe.

If you find a snake or lizard trapped in bird netting or sticky traps, do not attempt to remove them yourself. Place the animal in a secure container, trap and all, and get them to a rehabilitation center as soon as possible.

It is very common to see aquatic birds on the ground, so signs of illness or injury may look different from other birds. Most birds are able to heal and adapt to minor injuries, but water birds are particularly susceptible to certain types of injuries such as becoming trapped in fishing lines or netting, or injuries from fishing hooks. Fishing hook and line injuries are most common in crowded piers. To avoid hooking a bird, try to spread out away from other anglers. If you are on a boat, move away from other boats. 

If you see a potentially injured bird that you are unsure of, slowly approach. If you are able to get within about 10 feet without it flying away, it probably needs help. If the bird is a duck or goose that is regularly fed by humans in a park, the approach distance technique is not applicable. In this case, notify the authorities within the park.

I Found an Injured Water Bird 

Place a large sheet or towel over the bird and gently place it in a secure container such as a pet carrier or cardboard box with a lid. Cover the container with a towel or sheet to keep the area warm, dark and quiet.
Keep away from pets
DO NOT let the bird out of the carrier.
DO NOT give the bird food or water.
DO NOT pet or handle the bird.
Keep small children and pets away from the bird.

I Hooked a Water Bird! What Do I Do?

From time to time, anglers will accidentally hook a pelican or other water bird, don’t panic.
DO NOT cut the line and release the bird. 
If possible get someone to help you, wear sunglasses to protect your eyes and gloves to protect your hands 
Gently, slowly, and evenly reel in the bird. 
Grasp the bird firmly, fold the wings in and cover the birds head with a towel or jacket. 
Hold the beak or bill firmly and slightly open to allow the bird to breathe 
Always remove the hook by cutting the barb.
Push the barb slowly forward and cut it with wire cutters.
Back the rest of the hook back out. 
Before releasing the bird, check it over for fishing line or other hooks and remove anything that could cause further injury. 
If the bird has swallowed the hook or any fishing line it should be taken to a rehabilitation center. See International Bird Rescue.
If the bird is otherwise uninjured, release it by pointing its head away from you and towards the water and step away quickly.

Like other birds, it is very common for young raptor fledglings to be on the ground. Many can hop from perch to perch or climb back up to their nests. Often the parents will feed and care for the fledgling while it is on the ground. Keep dogs and cats away from the fledgling, and observe from a distance. If the parents continue to visit the baby, it is best to leave it alone.If the parents do not return within several hours or if the bird appears injured, call a wildlife rehabilitatorfor advice.

If you find an injured raptor or vulture, you may need to transport it to a wildlife rehabilitator. Raptors and owls have very sharp, very strong talons. Wear heavy leather gloves. Place a sheet or towel over the bird and gently place it in a secure container for transport. Keep the container warm, dark and quiet. Do not offer the bird any food or water. Get the bird to a rehabilitation center as soon as possible.

I Found a Baby Raptor

Nestling and fledgling raptors often are able to hop or climb back into their nests and parents will continue to care for them while they are on the ground. 
If the bird appears healthy and uninjured, it is best to observe from a distance and allow the parents to care of it. 
Keep pets and small children away from the bird.
If the baby bird appears injured or the area is not safe, call a wildlife rehabilitation center for advice.

I Found an Injured Raptor

Wear leather gloves, even baby raptors have very sharp talons 
Place a large sheet or towel over the bird and gently place it in a secure container such as a pet carrier or cardboard box with a lid.
Cover the container with a towel or sheet to keep the area warm, dark and quiet.
Keep away from pets
DO NOT let the bird out of the carrier.
DO NOT give the bird food or water.
DO NOT pet or handle the bird.
Keep small children and pets away from the bird.
Get the bird to a wildlife rehabilitation center as soon as possible.

Songbird is a broad classification of perching birds and the most common type of bird found in inland locations around the Bay Area. They include jays, mockingbirds, sparrows, finches, robins, and blackbirds, just to name a few. Here is what to do if you find a bird that might need help.

Domestic cats pose a significant threat to songbirds, often causing severe stress and injury. It is estimated that 2.4 billion birds are killed by outdoor cats each year in the U.S. alone. To prevent such incidents:

Keep cats indoors to keep wildlife safe from their natural hunting skills
Give your cats an enclosed outdoor space by building a catio. Catio Spaces has free designs.
Birds frequently collide with windows due to reflections that appear as open spaces, leading to serious injuries. Birds who have flown into windows may receive severe injuries to their eyes or brain and can suffer from broken bones. To prevent such incidents:​
Use decals, paint, or tape on the exterior of windows to break up reflections and make glass visible to birds.​
Install external screens or netting to deter birds from approaching windows.​
Modify feeder and bird bath placement at least 30 feet away from windows to reduce collision risks

By following these guidelines, you can help protect birds in your area and support their well-being.

What Do I Do if I Find an Injured Bird?

Observe from a distance. If other birds are visiting it, it's a fledgling and it's best to leave it undisturbed.

If the bird needs help, place the bird in a secure, covered container, such as a shoebox with holes, or animal carrier, and keep it warm, quiet, and dark.
Keep children and pets away from the bird.
DO NOT pet or handle the bird more than necessary.
Do NOT offer food or water, as a full stomach can lead to complications with medical treatments.
Get the bird to a wildlife rehabilitator as soon as possible. 

What Do I Do if I Find a Baby Songbird?

Is the bird a nestling or a fledgling?

Fledglings—young birds with developing feathers—often end up on the ground near their nests as they learn to fly. During this phase, parents continue to feed and care for them. They do not need your help. 

Nestlings will have only fluffy down, without flight feathers (long feathers on the wings and tail). Nestlings need help! 

If you find a nestling bird on the ground:

‍Keep the bird safe: Prevent pets and children from approaching the bird.
Observe and wait: Watch from a distance for a few hours to see if the parents return to care for the bird.​ If it is within sight/sound range of the original location, the parents should be able to find it and will continue to care for it.
Locate and return to the nest: Find the nest and place the hatchling inside, ensuring it matches the other chicks.​ Hang or place it in a tree as close to the original location as possible.
Don't worry about scent: Human scent won't cause parents to reject their young.
Create a makeshift nest if needed: If the original nest can't be found, fashion a temporary one using a container lined with a natural substrate like grass and place it near the original location.

What to do if I find an injured marine mammal:

Marine mammals include seals, sea lions, sea otters, and dolphins.
DO NOT touch, feed, or pick up the animal. These animals are easily stressed and can bite.
DO NOT take selfies with the animal
Call the Marine Mammal Center: 415-289-7325

Fawns

What to do if you find a baby deer left alone: The mother is most likely out feeding and will be gone for several hours. If you want you can keep back from a far distance (500 feet or more) and watch for the mother to return. 

If you must bring the fawn to a wildlife hospital: 
‍‍Keep as quiet as you can and touch the fawn as little as possible. Fawns are terrified of people.
DO NOT offer them food or water.
AVOID skin contact with deer. They eat poison oak which leaves poison oak oil on their bodies.
They also may have ticks.
Be careful because deer have sharp hooves and cancause an injury when they kick.

Adults

What to do if I find an injured adult deer?

Adult deer cannot be treated. They cannot handle the stress. Most injuries can heal on their own. It is best to leave them alone and stay as far away as possible. If you see that the deer has a broken bone you can call animal control.

What to do if you find an injured adult fox or coyote:

DO NOT handle or feed the animal.
Call animal control to pick it up.

What to do if you find an injured baby fox or coyote: 

Call a wildlife rehabilitation center.
If you must transport the animal to a nearby hospital, make sure to wear gloves.
Place the animal into a secure container such as a pet carrier.
DO NOT give it any food or water or touch it with your bare hands.
DO NOT take selfies.

What to do if you find an injured bat: 

If a bat is on the ground it is injured or sick.
DO NOT touch sick or injured bats.
Call a wildlife rehabilitation center or call your local animal control center.
If you must bring the bat to a wildlife rehabilitation center: 
DO NOT touch the bat with your bare hands
Cover the bat with a jar or a can and gently slide a piece of cardboard under the bat. 
Place a secure lid on the container.

Baby Squirrel:

There are 2 species of squirrels in the Bay Area, fox squirrels who nest in trees and ground squirrels who nest underground. In either case, a baby squirrel who is alone on the ground probably needs help. First, search for the nest. Look for more babies by carefully walking a few feet around the area and listening for high pitched cries. If possible, place the baby back into the nest, back away and observe from a distance to see if the mother returns.

If are unable to locate the nest, bring the infant to a wildlife rehabilitation center. 
If you have a nest of squirrels in your attic or trees that contain babies, you must wait until the babies have left the nest before boarding up the space or trimming the tree. It is illegal to disturb nesting squirrels. If a nest of squirrels is accidentally dislodged, bring the entire nest to a wildlife rehabilitation center.

Adult Squirrel:

If an adult squirrel is missing large patches of hair, but its behavior is normal, it is probably suffering from sarcoptic mange. Most healthy adult squirrels can fight off this infection naturally so it is best to watch the squirrel for a few weeks. If you are unsure, call a wildlife rehabilitation center for advice before intervening.

Adult squirrels can be injured by attacks from dogs and cats, or from being hit by cars. If you find an injured squirrel bring it to a wildlife rehabilitation center.

Baby moles or gophers are hairless and blind. They should not be found outside of the underground nest. If you cannot locate the tunnel, take it to a wildlife rehabilitation center.

Adult gophers and moles can be injured easily by lawn mowers and weed whackers. Bring injured adults to a wildlife rehabilitation center.

Do not handle raccoons. Call a wildlife rehabilitation center near you.

Opossums are famous for playing dead, and can lay motionless for up to an hour. This is a natural defense mechanism and completely normal. Do not disturb an opossum who suddenly appears to be dead after being startled. Keep pets away from the opossum and leave it alone and check back after 1-2 hours.

Call a wildlife rehabilitation center near you.

What to do if I find an injured marine mammal:

Marine mammals include seals, sea lions, sea otters, and dolphins.
DO NOT touch, feed, or pick up the animal. These animals are easily stressed and can bite.
DO NOT take selfies with the animal
Call the Marine Mammal Center: 415-289-7325

Fawns

What to do if you find a baby deer left alone: The mother is most likely out feeding and will be gone for several hours. If you want you can keep back from a far distance (500 feet or more) and watch for the mother to return. 

If you must bring the fawn to a wildlife hospital: 
‍‍Keep as quiet as you can and touch the fawn as little as possible. Fawns are terrified of people.
DO NOT offer them food or water.
AVOID skin contact with deer. They eat poison oak which leaves poison oak oil on their bodies.
They also may have ticks.
Be careful because deer have sharp hooves and cancause an injury when they kick.

Adults

What to do if I find an injured adult deer?

Adult deer cannot be treated. They cannot handle the stress. Most injuries can heal on their own. It is best to leave them alone and stay as far away as possible. If you see that the deer has a broken bone you can call animal control.

What to do if you find an injured adult fox or coyote:

DO NOT handle or feed the animal.
Call animal control to pick it up.

What to do if you find an injured baby fox or coyote: 

Call a wildlife rehabilitation center.
If you must transport the animal to a nearby hospital, make sure to wear gloves.
Place the animal into a secure container such as a pet carrier.
DO NOT give it any food or water or touch it with your bare hands.
DO NOT take selfies.

What to do if you find an injured bat: 

If a bat is on the ground it is injured or sick.
DO NOT touch sick or injured bats.
Call a wildlife rehabilitation center or call your local animal control center.
If you must bring the bat to a wildlife rehabilitation center: 
DO NOT touch the bat with your bare hands
Cover the bat with a jar or a can and gently slide a piece of cardboard under the bat. 
Place a secure lid on the container.

Baby Squirrel:

There are 2 species of squirrels in the Bay Area, fox squirrels who nest in trees and ground squirrels who nest underground. In either case, a baby squirrel who is alone on the ground probably needs help. First, search for the nest. Look for more babies by carefully walking a few feet around the area and listening for high pitched cries. If possible, place the baby back into the nest, back away and observe from a distance to see if the mother returns.

If are unable to locate the nest, bring the infant to a wildlife rehabilitation center. 
If you have a nest of squirrels in your attic or trees that contain babies, you must wait until the babies have left the nest before boarding up the space or trimming the tree. It is illegal to disturb nesting squirrels. If a nest of squirrels is accidentally dislodged, bring the entire nest to a wildlife rehabilitation center.

Adult Squirrel:

If an adult squirrel is missing large patches of hair, but its behavior is normal, it is probably suffering from sarcoptic mange. Most healthy adult squirrels can fight off this infection naturally so it is best to watch the squirrel for a few weeks. If you are unsure, call a wildlife rehabilitation center for advice before intervening.

Adult squirrels can be injured by attacks from dogs and cats, or from being hit by cars. If you find an injured squirrel bring it to a wildlife rehabilitation center.

Baby moles or gophers are hairless and blind. They should not be found outside of the underground nest. If you cannot locate the tunnel, take it to a wildlife rehabilitation center.

Adult gophers and moles can be injured easily by lawn mowers and weed whackers. Bring injured adults to a wildlife rehabilitation center.

Do not handle raccoons. Call a wildlife rehabilitation center near you.

Opossums are famous for playing dead, and can lay motionless for up to an hour. This is a natural defense mechanism and completely normal. Do not disturb an opossum who suddenly appears to be dead after being startled. Keep pets away from the opossum and leave it alone and check back after 1-2 hours.

Call a wildlife rehabilitation center near you.

It is very common to see aquatic birds on the ground, so signs of illness or injury may look different from other birds. Most birds are able to heal and adapt to minor injuries, but water birds are particularly susceptible to certain types of injuries such as becoming trapped in fishing lines or netting, or injuries from fishing hooks. Fishing hook and line injuries are most common in crowded piers. To avoid hooking a bird, try to spread out away from other anglers. If you are on a boat, move away from other boats. 

If you see a potentially injured bird that you are unsure of, slowly approach. If you are able to get within about 10 feet without it flying away, it probably needs help. If the bird is a duck or goose that is regularly fed by humans in a park, the approach distance technique is not applicable. In this case, notify the authorities within the park.

I Found an Injured Water Bird 

Place a large sheet or towel over the bird and gently place it in a secure container such as a pet carrier or cardboard box with a lid. Cover the container with a towel or sheet to keep the area warm, dark and quiet.
Keep away from pets
DO NOT let the bird out of the carrier.
DO NOT give the bird food or water.
DO NOT pet or handle the bird.
Keep small children and pets away from the bird.

I Hooked a Water Bird! What Do I Do?

From time to time, anglers will accidentally hook a pelican or other water bird, don’t panic.
DO NOT cut the line and release the bird. 
If possible get someone to help you, wear sunglasses to protect your eyes and gloves to protect your hands 
Gently, slowly, and evenly reel in the bird. 
Grasp the bird firmly, fold the wings in and cover the birds head with a towel or jacket. 
Hold the beak or bill firmly and slightly open to allow the bird to breathe 
Always remove the hook by cutting the barb.
Push the barb slowly forward and cut it with wire cutters.
Back the rest of the hook back out. 
Before releasing the bird, check it over for fishing line or other hooks and remove anything that could cause further injury. 
If the bird has swallowed the hook or any fishing line it should be taken to a rehabilitation center. See International Bird Rescue.
If the bird is otherwise uninjured, release it by pointing its head away from you and towards the water and step away quickly.

Like other birds, it is very common for young raptor fledglings to be on the ground. Many can hop from perch to perch or climb back up to their nests. Often the parents will feed and care for the fledgling while it is on the ground. Keep dogs and cats away from the fledgling, and observe from a distance. If the parents continue to visit the baby, it is best to leave it alone.If the parents do not return within several hours or if the bird appears injured, call a wildlife rehabilitatorfor advice.

If you find an injured raptor or vulture, you may need to transport it to a wildlife rehabilitator. Raptors and owls have very sharp, very strong talons. Wear heavy leather gloves. Place a sheet or towel over the bird and gently place it in a secure container for transport. Keep the container warm, dark and quiet. Do not offer the bird any food or water. Get the bird to a rehabilitation center as soon as possible.

I Found a Baby Raptor

Nestling and fledgling raptors often are able to hop or climb back into their nests and parents will continue to care for them while they are on the ground. 
If the bird appears healthy and uninjured, it is best to observe from a distance and allow the parents to care of it. 
Keep pets and small children away from the bird.
If the baby bird appears injured or the area is not safe, call a wildlife rehabilitation center for advice.

I Found an Injured Raptor

Wear leather gloves, even baby raptors have very sharp talons 
Place a large sheet or towel over the bird and gently place it in a secure container such as a pet carrier or cardboard box with a lid.
Cover the container with a towel or sheet to keep the area warm, dark and quiet.
Keep away from pets
DO NOT let the bird out of the carrier.
DO NOT give the bird food or water.
DO NOT pet or handle the bird.
Keep small children and pets away from the bird.
Get the bird to a wildlife rehabilitation center as soon as possible.

Songbird is a broad classification of perching birds and the most common type of bird found in inland locations around the Bay Area. They include jays, mockingbirds, sparrows, finches, robins, and blackbirds, just to name a few. Here is what to do if you find a bird that might need help.

Domestic cats pose a significant threat to songbirds, often causing severe stress and injury. It is estimated that 2.4 billion birds are killed by outdoor cats each year in the U.S. alone. To prevent such incidents:

Keep cats indoors to keep wildlife safe from their natural hunting skills
Give your cats an enclosed outdoor space by building a catio. Catio Spaces has free designs.
Birds frequently collide with windows due to reflections that appear as open spaces, leading to serious injuries. Birds who have flown into windows may receive severe injuries to their eyes or brain and can suffer from broken bones. To prevent such incidents:​
Use decals, paint, or tape on the exterior of windows to break up reflections and make glass visible to birds.​
Install external screens or netting to deter birds from approaching windows.​
Modify feeder and bird bath placement at least 30 feet away from windows to reduce collision risks

By following these guidelines, you can help protect birds in your area and support their well-being.

What Do I Do if I Find an Injured Bird?

Observe from a distance. If other birds are visiting it, it's a fledgling and it's best to leave it undisturbed.

If the bird needs help, place the bird in a secure, covered container, such as a shoebox with holes, or animal carrier, and keep it warm, quiet, and dark.
Keep children and pets away from the bird.
DO NOT pet or handle the bird more than necessary.
Do NOT offer food or water, as a full stomach can lead to complications with medical treatments.
Get the bird to a wildlife rehabilitator as soon as possible. 

What Do I Do if I Find a Baby Songbird?

Is the bird a nestling or a fledgling?

Fledglings—young birds with developing feathers—often end up on the ground near their nests as they learn to fly. During this phase, parents continue to feed and care for them. They do not need your help. 

Nestlings will have only fluffy down, without flight feathers (long feathers on the wings and tail). Nestlings need help! 

If you find a nestling bird on the ground:

‍Keep the bird safe: Prevent pets and children from approaching the bird.
Observe and wait: Watch from a distance for a few hours to see if the parents return to care for the bird.​ If it is within sight/sound range of the original location, the parents should be able to find it and will continue to care for it.
Locate and return to the nest: Find the nest and place the hatchling inside, ensuring it matches the other chicks.​ Hang or place it in a tree as close to the original location as possible.
Don't worry about scent: Human scent won't cause parents to reject their young.
Create a makeshift nest if needed: If the original nest can't be found, fashion a temporary one using a container lined with a natural substrate like grass and place it near the original location.

The most common problem encountered is turtles on the road. If a turtle is attempting to cross a busy road or path, help them out by simply moving them off the road in the direction in which they were heading. Turtles are often hit by cars while crossing roads and it can be difficult to tell if a turtle is gravely injured, or dead (even for experts). However, even dead female turtles may have eggs inside them which can be saved. It's best to take any injured turtle to a wildlife rehabilitation center.

Turtles and tortoises are often injured by curious pet dogs. Small chips in a turtle or tortoise shell will heal on their own, but if a puncture is deep or close to the spine, take them to a wildlife rehabilitation center.

If You Must Transport the Turtle/Tortoise to a Wildlife Hospital:
Wear latex gloves or make sure you wash your hands very well after handling the animal.
Never transport a turtle in water, instead line a box or pet carrier with a damp towel.
Gently pick up the turtle by supporting the lower shell and keeping fingers away from the turtle’s head. Most turtles and tortoises will retreat into their shells, but a scared or injured turtle may try to bite.
Cover the container with a towel or sheet to keep the area cool, dark and quiet.
Keep away from pets
DO NOT let the animal out of the carrier.
DO NOT give the animal food or water.
DO NOT pet or handle the animal.
Keep small children and pets away from the animal.
Get to a wildlife rehabilitation center as soon as possible.

Amphibians like frogs and salamanders can be injured in the same ways that reptiles can be injured.
Avoid touching amphibians with bare hands, their skin is sensitive and delicate and can be hurt by sunscreen and antibacterial gels that might be on our hands.
Their skin is sensitive to drying out, so transport them in a container with a moistened towel at the bottom and a lid that closes with air holes.
If you can’t transport them immediately or if the clinic isn’t open, keep them in a warm, quiet place in a covered container.
It is not necessary to try to feed the injured frog, toad or salamander.
It is best to let the professionals help this injured animal and to not to try to treat it on your own.

Snakes and lizards can be injured by cars, or attacked by pets. Injured snakes will have an obvious wound or may be unable to move part of their bodies (for example, the front half may move, but the rear appears limp).

Try to gently scoop the snake or lizard into a container with a tight-fitting lid. Be sure to poke air holes in the container.
Another option is to scoop the animal into a pillow case and knot the open end.
Although most snakes rarely bite, it may try to do so if the snake is scared and injured. Rather than picking the snake up with your hand, try gently sliding the snake into the container or pillowcase using a stick or other object.
It is not necessary to try to feed the snake or lizard or offer water, and it is best not to try to treat any injury you might observe.

If you find a snake or lizard trapped in bird netting or sticky traps, do not attempt to remove them yourself. Place the animal in a secure container, trap and all, and get them to a rehabilitation center as soon as possible.

Wildcare, San Rafael
76 Albert Park Ln., San Rafael, CA 94901 
Wildlife hotline: (415) 456-7283
Wildlife emergencies after 5:00pm: (415) 300-6359
Takes all wildlife, all ages 
Center hours: 9am-5pm

Bird Rescue Center of Sonoma County
3430 Chanate Road, Santa Rosa CA 95404 
Phone: (707) 523-2473
Takes all Native Wild Birds 
Center hours 9am-5pm 7 days/week

International Bird Rescue
4369 Cordelia Road, Fairfield, California 94534 
Phone: (707) 456-4528 and leave a message
Takes aquatic birds 
Center hours 8am-5pm
Wildlife emergencies after 5:00pm: 415-456-7283

Wildlife Center of Silicon Valley
3027 Penitencia Creek Road, San Jose, CA 95132
Phone: (408) 929-9453 (929-WILD)
Takes Native California Wildlife 
Center Hours 9am-5pm, 7days/week

Peninsula Humane Society & SPCA
1450 Rollins Rd., Burlingame, CA 94010
Phone: (650) 340-7022
One of the few humane societies/SPCAs with a native wildlife care center
Center hours 11am-6p., 7days/week

Yggdrasil Urban Wildlife Rescue, San Francisco
Phone: (510) 421-9897
Only takes infant mammals
Drop off locations vary, please call ahead.

Lindsay Wildlife Museum, Walnut Creek
1931 First Avenue, Walnut Creek, CA 94597 
Phone: (925) 935-1978
Wildlife native to California only, will not take pigeons or skunks
Hospital hours: September–March: 9 a.m.–5 p.m., April–August: 9 a.m.–7 p.m.

Ohlone Humane Society, Fremont
37175 Hickory Street, Newark, CA 94560
Phone: (510) 797-9449 
Wildlife native to California 
Open April–September only

Sulphur Creek Nature Center, Hayward
1801 D Street, Hayward, CA 94541 
(510) 881-6747
Wildlife native to California only
Hospital hours: 10am-4:30pm

San Francisco Animal Care & Control
1200 15th Street, San Francisco, CA 94103
Phone: (415) 554-9400

Marin Humane Novato Branch
171 Bel Marin Keys Blvd., Novato 94949
Phone: (415) 883-4621

Martinez Animal Services
4800 Imhoff Place, Martinez, CA 94553
Phone: (925) 608-8400

Oakland Animal Services
1101 29th Avenue, Oakland, CA 94601
Phone: (510) 535-5602 

East County Animal Shelter
4595 Gleason Drive, Dublin, CA 94568
Phone: (925) 803-7040 

Alameda Animal Shelter
1590 Fortmann Way, Alameda, CA 94501
Phone: (510) 337-8565

If you want to share your membership card with a guest, you can do so directly from the digital card installed on your mobile device. You can also take a screenshot of your digital card including the QR code and send it to your guest via text message. They can then show the picture to the cashier for entry. We kindly recommend that Friends of the Wild members keep track of who is using their membership and when, since free daytime admission is limited to just four adults and four children per day. More helpful tips on digital membership cards including how to share them can be found here.

As a Friends of the Wild donor, with your permission your guests may visit the Zoo in your absence without needing to show ID. Please ensure that your guests always bring proof of current Friends of the Wild membership, such as your membership card, a donation confirmation or Friends of the Wild welcome email. This will allow the entrance staff to verify your membership status and record your guests’ admission accurately. For all other questions about Friends of the Wild level memberships, please email impact@oaklandzoo.org, or call (510) 746-7158.

Friends of the Wild membership cards are sent digitally and should be received by email from Oakland Zoo within 10 days of gift receipt. For online donations, you will receive a confirmation email at the time of your gift. This will show that you have donated at the Friends of the Wild level and are therefore entitled to use the benefits immediately. When a donation confirmation or digital card email has not been received, we recommend checking spam, junk, or promotions folders, as they sometimes get sent there.

Annual donations totaling $1,000 or more allow you to enjoy exclusive Friends of the Wild benefits, such as free transferable daytime admission for any four adults and four children. Giving online is easy and secure. If renewing, our team will link your donation to your existing donor record and renew the Friends of the Wild membership at the level corresponding to your gift. More information, including other ways to give, can be found here.

No, docent-led tours are not available on weekends, holidays, or during special events.

At this time, the tour covers only the lower part of the Zoo. California Trail is not included; however, you may explore it on your own, when the tour concludes.

When you arrive at the Zoo, please proceed towards the Lower Entrance where your docent will greet you, check you in, provide an overview of the adventure ahead, and begin your tour. DO NOT drive up the hill to the Main Entrance.

Payment of tour fees must be received at least 14-days prior to the reservation date. We can accept check or credit card payment. Zoo admission and parking must be purchased through the website at https://www.oaklandzoo.org/tickets, once the date of the tour has been confirmed.

Unfortunately, we cannot accommodate requests for Docent Tours less than 2 weeks ahead.

On the day of your tour, you may pay for any additional students or adults (to the tour maximums) at the Lower Entrance ticket booth. We can only accept credit card payments.

Zoo Membership does not include the Docent Tour fee, as this program is separate from regular Zoo admission. However, Zoo Members do not have to pay for admission into the zoo if they are part of the paid tour. They may enter the Zoo through the Lower Entrance and check-in with the group.

Docent tours will take place rain or shine. Please make sure everyone is dressed appropriately. Tours will be rescheduled when the zoo is closed during inclement weather conditions for the safety of guests and exhibited animals.

Once you register and pay your tour fee, we cannot refund your payment if you cancel; however, if the zoo closes on the day of your scheduled tour—due to inclement weather—your tour fee will be refunded.

Docent tours are private tours. We do not combine multiple groups together.

Yes, we have a safe location to store a wheelchair and/or walker while you are engaging in the cart tour. Please indicate on the request form how many wheelchairs/walkers need storage.

The tour will be of the Lower Zoo only. We do not currently offer tours of the California Trail. You are welcome to visit the California Trail on your own after the tour has concluded.

At Oakland Zoo we practice "protected contact" — that means that in most instances, there is a barrier between the animal and the human. This is for the animal's protection and the human's protection. The only animals that guests have the opportunity to touch at Oakland Zoo are the goats and sheep in the Petting Yard. The Petting Yard is located in the Wayne and Gladys Valley Children's Zoo.

You may be able to meet a veterinarian, or more often, you may have the opportunity to meet another member of the hospital team, however this is not guaranteed as the care of our animals is top priority.

If you will be accompanied by a service dog, please email lcraig@oaklandzoo.org to book a tour.

Services dogs are permitted in certain locations within the Hospital. For the safety of our animals and in accordance with the American’s with Disabilities Act and the health standards governed by the Veterinary Medical Board, USDA and CDFW, all service dogs visiting the Hospital must be under the control of their handler on a 6 ft. or shorter leash, remain quiet, and have no appreciable signs of illness (coughing, sneezing, vomiting or diarrhea) within 24 hours. 

Service dogs are not permitted to share any spaces with Zoo patients and as such will be limited to the lobby and hallways, with all treatment areas and the Ward excluded.  If at any time the service dog barks, vocalizes or is not under the aforementioned control, the service dog and its handler will be required to end their tour and asked to leave the hospital.

You are welcome to take photographs of the outside of the Veterinary Hospital. Photographs are not permitted inside the hospital.

Parking and Zoo Admission are paid for separately.  They are not included in the tour fee.

We can accommodate up to 20 participants. Children age 5-17 must be accompanied by an adult chaperone, with these adult-to-student ratios: 

TK-K: 1/6

grades 1-8: 1/8 

Grades 9-12: 1/10

The tours can accommodate up to 20 participants.

Food and drink are not allowed inside the hospital.

Please dress for the weather and wear closed-toe shoes, such as sneakers.

We cannot guarantee that you will see animals or procedures in the Veterinary Hospital as the needs of our animals change on a daily basis. The staff/Docents that lead Veterinary Hospital tours do not know which animals are at the Veterinary Hospital on any given day. We do show guests short video snippets of zoo animals undergoing medical exams or procedures.

You will not get to see animals in quarantine as they are housed in a special area of the Veterinary Hospital so that they will not be exposed to any airborne germs. This is both for the animal's protection and the human's protection. You will see a video featuring many of the animals that have been treated at the hospital as part of your tour.

Payment of tour fees must be received at least 14-days prior to the reservation date. We can accept check or credit card payment. Zoo admission and parking must be purchased through the website at https://www.oaklandzoo.org/tickets, once the date of the tour has been confirmed.

No, docent-led tours are not available on weekends, holidays, or during special events.

At this time, the tour covers only the lower part of the Zoo. California Trail is not included; however, you may explore it on your own, when the tour concludes.

When you arrive at the Zoo, please proceed towards the Lower Entrance where your docent will greet you, check you in, provide an overview of the adventure ahead, and begin your tour. DO NOT drive up the hill to the Main Entrance.

Unfortunately, we cannot accommodate requests for Docent Tours less than 2 weeks ahead.

On the day of your tour, you may pay for any additional students or adults (to the tour maximums) at the Lower Entrance ticket booth. We can only accept credit card payments.

Zoo Membership does not include the Docent Tour fee, as this program is separate from regular Zoo admission. However, Zoo Members do not have to pay for admission into the zoo if they are part of the paid tour. They may enter the Zoo through the Lower Entrance and check-in with the group.

Docent tours will take place rain or shine. Please make sure everyone is dressed appropriately. Tours will be rescheduled when the zoo is closed during inclement weather conditions for the safety of guests and exhibited animals.

Docent tours are private tours. We do not combine multiple groups together.

Yes, we have a safe location to store a wheelchair and/or walker while you are engaging in the cart tour. Please indicate on the request form how many wheelchairs/walkers need storage.

The tour will be of the Lower Zoo only. We do not currently offer tours of the California Trail. You are welcome to visit the California Trail on your own after the tour has concluded.

Once you register and pay your tour fee, we cannot refund your payment if you cancel; however, if the zoo closes on the day of your scheduled tour—due to inclement weather—your tour fee will be refunded.

We cannot guarantee that you will see animals or procedures in the Veterinary Hospital as the needs of our animals change on a daily basis. The staff/Docents that lead Veterinary Hospital tours do not know which animals are at the Veterinary Hospital on any given day. We do show guests short video snippets of zoo animals undergoing medical exams or procedures.

You will not get to see animals in quarantine as they are housed in a special area of the Veterinary Hospital so that they will not be exposed to any airborne germs. This is both for the animal's protection and the human's protection. You will see a video featuring many of the animals that have been treated at the hospital as part of your tour.

At Oakland Zoo we practice "protected contact" — that means that in most instances, there is a barrier between the animal and the human. This is for the animal's protection and the human's protection. The only animals that guests have the opportunity to touch at Oakland Zoo are the goats and sheep in the Petting Yard. The Petting Yard is located in the Wayne and Gladys Valley Children's Zoo.

You may be able to meet a veterinarian, or more often, you may have the opportunity to meet another member of the hospital team, however this is not guaranteed as the care of our animals is top priority.

If you will be accompanied by a service dog, please email lcraig@oaklandzoo.org to book a tour.

Services dogs are permitted in certain locations within the Hospital. For the safety of our animals and in accordance with the American’s with Disabilities Act and the health standards governed by the Veterinary Medical Board, USDA and CDFW, all service dogs visiting the Hospital must be under the control of their handler on a 6 ft. or shorter leash, remain quiet, and have no appreciable signs of illness (coughing, sneezing, vomiting or diarrhea) within 24 hours. 

Service dogs are not permitted to share any spaces with Zoo patients and as such will be limited to the lobby and hallways, with all treatment areas and the Ward excluded.  If at any time the service dog barks, vocalizes or is not under the aforementioned control, the service dog and its handler will be required to end their tour and asked to leave the hospital.

You are welcome to take photographs of the outside of the Veterinary Hospital. Photographs are not permitted inside the hospital.

Parking and Zoo Admission are paid for separately.  They are not included in the tour fee.

We can accommodate up to 20 participants. Children age 5-17 must be accompanied by an adult chaperone, with these adult-to-student ratios: 

TK-K: 1/6

grades 1-8: 1/8 

Grades 9-12: 1/10

The tours can accommodate up to 20 participants.

Food and drink are not allowed inside the hospital.

Please dress for the weather and wear closed-toe shoes, such as sneakers.

Stocks, securities, and mutual funds

A gift of appreciated securities can provide significant benefits, including a charitable deduction for the full market value of the stock and avoidance of capital gains taxes that would normally be due upon sale.
Please write us at stocks@oaklandzoo.org with your name and details about the assets you plan to donate so we can connect you with our broker.

Qualified charitable distributions (QCDs) from your IRA

The charitable IRA rollover, or qualified charitable distribution (QCD), is a tax-efficient way for individuals who are 70½ years or older to make gifts to charities like Oakland Zoo directly from their individual retirement account (IRA). Contact your IRA custodian if you wish to make a QCD, and use our legal name, Conservation Society of California, and tax ID 94-1687847, when completing paperwork.

Donor-advised funds

Donor Advised Funds (DAF’s) are giving vehicles that offer immediate tax benefits and allow you to support charities like Oakland Zoo on your own schedule through grant recommendations. They can be funded with cash and non-cash assets including stocks and cryptocurrency. Please make the gift to our legal 501(c)(3) nonprofit name, Conservation Society of California, and ask the fund to disclose your contact information so that we may properly acknowledge you.

Always seek the advice of your financial or legal advisor regarding your estate plans.

What is a charitable lead trust?
A charitable lead trust allows you to support Oakland Zoo while safeguarding assets for your loved ones. You transfer cash, securities, or other assets to a trust. The trustee invests the assets, providing annual payments to Oakland Zoo for a period of time that you select. When the trust terminates, the remaining amount is paid to you or your heirs with the benefit of a reduced transfer tax.

The trust may be a charitable lead annuity (fixed payments) or a charitable lead unitrust (fixed percentage).

What are the benefits of a charitable lead trust?
Reduction in transfer tax on the amount passing to your heirs
Appreciation in trust value passes to your heirs free of gift and estate tax
Control over when your heirs inherit trust assets


Always seek the advice of your financial or legal advisor regarding your estate plans.

Naming Oakland Zoo as a beneficiary on your retirement account or life insurance policy is a simple and powerful way to support us without changing your will or living trust. Beneficiary designation gifts pass directly to Oakland Zoo without going through the probate process.

Retirement accounts

You can name Oakland Zoo as a beneficiary of all or a specified percentage of their IRA, 401(k), 403(b), or other retirement plan. Individuals who inherit retirement plan assets are usually required to pay income tax on them, so they're often considered among the best assets to leave to charity.

How to name Oakland Zoo as a beneficiary:

Ask your retirement plan administrator or financial institution for a change of beneficiary form. Please list us as:

Legal name: Conservation Society of California


Address: P.O. Box 5238, Oakland, CA, 94605


Federal tax ID#: 94-1687847

Notify us of your beneficiary designation


Please let us know when you’ve made a beneficiary designation for Oakland Zoo so that we can thank you and include you in our Legacy Circle.

Always seek the advice of your financial or legal advisor regarding your estate plans.

Gifts by will are one of Oakland Zoo’s significant sources of charitable support. Unrestricted gifts give us the greatest flexibility to use funds where they are most needed. You can leave Oakland Zoo:

-A stated dollar amount
-A percentage of your residual estate (what remains after gifts to loved ones and expenses have been paid), or
-Specific liquid assets, such as securities

Naming Oakland Zoo in your will:
Legal Name: Conservation Society of California

Address: P.O. Box 5238, Oakland, CA, 94605

Federal tax ID#: 94-1687847

Sample language:
"I give and bequeath to Conservation Society of California, Oakland, CA [the sum of _______ Dollars ($_______)] [ _____ % of the rest, residue and remainder of my estate], for such uses and purposes as its governing body deems appropriate."


Notifying Oakland Zoo of your gift

Please let us know when you have named Oakland Zoo in your will or trust so that we can thank you and include you in our Legacy Circle.

Always seek the advice of your financial or legal advisor regarding your estate plans.

Payment for the Discovery Kit is due upon pick-up. We require a credit card on file in case of any loss or damage to the Discovery Kit materials upon return.

Unfortunately, we do not deliver. Anyone interested in a Discovery Kit loan must arrange for a pick-up time at the Zoo with our Operations Coordinator.

The initial loan for the Discovery Kits is 2 weeks. The Borrower may request a 2-week extension one time for no extra charge.

Discovery Kits are designed to bring Oakland Zoo lessons into the classroom. Through hands-on learning of STEAM concepts, students practice research methods that biologists and ecologists use to identify and track wildlife—including wildlife represented at Oakland Zoo! Each kit comes with an educators' guide and the materials needed for classroom teachers to lead these lessons.

The zoo has options available for parties through our events program.

Smaller gatherings are permitted in the Zoo, provided the following protocols are followed.

All gatherings must follow our Current Protocols for Visiting Oakland Zoo.

All guests must have admissions tickets or an active Oakland Zoo Membership.

All guests must purchase a parking pass.

Picnic areas at the Zoo are not reservable and are available on a first come, first served basis.

Gatherings may not occupy tables at restaurants in the Zoo unless they are patronizing the restaurant.

Attendance is currently limited, so please be aware that you may not be able to secure your first choice of date and time. Daytime admission tickets go on sale 28 days (four weeks) in advance on a rolling basis.

Zoo hours change seasonally. For current hours, please visit our Hours and Pricing page.

Yes, however all admission tickets purchases are visit date/time specific. We do not offer admission ticket gift certificates or vouchers that allow the recipient to make their own reservation or visit without making an advance reservation.

To purchase tickets as a gift:

Share the PDF tickets with the gift recipient.

Find out when the gift recipient would like to visit the Zoo.

Purchase tickets up to 28 days in advance of the desired visit date.

Remember with Plan Ahead Pricing, purchasing further in advance will come with savings!

Admission tickets are non-refundable. 

With Plan Ahead Pricing, there are no partial refunds for ticket transfers. If General Admission ticket prices are lower on the new visit date compared to the original purchase price, guests will not be refunded the difference.

If you have purchased General Admission tickets, the Zoo may be able to accommodate a one-time ticket transfer to change the date and time of your visit, pending ticket availability. To request a ticket transfer, please fill out our Ticket Transfer Request form at least 48 hours (2 days) in advance of your scheduled visit. Be sure to include your Order Number and three (3) alternate dates and times for your visit. *This form is only for Daytime admission, not for Glowfari.

Please note that weekday tickets will only be rescheduled for a different weekday, holidays excluded. Weekend tickets can be rescheduled for a different weekend, holiday, or weekday visit. 

You can reserve a ticket on this page. Please note, as of January 17, 2024, Oakland Zoo Members and Friends of the Wild no longer need to make reservations to visit during regular daytime hours.

Members can email membership@oaklandzoo.org or call (510) 632-9525 x160. Current office hours are Monday through Friday from 9am to 4pm.

If you have any questions about your general admission ticket please email info@oaklandzoo.org or call (510) 632-9525. Current office hours are 10am to 4pm daily.

Please fill out this form to submit details and a description of your lost item to Lost and Found Services.

Yes! Buy ahead and save by calling our guest services team at (510)-632-9525.

Yes. Guests may enter any time after their reserved ticket time on the same day. There’s no need to worry if you are going to arrive more than 30 minutes after your ticket time as long as you arrive before last entry (varies seasonally).

Click here to join or renew a Friends of the Wild membership. To learn more about the program and benefits, please visit the Friends of the Wild website.

In the event the Zoo closes due to weather, you will receive an email advising you of the closure. You do not need to contact us to cancel or refund your reservation(s). We will automatically process a refund to your original form of payment. If you would like reschedule, please visit our website to make a new reservation (subject to availability).

Yes! In honor of their service, Oakland Zoo is pleased to offer active-duty USA military personnel, spouses of active-duty USA military personnel, and USA veterans a discount on daytime admission.  

To receive this discount, use the “Reserve and Buy Tickets” button under General Admission for Nonmembers on our Tickets page and select USA Military & Veteran Discount Tickets. Proof of active duty or veteran status required at entry, see the webstore for additional details and restrictions.

There is no USA Military/Veteran discount on memberships or special events.

For Individual – Family Deluxe level memberships, digital cards are typically distributed 2-4 weeks after purchase. This digital card will be sent via email for your smartphone wallet. 

In the meantime, you can use a Temporary Pass PDF from an online confirmation email or a copy of any email from membership@oaklandzoo.org that includes your membership details to verify your membership status at entry.

Yes! Teachers receive a discount on daytime admission to the Zoo for themselves and one guest per visit. Teachers from any U.S. region are eligible and tickets must be reserved online, in advance through our website.   

To receive this discount, use the “Reserve and Buy Tickets” button under General Admission for Nonmembers on our Tickets page and select Teacher Discount tickets. 

‍*Teachers of TK-12 students, only. Teachers can be from any U.S. state or region, and must present proof of current employment (e.g., teacher staff ID card, verification from school administrator on official letterhead, recent paystub).

Your membership number is 12 digits long and starts with 501. You can find this number on the following:

• Your membership card above your name
• Underneath the bar code on the Temporary Pass PDF that is attached to online confirmation emails
• On the reply form of renewals sent by mail, or on any renewal email

A Pass Validation error means the number entered is not found in our database. If you’ve been using copy/paste to enter your membership number, try typing the 12 digit number instead.

Some members have found that copy/paste is adding a space at the end of the 12 digits, which causes the error. If manually typing the number doesn’t work or you do not have a 12 digit number starting with 501, please contact the Membership Department to confirm your membership number (membership@oaklandzoo.org or 510-632-9525 x160.)

Yes! Oakland residents receive a discount on all daytime admission tickets, made possible by Measure Y. Thank you for your support!  

To receive this discount, use the “Reserve and Buy Tickets” button under General Admission for Nonmembers on our Tickets page and select Oakland Resident Discount Tickets. 

At entry, you will need to present both your tickets and verification of your home address. Verification documents need to show your name and an Oakland address; examples include driver’s license, utility bill, other bill, shipping label/packing slip, etc. Additional details and restrictions are listed on the webstore. 

There is no Oakland Resident Discount on memberships or special events.

A confirmation email with tickets attached is sent automatically when a reservation is completed online. Some email providers will filter the confirmation into a spam or junk folder. Please search for an email from oaklandzoo@oaklandzoo.org.

If your search does not work, please send a request to resend your tickets to tickets@oaklandzoo.org. Be sure to provide your name, Order Number, and the date and time of your purchase. These details will help us find your reservation.

Starting February 4, 2025 Oakland Zoo launched Bay to Zoo Tickets, an Oakland Zoo access admissions program, and withdrew from participating in Museums for All. Please see the question above for additional details about this program (“Do you offer discounts for low-income individuals or families?”)

Yes. Be sure to visit the Main Entrance Membership windows before closing (see Zoo hours) to request your upgrade. If you visited the zoo within the last 7 days and did not upgrade during your visit, please use this form to submit your upgrade request. Terms & conditions apply.

If you are a current member and would like to upgrade to a higher membership level, please email membership@oaklandzoo.org  with the details of your request.

Yes! Oakland Zoo is proud to offer Bay to Zoo Tickets, a program that provides deeply discounted admission tickets to low-income Bay Area residents. 

Qualifying adults can reserve: 

·Two adult (age 15-64) daytime admission tickets, $5 each 

·Two senior (age 65+) daytime admission tickets, $3 each 

·Four child (age 2-14) daytime admission tickets, $3 each

·One parking pass, free of charge

Visit Bay to Zoo Tickets to confirm eligibility and make a reservation! 

Weekend and holidays sell out and tickets must be reserved in advance. 

On weekdays, if admission tickets are not sold out for the day, Bay to Zoo Tickets are available at entry. Same day ticket availability varies widely and by day of the week/time, so please always call ahead, (510)-632-9525 x100, to confirm if tickets will be available at entry.  

Please note, our Bay to Zoo Ticket program offers deeply discounted admission for regular daytime operating hours and does not include benefits for special events like Glowfari.

Discount admission is available for qualifying groups of 12 or more individuals when a reservation is made at least 2 weeks in advance. Restrictions apply. Visit our School and Community Group Reservations page from more details.

Please contact tickets@oaklandzoo.org for more information on how to utilize your Groupon.

If you received a guest pass after August 1, 2021 please follow the instructions printed on the pass to redeem. If you received a pass before July 30, 2021, please contact tickets@oaklandzoo.org to see if you guest pass is eligible for redemption.

The answer depends on timing. On busy days (like weekends and holidays), the upper parking lots fill and all arriving cars are directed to park in our lower parking lots and lawn parking areas. When this happens, guests are only able to access the Rides Area by walking through the Zoo, which requires a membership or tickets for entry. On less busy days, when there is plenty of parking in the upper parking lots, guests may be able to access the Rides Area without a membership or Zoo ticket. You are welcome to call our mainline (510-632-9525 x100) to inquire about parking availability between 9am-4pm daily.

Yes! Oakland Zoo participates in the AZA reciprocal membership program, giving 50% off daytime admission to members of partner organizations including San Francisco Zoo, Happy Hollow Zoo, and CuriOdyssey. For a full list of AZA partners, please see our Reciprocity List.

We also offer 50% off daytime admission to members of Lindsay Wildlife Experience and the Association of Zoo and Aquarium Docents & Volunteers. 

To receive the discount, use the “Reserve and Buy Tickets” button under General Admission for Nonmembers on our Tickets page and select Reciprocal Member Tickets. Proof of active membership at your home zoo/aquarium required at entry, see the webstore for additional details and restrictions.

There are no reciprocal benefits for Oakland Zoo membership fees or special event tickets.

Please contact tickets@oaklandzoo.org for more information on how to utilize your Zoo to Community family voucher.

We currently have more members and guests that would like to visit the Zoo than can be accommodated by our parking lots. Advance reservations are required for General Admission ticket buyers in order to ensure guests will be able to park at the Zoo and maximize the number of guests who are able to visit throughout the day.

Instead of a set daytime ticket price, general admission prices will now shift to provide more affordable options when the Zoo is less busy. As the name implies, the further you plan ahead, the more you can save on single day tickets. And as part of our commitment to saving you the time and trouble of bargain hunting – single day ticket prices will never go down as a visit date approaches.

Prices shown on the website each day will always be the lowest price moving forward. Ticket prices will not decrease but may increase the closer you get to your preferred visit date. 

Ticket prices change daily and the only way to guarantee the same price per ticket is to make one complete purchase. If you need more tickets after your initial purchase, you will need to pay the adjusted price. 

Prices shown on the website each day will always be the lowest price moving forward. Ticket prices will not decrease but may increase the closer you get to your preferred visit date. 

Instead of a set daytime ticket price, general admission prices will now shift to provide more affordable options when the Zoo is less busy. As the name implies, the further you plan ahead, the more you can save on single day tickets. And as part of our commitment to saving you the time and trouble of bargain hunting – single day ticket prices will never go down as a visit date approaches.

We currently have more members and guests that would like to visit the Zoo than can be accommodated by our parking lots. Advance reservations are required for General Admission ticket buyers in order to ensure guests will be able to park at the Zoo and maximize the number of guests who are able to visit throughout the day.

Yes. Schools in the Oakland Unified School District (OUSD)—that receive Title 1 funds—qualify for our Zoo-to-Community program. Designed to make Oakland Zoo and select Oakland Zoo School Programs more accessible, Zoo-to-Community provides Title 1 schools with free access to Oakland Zoo, providing program funds and space are available. Transportation costs may also be covered by request if funds are available. 

When you fill out your reservation request form, please indicate that you're interested in receiving Zoo-to-Community support. Our staff will contact you to confirm details. If Zoo-to-Community funds are available and you'd like to make a reservation, a non-refundable deposit of $100 is required.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

Please feel free to photograph or videotape our presentation.

Wildlife Assembly programs take place rain or shine. The program will be held in the Zimmer Auditorium in the event of rain or cool temperatures. Please make sure your students are dressed appropriately. Programs will be rescheduled when the zoo is closed during inclement weather conditions for the safety of guests and exhibited animals.

We are sorry, but because our program schedule is very tight, we may not be able to accommodate your program if you are more than 15 minutes late for your start time.

If you think you may be late, please call our Operations Coordinator, Eunice Hui, immediately at (510) 632-9525 x219 to see what arrangements can be made.

Although we cannot offer a refund if you do miss your program, we may be able to reschedule it for some other time during the same school year.

Zoo Membership does not apply to Wildlife Assembly programs; as this program is separate from regular Zoo Admission.

Because we have planned and staffed your program for the number of participants you originally requested, we are unable to provide refunds if you have fewer participants on the day of your program.

We are sorry, but absolutely no siblings (including children in strollers) are allowed to attend your program. Parents with siblings may enjoy the Zoo during the program but will have to pay the standard Zoo admission for themselves and the siblings. Teachers are responsible for making arrangements for these parents.

On the day of your program, you may pay for any additional students or adults (to the group maximum) at the Education Office. Payment must be made before the students or adults join the program. We can only accept credit cards.

Please note that any adults above the maximums may enjoy the Zoo during the program but will have to pay the standard Zoo admission at the Main entrance. Teachers are responsible for making arrangements for these parents.

One adult required for every 6 students under the age of 18.

Maximum number of chaperones (teachers + parent chaperones) is 20.

If your school is in OUSD—and receives Title 1 funds—you can take advantage of the Zoo-to-Community program. When you fill out your reservation request form, please indicate that you're interested in receiving Zoo-to-Community support. Our staff will contact you to confirm details. If Zoo-to-Community funds are available and you'd like to make a reservation, a non-refundable deposit of $100 is required. There is a maximum of 80 students and 14 adults per reservation for Zoo-to-Community support. Any participants that exceed the maximum limit will be charged the group fees.

Due to our commitment to the Oakland community, requests coming from outside of the Oakland Unified School District will not be considered.

Designed to make Oakland Zoo and select Oakland Zoo School programs more accessible, Zoo-to-Community provides Title 1 schools—in the Oakland Unified School District—with free access to Oakland Zoo, if program funds and space are available. Transportation support is available by request only and is dependent on availability of funds and capacity.

We are currently booking reservations through September 30th, 2026. Monday August 24th, we will start accepting reservation requests for October 1, 2026 through May 31, 2027.

For the best experience, we allow a maximum of 35 participants (children and adults) per class/program.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

ZooMobile programs are educational programs that support the Next Generation Science (NGSS) & Common Core Standards. Our programs are designed to complement and supplement the classes’ science curriculum. ZooMobile programs are not designed to be Animal Meet and Greet experiences.

Please feel free to photograph or videotape our presentation.

One adult required for every 6 students under the age of 18.

Maximum number of chaperones per class (teachers + parent chaperones) is 8.

On the day of your program, you may pay for any additional students or adults (to the group maximum) at the Education Office. Payment must be made before the students or adults join the program. We can only accept credit cards.

Please note that any adults above the maximums may enjoy the Zoo during the program but will have to pay the standard Zoo admission at the Main entrance. Teachers are responsible for making arrangements for these parents.

We are sorry, but absolutely no siblings (including children in strollers) are allowed to attend your program. Parents with siblings may enjoy the Zoo during the program but will have to pay the standard Zoo admission for themselves and the siblings. Teachers are responsible for making arrangements for these parents.

Zone fees cover expenses, such as gas and extended driving time. Fees are as follows:

Zone Fee: $0

• Alameda, Albany, Ashland, Berkeley, Castro Valley, Cherryland, Emeryville, Hayward, Mount Eden, Oakland, Piedmont, San Leandro, San Lorenzo

Zone Fee: $35

• Canyon, Dublin, East Richmond Heights, Fairview, El Cerrito, El Sobrante, Kensington, Lafayette, Moraga, Orinda, Pleasanton, Richmond, Rollingwood, San Pablo, Tara Hills, Walnut Creek

Zone Fee: $50

• Alamo, Diablo, Danville, Pleasant Hill, San Ramon, Walden
• At least two (2) programs must be reserved.

Zone Fee: $75

• Bayview-Montalvin, Concord, Fremont, Livermore, Newark, Union City, Sunol
• At least two (2) programs must be reserved.

Our staff are expected to arrive at your location 5-10 minutes prior your first scheduled start time.

If there are unexpected delays, please contact our Operations Coordinator at (510) 632-9525 ext. x219 to check on our ZooMobile staff's location and estimated time of arrival. If you are unable to reach our Operations Coordinator at the provided extension, dial *0 to reach the operator and request them to radio Learning & Engagement.

Most of our ZooMobile programs feature 1-2 ambassador animals, which may include any of the following: reptiles, amphibians and/or invertebrates.

While we do allow two-finger touches on a selection of our ambassador animals, it is never a guarantee. Our staff are trained to recognize signs of stress in our animals and assess their overall comfort, which is the main determining factor in whether or not a group has physical contact. While not touching an ambassador animal may seem disappointing, it is always a wonderful opportunity for us to promote empathy for wildlife and their individual needs. Our staff will always bring bio-facts, just in case, so that participants are able to touch something novel.

Note: For the safety of the students and the animals, we do not allow PreK, Kinders, and 1st graders to touch the animals.

While we do not accept requests for particular animals to visit on your ZooMobile, we do ask that you share any known fears or concerns your participants may have surrounding potential animals.

Yes! However, some of our animals are sensitive to temperature changes, and we request that an optional indoor environment be available, in case outdoor temperatures are not suitable. If your only spaces available are outdoors, or areas where you cannot control the temperature, please let us know as soon as possible.

Because we have planned and staffed your program for the number of participants you originally requested, we are unable to provide refunds if you have fewer participants on the day of your program.

If your school is in OUSD—and receives Title 1 funds—you can take advantage of the Zoo-to-Community program. When you fill out your reservation request form, please indicate that you're interested in receiving Zoo-to-Community support. Our staff will contact you to confirm details. If Zoo-to-Community funds are available and you'd like to make a reservation, a non-refundable deposit of $100 is required. There is a maximum of 80 students and 14 adults per reservation for Zoo-to-Community support. Any participants that exceed the maximum limit will be charged the group fees.

Due to our commitment to the Oakland community, requests coming from outside of the Oakland Unified School District will not be considered.

Designed to make Oakland Zoo and select Oakland Zoo School programs more accessible, Zoo-to-Community provides Title 1 schools—in the Oakland Unified School District—with free access to Oakland Zoo, if program funds and space are available. Transportation support is available by request only and is dependent on availability of funds and capacity.

We are currently booking reservations through September 30th, 2026. Monday August 24th, we will start accepting reservation requests for October 1, 2026 through May 31, 2027.

Yes. Schools in the Oakland Unified School District (OUSD)—that receive Title 1 funds—qualify for our Zoo-to-Community program. Designed to make Oakland Zoo and select Oakland Zoo School Programs more accessible, Zoo-to-Community provides Title 1 schools with free access to Oakland Zoo, providing program funds and space are available. Transportation costs may also be covered by request if funds are available. 

When you fill out your reservation request form, please indicate that you're interested in receiving Zoo-to-Community support. Our staff will contact you to confirm details. If Zoo-to-Community funds are available and you'd like to make a reservation, a non-refundable deposit of $100 is required.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

Please feel free to photograph or videotape our presentation.

Wildlife Assembly programs take place rain or shine. The program will be held in the Zimmer Auditorium in the event of rain or cool temperatures. Please make sure your students are dressed appropriately. Programs will be rescheduled when the zoo is closed during inclement weather conditions for the safety of guests and exhibited animals.

We are sorry, but because our program schedule is very tight, we may not be able to accommodate your program if you are more than 15 minutes late for your start time.

If you think you may be late, please call our Operations Coordinator, Eunice Hui, immediately at (510) 632-9525 x219 to see what arrangements can be made.

Although we cannot offer a refund if you do miss your program, we may be able to reschedule it for some other time during the same school year.

Zoo Membership does not apply to Wildlife Assembly programs; as this program is separate from regular Zoo Admission.

Due to our commitment to the Oakland community, requests coming from outside of the Oakland Unified School District will not be considered.

One adult required for every 6 students under the age of 18.

Maximum number of chaperones per class (teachers + parent chaperones) is 8.

On the day of your program, you may pay for any additional students or adults (to the group maximum) at the Education Office. Payment must be made before the students or adults join the program. We can only accept credit cards.

Please note that any adults above the maximums may enjoy the Zoo during the program but will have to pay the standard Zoo admission at the Main entrance. Teachers are responsible for making arrangements for these parents.

We are sorry, but absolutely no siblings (including children in strollers) are allowed to attend your program. Parents with siblings may enjoy the Zoo during the program but will have to pay the standard Zoo admission for themselves and the siblings. Teachers are responsible for making arrangements for these parents.

Because we have planned and staffed your program for the number of participants you originally requested, we are unable to provide refunds if you have fewer participants on the day of your program.

Yes. Schools in the Oakland Unified School District (OUSD)—that receive Title 1 funds—qualify for our Zoo-to-Community program. Designed to make Oakland Zoo and select Oakland Zoo School Programs more accessible, Zoo-to-Community provides Title 1 schools with free access to Oakland Zoo, providing program funds and space are available. Transportation costs may also be covered by request if funds are available. 

When you fill out your reservation request form, please indicate that you're interested in receiving Zoo-to-Community support. Our staff will contact you to confirm details. If Zoo-to-Community funds are available and you'd like to make a reservation, a non-refundable deposit of $100 is required.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

Please feel free to photograph or videotape our presentation.

Wildlife Assembly programs take place rain or shine. The program will be held in the Zimmer Auditorium in the event of rain or cool temperatures. Please make sure your students are dressed appropriately. Programs will be rescheduled when the zoo is closed during inclement weather conditions for the safety of guests and exhibited animals.

We are sorry, but because our program schedule is very tight, we may not be able to accommodate your program if you are more than 15 minutes late for your start time.

If you think you may be late, please call our Operations Coordinator, Eunice Hui, immediately at (510) 632-9525 x219 to see what arrangements can be made.

Although we cannot offer a refund if you do miss your program, we may be able to reschedule it for some other time during the same school year.

Zoo Membership does not apply to Wildlife Assembly programs; as this program is separate from regular Zoo Admission.

Because we have planned and staffed your program for the number of participants you originally requested, we are unable to provide refunds if you have fewer participants on the day of your program.

We are sorry, but absolutely no siblings (including children in strollers) are allowed to attend your program. Parents with siblings may enjoy the Zoo during the program but will have to pay the standard Zoo admission for themselves and the siblings. Teachers are responsible for making arrangements for these parents.

On the day of your program, you may pay for any additional students or adults (to the group maximum) at the Education Office. Payment must be made before the students or adults join the program. We can only accept credit cards.

Please note that any adults above the maximums may enjoy the Zoo during the program but will have to pay the standard Zoo admission at the Main entrance. Teachers are responsible for making arrangements for these parents.

One adult required for every 6 students under the age of 18.

Maximum number of chaperones (teachers + parent chaperones) is 20.

Due to our commitment to the Oakland community, requests coming from outside of the Oakland Unified School District will not be considered.

For the best experience, we allow a maximum of 35 participants (children and adults) per class/program.

Zone fees cover expenses, such as gas and extended driving time. Fees are as follows:

Zone Fee: $0

• Alameda, Albany, Ashland, Berkeley, Castro Valley, Cherryland, Emeryville, Hayward, Mount Eden, Oakland, Piedmont, San Leandro, San Lorenzo

Zone Fee: $35

• Canyon, Dublin, East Richmond Heights, Fairview, El Cerrito, El Sobrante, Kensington, Lafayette, Moraga, Orinda, Pleasanton, Richmond, Rollingwood, San Pablo, Tara Hills, Walnut Creek

Zone Fee: $50

• Alamo, Diablo, Danville, Pleasant Hill, San Ramon, Walden
• At least two (2) programs must be reserved.

Zone Fee: $75

• Bayview-Montalvin, Concord, Fremont, Livermore, Newark, Union City, Sunol
• At least two (2) programs must be reserved.

Our staff are expected to arrive at your location 5-10 minutes prior your first scheduled start time.

If there are unexpected delays, please contact our Operations Coordinator at (510) 632-9525 ext. x219 to check on our ZooMobile staff's location and estimated time of arrival. If you are unable to reach our Operations Coordinator at the provided extension, dial *0 to reach the operator and request them to radio Learning & Engagement.

Most of our ZooMobile programs feature 1-2 ambassador animals, which may include any of the following: reptiles, amphibians and/or invertebrates.

While we do allow two-finger touches on a selection of our ambassador animals, it is never a guarantee. Our staff are trained to recognize signs of stress in our animals and assess their overall comfort, which is the main determining factor in whether or not a group has physical contact. While not touching an ambassador animal may seem disappointing, it is always a wonderful opportunity for us to promote empathy for wildlife and their individual needs. Our staff will always bring bio-facts, just in case, so that participants are able to touch something novel.

Note: For the safety of the students and the animals, we do not allow PreK, Kinders, and 1st graders to touch the animals.

While we do not accept requests for particular animals to visit on your ZooMobile, we do ask that you share any known fears or concerns your participants may have surrounding potential animals.

Yes! However, some of our animals are sensitive to temperature changes, and we request that an optional indoor environment be available, in case outdoor temperatures are not suitable. If your only spaces available are outdoors, or areas where you cannot control the temperature, please let us know as soon as possible.

One change to your reservation date can be made (depending on availability) as long as it is requested at least 30 days prior to your originally scheduled program.

Should you need to make a change, we will gladly work with you to reschedule a date for later in the same school year, pending availability, and any previous payments will be applied to the new reservation.

We can accept purchase orders, check, and credit card payments 30-days prior to the reservation date.

ZooMobile programs are educational programs that support the Next Generation Science (NGSS) & Common Core Standards. Our programs are designed to complement and supplement the classes’ science curriculum. ZooMobile programs are not designed to be Animal Meet and Greet experiences.

Please feel free to photograph or videotape our presentation.

As of Spring 2023, we are no longer requiring ZooCamp staff and campers to wear masks while indoors, although it is always encouraged. All Zoo staff are vaccinated. We will continue to follow Alameda County Department of Public Health guidelines for day camps and update protocols accordingly.

Wow, thanks for asking. I’m just a website so I don’t know what it’s like to have a body at all, but I think I’d like to try out being an octopus.

No. All adults who spend time with our camp must undergo a background check. This includes staff, volunteers, and personal support people. If you would like to visit the Zoo while your kid is at camp, you must purchase a ticket online as a regular Zoo guest.

There will be an opportunity to list a friend request during registration. Please note that we organize campers by grade level, so if the friend/sibling/cousin is in a different grade, there is a chance that they will not be grouped together. Due to privacy laws, we cannot share the registration status of campers outside your household.

It’s our goal at ZooCamp to be a safe and accessible space. Our registration process requires a medical form where you can list specific conditions, medications, allergies, etc. and write instructions or notes for camp staff.

For children with increased physical or emotional support needs: if your child usually works with a support person at home or school, we ask that you send them to ZooCamp with a support person. Support people/aides/helpers are always welcome at camp (as long as the person passes a background check) and can work closely with camp directors and teachers to make sure your child has the best possible experience at camp. Please let us know if your camper requires a support person as soon as possible so that there is enough time for background checks to clear. If you have questions or want to check in about your camper’s needs at any point, please email zoocamp@oaklandzoo.org.

Campers should bring a refillable water bottle, a lunch, two snacks, and sunscreen in a bag that they can carry as groups move from place to place. When campers arrive at camp they should be wearing sunscreen, closed-toed shoes, and clothes suitable for outdoor play. It’s also a good idea to pack a hat, face masks, and extra clothes and dress in layers as the temperature can change throughout the day. Labeling your camper’s items with their full name is extremely useful! Specific information about how to prepare for camp will always be sent out to registered families in the weeks leading up to the start date of their session. *The Zoo is not responsible for lost, damaged, or stolen items. However, if we recover lost items, we will put it in our ZooCamp Lost & Found. After each session, unclaimed items will be brought to the Zoo’s Lost & Found located in the Public Safety Building.

ZooCamp is proud to provide financial aid opportunities for each season. Links to the applications can be found under each season's webpage. Applications close one week prior to registration. If you submitted an application, you must still register your camper in order to receive funds. We will reach out and let you know if funds become available for you, even if your camper(s) is waitlisted. Scholarship funds are limited and applications do not guarantee funds.

Yes. There is a 10% discount for registering two or more campers from the same household. This should automatically be reflected in portal when you register. Please contact us if you believe you should receive this discount and don’t see it in your account.

Each summer session is designated either A or B. These sessions have different themes, lessons, and activities. Click here for a full list of A and B themes!

For break camps with two weeks: you are welcome to register for both weeks, just note there might be some activity overlap.

For summer camp: due to high demand, each camper may only attend one A session and one B session for a total of two (2) sessions to extend the opportunity to other households. Summer sessions are designated either A or B.

We provide a variety of activities in before care and aftercare. Activities include puzzles, word searches, table games, board games, books, coloring, nature shows (aftercare), and/or Disney movies (aftercare).

Campers do a wide variety of activities throughout the day at ZooCamp, including Zoo tours, animal close-ups, educational lessons, games, nature play, story times, song sessions, assemblies, and exclusive Behind-the-Scenes experiences with a zookeeper. There are two snack times and an hour of lunch with free play time each day. ZooCamp is fairly active and campers will spend much of their time outdoors.

Activities will vary depending on the day and age group.

If you are running late to pick up your camper, please call the ZooCamp cell phone number provided to you as soon as you can. ZooCamp provides a 30-minute pick-up window from 3:00-3:30 for regular pick-ups. Campers who have not been picked up by 3:30 will be brought to aftercare. Aftercare is a separate add-on that ends promptly at 5:30. ZooCamp reserves the right to charge a fee of $1/minute for late pick-ups.

Cancellation within 7 days of camp: Not eligible for refund

Cancellation 7-14 days before camp: 50% refund

Cancellation 15+ days before camp: 90% refund

Other cancellations due to emergency or illness will be evaluated on a case-by-case basis.

If you would like to cancel or transfer sessions, please email us at zoocamp@oaklandzoo.org. To maintain a balanced teacher:camper ratio, we cannot overbook groups, but if there are spots available, we will do our best to accommodate a transfer. Campers are allowed 1 free session transfer, per season (space permitting). Additional transfers are subject to the cancellation fees detailed above.

ZooCamp will be canceled. Oakland Zoo is built on a hill, and extreme weather may create unsafe conditions for guests or staff. The safety of our animals, staff, and guests are of utmost priority. We will communicate weather closures as early as possible. If the Zoo does close for weather, ZooCamp will be cancelled, and we will issue prorated refunds.

The Zoo is occasionally closed for holidays, private events, maintenance, or refurbishment. Visit our Hours & Pricingpage for a list of planned closures. We also list planned closures in our Member Tips emails – to ensure you are subscribed, visit our Newsletter page. 

The Zoo may be forced to close in the event of inclement weather or any events that cause unsafe conditions for guests or staff. Unplanned closures are announced on the Zoo’s homepage, social media accounts, and outgoing voicemail message (510-632-9525).

Your membership number is 12 digits long and starts with 501. You can find this number in the following locations:

On the reply form of renewals sent by mail, or on any renewal email

On a printed membership card above your name 

On a digital membership card underneath the QR code or at the top of the card details, which are visible by touching the “…” icon on an iPhone or the “i" icon on Android

Underneath the bar code on the Temporary Pass PDF that is attached to online confirmation emails

Named cardholders on the membership receive free daytime parking at Oakland Zoo. Parking is first come, first served for all Zoo guests.

No, as of January 17, 2024, Oakland Zoo members and Friends of the Wild can visit during regular daytime hours without a reservation. Advanced reservations are no longer required for member entry. For current Zoo hours, including when the entrance closes and when the Zoo is cleared, please visit our Zoo Hours and Pricing page. 

If you are visiting with individuals not covered by your member benefits, they will be required to purchase General Admission tickets in advance. Visit our Tickets page for more details and current policies.

To prevent fraud, all named cardholders are required to present a valid photo I.D. to staff in order to receive member benefits like free admission. Cross-checking the named cardholders with photo ID is how we enforce member benefits being non-transferrable. If you forget your photo ID, on-site staff are authorized to make a one time exception and accept another item with a printed name as proof of identity (i.e. a credit card, library card, Costco card, etc.).

Members can upgrade their memberships on-site or by phone. The upgrade fee is the full price difference between the membership levels. Upgrade fees are not pro-rated, so if your membership is due to expire in less than six months it may be a better option to renew and upgrade at the same time. If you renew your membership early at a higher membership level, the additional benefits become available right away.

Yes. Be sure to visit the Main Entrance Membership windows before closing (see Zoo hours) to request your upgrade. If you visited the zoo within the last 7 days and did not upgrade during your visit, please use this form to submit your upgrade request. Terms & conditions apply.

If you are a current member and would like to upgrade to a higher membership level, please email membership@oaklandzoo.org  with the details of your request.

Memberships non-refundable. If you are moving out of the area, you may be able to use your membership to visit a reciprocal zoo or aquarium near your new home.

Member benefits are non-transferable, meaning the Primary member (the owner of the membership and the only person authorized to make changes to the membership) cannot be changed. If you want to change the Primary member, please purchase a new membership instead of renewing. The named cardholders listed when a membership is purchased are locked in until the membership is renewed. However, if you have a Dual, Family & Friends Plus, or Family & Friends Deluxe membership with an unnamed adult guest, you can replace that guest spot with a named adult cardholder. In that case, please email your request to membership@oaklandzoo.org. If mid-year there is a change in your family’s situation, like you’ve hired a nanny, you also have the option to upgrade your membership to add the new adult as a named cardholder.

Please send an email to membership@oaklandzoo.org with your previous address, new address, and membership number.

Subscribe online to receive our monthly PawPrints e-newsletter!

No. Our memberships give benefits to named cardholders, and one of the benefits for Family & Friends, Family & Friends Plus, and Family & Friends Deluxe members is free admission for up to four children. Your children are not members themselves. We know this is different from other facilities that offer individual annual pass programs (like amusements parks). Our membership structure allows all members to receive equal benefits for their membership fees, regardless of how many children reside in their household. As a named cardholder, you can bring any four children to the zoo–your own children, siblings, nieces, nephews, cousins, or friends. If your child is visiting the zoo with an adult who has their own Family & Friends, Family & Friends Plus, or Family & Friends Deluxe membership, that adult is welcome to use their membership to cover your child’s admission.

For Individual – Family & Friends Deluxe level memberships, digital cards are typically distributed 2-4 weeks after purchase. A digital card for your smartphone wallet will be sent by email.  

Members can use their benefits as soon as their purchase is complete. If you purchase a membership online, you will receive a confirmation email which includes a temporary pass attached as a pdf. If you buy a membership at the Zoo, you will receive a printed temporary pass. These temporary passes include your membership number and can be used to verify your member status at entry. We try to include member details in many of our email communications as well. If you have misplaced your temporary pass, try searching your email for messages from membership@oaklandzoo.org that include a section titled “For your convenience, here are your current membership details” with the text “This email may be used to verify your member status at entry.”

The answer to all of these questions depends on your membership level. 

Friends of the Wild members have transferrable admission benefits. A single Friend of the Wild membership gives free admission to any four adults and four children per day. A named cardholder does not need to be present for the membership to be used. 

Individual-Family & Friends Deluxe memberships are non-transferable. A named cardholder must be present for the membership to be used. If a named cardholder is not visiting the zoo on a particular day, their admission benefits cannot be transferred to a guest. Guest admission is only allowed if the Primary member opts to have a guest spot in lieu of a named cardholder. This option is available for only Dual, Family & Friends Plus, and Family & Friends Deluxe memberships. Individual and Family memberships do not include the option for an unnamed guest. Our digital membership cards include a list of named cardholders and unnamed guests on the card details.

Adults or children with special needs may be accompanied by caretaker at no additional cost. An adult who requires a caretaker must be a named cardholder on a membership. A child who requires a caretaker must be accompanied by an adult who is a named cardholder on a membership. Please send an email to membership@oaklandzoo.org with details about your situation and to request this designation on your membership record.

Oakland Zoo partners with the Association of Zoos and Aquariums to provide our members with discounted admission at participating organizations. In addition to the AZA program, we also partner with Lindsay Wildlife Experience. Please know that a partner can change their participation in the reciprocal program at any time. We recommend contacting our partners in advance to confirm what benefits you will receive with your Oakland Zoo membership and what you will need to bring in order to receive reciprocal benefits.

The Primary member or gift purchaser are the only individuals who can request name changes on a membership. Please email membership@oaklandzoo.org and provide the correct names for all cardholders. Our staff will correct the mistake in our database and push an update to the digital card. If you haven’t received a digital card yet, we will also provide a new temporary pass by email.

If this membership is a gift, please provide staff with your information (name, address, telephone, and email) as well as the gift recipient’s information (name, address, telephone, and email).

Yes, memberships make great gifts! Purchasing a gift membership online is the fastest and easiest option. Here’s how:

• On the Member Information page, enter the gift recipient's information (name, address, telephone, and email). 
• On the Billing Information page, click "Yes" to the question "Is this a gift?" then enter the gift purchaser's details (name, billing address, credit card details). 
• The gift purchaser will receive the confirmation email with a temporary pass attached, which you are welcome to share with the recipient so they can use their benefits right away. The digital membership card will be emailed to the gift recipient 2-4 weeks after purchase.

Gift memberships can also be purchased onsite at the Member & Donor Services Booth at the Main Entrance, or by phone at (510) 632-9525 x160.

Memberships expire on the last day of the month, 12 months from purchase. For example, if a membership is purchased January 12, it will expire on January 31 the following year.

If you have an iPhone, navigate to the back of the membership card by clicking the “...” icon and selecting Pass Details. Then pull down on the screen and let it “pop” back up. You should see a spinning disk icon as the card is updated. Near the top of the Pass Details it should also give the date the digital card was last updated.

If you have an Android phone using Google Wallet, navigate out of your digital card in the Wallet app. Then reopen it in the Wallet app. This will refresh your digital card, and you should see any updates that have been made to the card.

If you have an Android using Passes, navigate to the card details by clicking the “i”. Ensure Automatic Updates is on. Pull down on the screen and let it “pop” back up. You should see the spinning disk icon as the card is updated, then confirm you see “Updated Just Now.”

The name on the front of the membership card is the Primary Member on the account. Additional named adults are listed on the card details, which can be viewed by clicking the “...” icon in Apple Wallet or the “Details" button in Google Wallet. The cards are designed this way because you will need the Primary member’s last name to validate the membership to renew (Friends of the Wild memberships excluded).

If you need to share your membership card between iPhone and Android users, the only option is to forward the invitation email to your additional cardholders with a note to open the email on their smartphone, then click the “Download Membership Card” button.

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 If both cardholders have iPhones:

• Touch the Share icon and select email, AirDrop, or iMessage, then select the recipient.
• With AirDrop, the card will automatically appear in the recipient’s Apple Wallet.
• With iMessage or email, the recipient needs to click on the link. Then an Apple Wallet window will open with a preview of the membership card with a prompt to “Add” in the upper right corner. The recipient needs to click the Add button to complete the process.

If both cardholders are using Android/Google Wallet:

• Touch the Share icon and select email or text message, then select the recipient.
• Please note – the digital card link includes a unique security token. Google provides a very long URL that includes a random series of letters, numbers, and symbols. We recommend letting the recipient know you are about to share the Oakland Zoo Membership card ahead of time, because they may mistake it for junk/spam or a phishing attempt.
• After the recipient clicks on the link, a Google Wallet window will open with a preview of the card and a  prompt to “Add loyalty card”.
• The recipient needs to click the Add button to complete the process.

If you purchased your membership online, you’re welcome to print and use the pdf temporary pass attached to your confirmation email. If you purchased on-site, you should have received a paper temporary pass printed on receipt paper–if the ink is faded, please email membership@oaklandzoo.org to request a pdf temporary pass that you can print at home. If you don’t have access to a printer, please email membership@oaklandzoo.org to request that a pdf pass be mailed to you. If you do not have access to email, please call 510-632-9525 x160 to make your request.

Please contact us at membership@oaklandzoo.org or call 510-632-9525 x160 to update your record.

If your email provider auto-sorts or classifies incoming emails into categories like Promotions, Updates, or Focus/Other, be sure to check all of your Inbox Categories. You can also search for messages from membership@oaklandzoo.org or with the subject line "Your New Membership Card".

If you have an iPhone, the digital card will automatically download to Apple Wallet. Check the app for your new membership card (scroll through any tickets/cards that are already there–it may be hiding!).

If you have an Android, you’ll need to download the WalletPasses app from the Google Play Store prior to downloading your digital membership card.

If you have an ad-blocker installed on your phone or wifi network, it may be preventing the link from loading properly. Please add cuseum.com to your whitelist or temporarily disable your ad-blocker, then try again.

No, there is no penalty to renewing early. Upon renewal your membership will be extended 12 months from your current expiration date.

We want to save you the time and trouble of bargain-hunting. Your best renewal offer will come to you via email three months before your expiration date. To ensure you receive this renewal offer make sure the email associated with your membership is subscribed to our mailing list. To re-subscribe please visit https://www.oaklandzoo.org/newsletter and select “Members-Only Invitations & Offers”.

To honor our relationship with our loyal members, the best discount offered is an early renewal offer. This offer arrives approximately three months before a membership expires. This discount is an incentive to renew early and does have an expiration date well before the membership is set to expire. Members do not “lose time” by renewing early–a full 12 months is added to their current expiration date.

Other discounts may be offered as seasonal promotions.

A Pass Validation error means the number entered is not found in our database. If you’ve been using copy/paste to enter your membership number, try typing the 12 digit number instead. Some members have found that copy/paste is adding a space at the end of the 12 digits, which causes the error.

Next, try using the last name of the other named cardholders. The validation system requires the last name of the Primary Member – if you share your membership with other adults who have a different last name, one of them might be listed as the Primary Member. The Primary Member is the person who received your membership cards in the mail or the original digital card by email.        

If manually typing the number doesn’t work or you do not have a 12 digit number starting with 501, please contact us to confirm your membership number and the Primary Member assigned (membership@oaklandzoo.org or 510-632-9525 x160.)

If you want to renew a Friends for the Wild membership, please visit www.oaklandzoo.org/renew and donate $1,000 or more or use one of the other ways to give. Following your donation, our team will update your membership and your digital card.

Members can add additional children to their Family & Friends, Family & Friends Plus, or Family & Friends Deluxe membership by paying $50 on-site or by phone. Please note, this option is only available to families who have more than four children in their household. Daycare groups and similar organizations cannot use our Memberships for admission–please email reservations@oaklandzoo.org to inquire about the admission discounts available to groups.

Yes. Upgrading with the early renewal offer is a great way to save if your child has turned 2 years old or you want to add an adult guest to your membership benefits.

No, there is not a membership that allows for more than 4 named cardholders. If your household or group has more than four adults who would like to independently use member benefits, please purchase multiple memberships. We are happy to assist you in figuring out what is the best level or combination of memberships for your family. Please send an email with details about your situation to membership@oaklandzoo.org.

Your new benefits start immediately! Let's say you're upgrading from Dual to Family with an early renewal offer—you'll be able to start bringing four children to the Zoo for free as soon as you receive your temporary pass by email.

The Dual is a great option for one adult and one child. If you are a single parent with more than one child, we suggest a Family membership with the second cardholder being a relative or caregiver who is likely to bring your children to the zoo–named cardholders do not need to live in the same household. Another option is to share a Family, Family Plus, or Family Deluxe membership with another single parent.

If there is not another adult who will bring your children to the zoo or another adult you would like to share your membership with, please contact us to request a Single Parent discount. This discount is only available on-site or by phone. You’ll save $10 and receive a membership with free admission benefits for one adult and up to four children. Please note the Single Parent discount cannot be combined with any other discounts or promotional offers.

Membership fees may be tax deductible, please check with your tax preparer to confirm. Our tax ID number is 94-1687847 and legal nonprofit name is Conservation Society of California. If you need a letter confirming this information, please email your request to membership@oaklandzoo.org.

Yes, but the downgrade takes effect immediately and is not available online. Our online system only allows renewals at the same level or higher. Our database replaces an existing membership at the time of purchase, so if you downgrade from Family to Dual, you will lose the ability to bring four children to the Zoo for the remainder of your original membership time period. If you would like to downgrade your membership for the coming year, please renew in person at the Zoo or email your request to membership@oaklandzoo.org.

Yes, however to prevent fraud our online system will not allow you to remove a current cardholder. If you want to remove a cardholder and replace them with a guest spot or a different name, please send an email to membership@oaklandzoo.org with your desired change. We will make the change in the database, then when you renew online your temporary pass will arrive by email with the new cardholders included. Please know that any name changes take effect immediately, so if you remove a cardholder that person will not be able to use membership benefits for the remainder of the original membership period.

We recommend Apple Wallet for iPhone users. Apple Wallet is a native iOS app that is easy to use, reliable, secure, and already pre-installed on all Apple devices:

• The card will be saved to Apple Wallet and you will be able to access it from the Apple Wallet app.
• Open the invitation email directly from your phone.
• Tap on the "Download Membership Card" button.
• Click on "Add to Apple Wallet".
• A preview will appear. Click on the "Add" button.
• The card will be saved to Apple Wallet and you will be able to access it from the Apple Wallet app.

If you are purchasing an Individual - Family & Friends Deluxe level membership, we accept the following forms of payment:

• Credit card (Visa, Mastercard, American Express, Discover)
• Personal check (by mail only, not available for online purchases)
• Cash (on-site sales only)

If you are making a philanthropic contribution of $1,000 or more, which qualifies you for Zoologist level or other Friends of the Wild benefits, including free daytime admission, these additional forms of payment are accepted:

• Donor advised funds
• Employer matches
• IRAs
• Stock

Learn about more ways to support the Zoo here and about Friends of the Wild here.

We recommend Google Wallet for Android users. Google Wallet is a native OS app that is easy to use, reliable, secure, and already pre-installed on most Android devices:

• Make sure the Google Wallet app is installed. If not, you may download it from here.
• Open the invitation email directly from your phone.
• Tap on the "Download Membership Card" button.
• Click on "Save to Google Wallet".
• A preview will appear. Click on "Add" at the bottom of the screen.
• In some cases, Google Wallet might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required).
• The card will be saved to Google Wallet and you will be able to access it from the Google Wallet app.

The Zoo is occasionally closed for holidays, private events, maintenance, or refurbishment. Visit our Hours & Pricingpage for a list of planned closures. We also list planned closures in our Member Tips emails – to ensure you are subscribed, visit our Newsletter page. 

The Zoo may be forced to close in the event of inclement weather or any events that cause unsafe conditions for guests or staff. Unplanned closures are announced on the Zoo’s homepage, social media accounts, and outgoing voicemail message (510-632-9525).

Your membership number is 12 digits long and starts with 501. You can find this number in the following locations:

On the reply form of renewals sent by mail, or on any renewal email

On a printed membership card above your name 

On a digital membership card underneath the QR code or at the top of the card details, which are visible by touching the “…” icon on an iPhone or the “i" icon on Android

Underneath the bar code on the Temporary Pass PDF that is attached to online confirmation emails

Named cardholders on the membership receive free daytime parking at Oakland Zoo. Parking is first come, first served for all Zoo guests.

No, as of January 17, 2024, Oakland Zoo members and Friends of the Wild can visit during regular daytime hours without a reservation. Advanced reservations are no longer required for member entry. For current Zoo hours, including when the entrance closes and when the Zoo is cleared, please visit our Zoo Hours and Pricing page. 

If you are visiting with individuals not covered by your member benefits, they will be required to purchase General Admission tickets in advance. Visit our Tickets page for more details and current policies.

Members can upgrade their memberships on-site or by phone. The upgrade fee is the full price difference between the membership levels. Upgrade fees are not pro-rated, so if your membership is due to expire in less than six months it may be a better option to renew and upgrade at the same time. If you renew your membership early at a higher membership level, the additional benefits become available right away.

Yes. Be sure to visit the Main Entrance Membership windows before closing (see Zoo hours) to request your upgrade. If you visited the zoo within the last 7 days and did not upgrade during your visit, please use this form to submit your upgrade request. Terms & conditions apply.

If you are a current member and would like to upgrade to a higher membership level, please email membership@oaklandzoo.org  with the details of your request.

Memberships non-refundable. If you are moving out of the area, you may be able to use your membership to visit a reciprocal zoo or aquarium near your new home.

Please send an email to membership@oaklandzoo.org with your previous address, new address, and membership number.

Member benefits are non-transferable, meaning the Primary member (the owner of the membership and the only person authorized to make changes to the membership) cannot be changed. If you want to change the Primary member, please purchase a new membership instead of renewing. The named cardholders listed when a membership is purchased are locked in until the membership is renewed. However, if you have a Dual, Family & Friends Plus, or Family & Friends Deluxe membership with an unnamed adult guest, you can replace that guest spot with a named adult cardholder. In that case, please email your request to membership@oaklandzoo.org. If mid-year there is a change in your family’s situation, like you’ve hired a nanny, you also have the option to upgrade your membership to add the new adult as a named cardholder.

Subscribe online to receive our monthly PawPrints e-newsletter!

No. Our memberships give benefits to named cardholders, and one of the benefits for Family & Friends, Family & Friends Plus, and Family & Friends Deluxe members is free admission for up to four children. Your children are not members themselves. We know this is different from other facilities that offer individual annual pass programs (like amusements parks). Our membership structure allows all members to receive equal benefits for their membership fees, regardless of how many children reside in their household. As a named cardholder, you can bring any four children to the zoo–your own children, siblings, nieces, nephews, cousins, or friends. If your child is visiting the zoo with an adult who has their own Family & Friends, Family & Friends Plus, or Family & Friends Deluxe membership, that adult is welcome to use their membership to cover your child’s admission.

For Individual – Family & Friends Deluxe level memberships, digital cards are typically distributed 2-4 weeks after purchase. A digital card for your smartphone wallet will be sent by email.  

Members can use their benefits as soon as their purchase is complete. If you purchase a membership online, you will receive a confirmation email which includes a temporary pass attached as a pdf. If you buy a membership at the Zoo, you will receive a printed temporary pass. These temporary passes include your membership number and can be used to verify your member status at entry. We try to include member details in many of our email communications as well. If you have misplaced your temporary pass, try searching your email for messages from membership@oaklandzoo.org that include a section titled “For your convenience, here are your current membership details” with the text “This email may be used to verify your member status at entry.”

The answer to all of these questions depends on your membership level. 

Friends of the Wild members have transferrable admission benefits. A single Friend of the Wild membership gives free admission to any four adults and four children per day. A named cardholder does not need to be present for the membership to be used. 

Individual-Family & Friends Deluxe memberships are non-transferable. A named cardholder must be present for the membership to be used. If a named cardholder is not visiting the zoo on a particular day, their admission benefits cannot be transferred to a guest. Guest admission is only allowed if the Primary member opts to have a guest spot in lieu of a named cardholder. This option is available for only Dual, Family & Friends Plus, and Family & Friends Deluxe memberships. Individual and Family memberships do not include the option for an unnamed guest. Our digital membership cards include a list of named cardholders and unnamed guests on the card details.

Adults or children with special needs may be accompanied by caretaker at no additional cost. An adult who requires a caretaker must be a named cardholder on a membership. A child who requires a caretaker must be accompanied by an adult who is a named cardholder on a membership. Please send an email to membership@oaklandzoo.org with details about your situation and to request this designation on your membership record.

Oakland Zoo partners with the Association of Zoos and Aquariums to provide our members with discounted admission at participating organizations. In addition to the AZA program, we also partner with Lindsay Wildlife Experience. Please know that a partner can change their participation in the reciprocal program at any time. We recommend contacting our partners in advance to confirm what benefits you will receive with your Oakland Zoo membership and what you will need to bring in order to receive reciprocal benefits.

The Primary member or gift purchaser are the only individuals who can request name changes on a membership. Please email membership@oaklandzoo.org and provide the correct names for all cardholders. Our staff will correct the mistake in our database and push an update to the digital card. If you haven’t received a digital card yet, we will also provide a new temporary pass by email.

If this membership is a gift, please provide staff with your information (name, address, telephone, and email) as well as the gift recipient’s information (name, address, telephone, and email).

Yes, memberships make great gifts! Purchasing a gift membership online is the fastest and easiest option. Here’s how:

• On the Member Information page, enter the gift recipient's information (name, address, telephone, and email). 
• On the Billing Information page, click "Yes" to the question "Is this a gift?" then enter the gift purchaser's details (name, billing address, credit card details). 
• The gift purchaser will receive the confirmation email with a temporary pass attached, which you are welcome to share with the recipient so they can use their benefits right away. The digital membership card will be emailed to the gift recipient 2-4 weeks after purchase.

Gift memberships can also be purchased onsite at the Member & Donor Services Booth at the Main Entrance, or by phone at (510) 632-9525 x160.

Memberships expire on the last day of the month, 12 months from purchase. For example, if a membership is purchased January 12, it will expire on January 31 the following year.

To prevent fraud, all named cardholders are required to present a valid photo I.D. to staff in order to receive member benefits like free admission. Cross-checking the named cardholders with photo ID is how we enforce member benefits being non-transferrable. If you forget your photo ID, on-site staff are authorized to make a one time exception and accept another item with a printed name as proof of identity (i.e. a credit card, library card, Costco card, etc.).

To honor our relationship with our loyal members, the best discount offered is an early renewal offer. This offer arrives approximately three months before a membership expires. This discount is an incentive to renew early and does have an expiration date well before the membership is set to expire. Members do not “lose time” by renewing early–a full 12 months is added to their current expiration date.

Other discounts may be offered as seasonal promotions.

Members can add additional children to their Family & Friends, Family & Friends Plus, or Family & Friends Deluxe membership by paying $50 on-site or by phone. Please note, this option is only available to families who have more than four children in their household. Daycare groups and similar organizations cannot use our Memberships for admission–please email reservations@oaklandzoo.org to inquire about the admission discounts available to groups.

No, there is not a membership that allows for more than 4 named cardholders. If your household or group has more than four adults who would like to independently use member benefits, please purchase multiple memberships. We are happy to assist you in figuring out what is the best level or combination of memberships for your family. Please send an email with details about your situation to membership@oaklandzoo.org.

The Dual is a great option for one adult and one child. If you are a single parent with more than one child, we suggest a Family membership with the second cardholder being a relative or caregiver who is likely to bring your children to the zoo–named cardholders do not need to live in the same household. Another option is to share a Family, Family Plus, or Family Deluxe membership with another single parent.

If there is not another adult who will bring your children to the zoo or another adult you would like to share your membership with, please contact us to request a Single Parent discount. This discount is only available on-site or by phone. You’ll save $10 and receive a membership with free admission benefits for one adult and up to four children. Please note the Single Parent discount cannot be combined with any other discounts or promotional offers.

Membership fees may be tax deductible, please check with your tax preparer to confirm. Our tax ID number is 94-1687847 and legal nonprofit name is Conservation Society of California. If you need a letter confirming this information, please email your request to membership@oaklandzoo.org.

If you are purchasing an Individual - Family & Friends Deluxe level membership, we accept the following forms of payment:

• Credit card (Visa, Mastercard, American Express, Discover)
• Personal check (by mail only, not available for online purchases)
• Cash (on-site sales only)

If you are making a philanthropic contribution of $1,000 or more, which qualifies you for Zoologist level or other Friends of the Wild benefits, including free daytime admission, these additional forms of payment are accepted:

• Donor advised funds
• Employer matches
• IRAs
• Stock

Learn about more ways to support the Zoo here and about Friends of the Wild here.

If your email provider auto-sorts or classifies incoming emails into categories like Promotions, Updates, or Focus/Other, be sure to check all of your Inbox Categories. You can also search for messages from membership@oaklandzoo.org or with the subject line "Your New Membership Card".

If you have an iPhone, navigate to the back of the membership card by clicking the “...” icon and selecting Pass Details. Then pull down on the screen and let it “pop” back up. You should see a spinning disk icon as the card is updated. Near the top of the Pass Details it should also give the date the digital card was last updated.

If you have an Android phone using Google Wallet, navigate out of your digital card in the Wallet app. Then reopen it in the Wallet app. This will refresh your digital card, and you should see any updates that have been made to the card.

If you have an Android using Passes, navigate to the card details by clicking the “i”. Ensure Automatic Updates is on. Pull down on the screen and let it “pop” back up. You should see the spinning disk icon as the card is updated, then confirm you see “Updated Just Now.”

The name on the front of the membership card is the Primary Member on the account. Additional named adults are listed on the card details, which can be viewed by clicking the “...” icon in Apple Wallet or the “Details" button in Google Wallet. The cards are designed this way because you will need the Primary member’s last name to validate the membership to renew (Friends of the Wild memberships excluded).

If you need to share your membership card between iPhone and Android users, the only option is to forward the invitation email to your additional cardholders with a note to open the email on their smartphone, then click the “Download Membership Card” button.

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 If both cardholders have iPhones:

• Touch the Share icon and select email, AirDrop, or iMessage, then select the recipient.
• With AirDrop, the card will automatically appear in the recipient’s Apple Wallet.
• With iMessage or email, the recipient needs to click on the link. Then an Apple Wallet window will open with a preview of the membership card with a prompt to “Add” in the upper right corner. The recipient needs to click the Add button to complete the process.

If both cardholders are using Android/Google Wallet:

• Touch the Share icon and select email or text message, then select the recipient.
• Please note – the digital card link includes a unique security token. Google provides a very long URL that includes a random series of letters, numbers, and symbols. We recommend letting the recipient know you are about to share the Oakland Zoo Membership card ahead of time, because they may mistake it for junk/spam or a phishing attempt.
• After the recipient clicks on the link, a Google Wallet window will open with a preview of the card and a  prompt to “Add loyalty card”.
• The recipient needs to click the Add button to complete the process.

If you purchased your membership online, you’re welcome to print and use the pdf temporary pass attached to your confirmation email. If you purchased on-site, you should have received a paper temporary pass printed on receipt paper–if the ink is faded, please email membership@oaklandzoo.org to request a pdf temporary pass that you can print at home. If you don’t have access to a printer, please email membership@oaklandzoo.org to request that a pdf pass be mailed to you. If you do not have access to email, please call 510-632-9525 x160 to make your request.

Please contact us at membership@oaklandzoo.org or call 510-632-9525 x160 to update your record.

If you have an iPhone, the digital card will automatically download to Apple Wallet. Check the app for your new membership card (scroll through any tickets/cards that are already there–it may be hiding!).

If you have an Android, you’ll need to download the WalletPasses app from the Google Play Store prior to downloading your digital membership card.

If you have an ad-blocker installed on your phone or wifi network, it may be preventing the link from loading properly. Please add cuseum.com to your whitelist or temporarily disable your ad-blocker, then try again.

We recommend Apple Wallet for iPhone users. Apple Wallet is a native iOS app that is easy to use, reliable, secure, and already pre-installed on all Apple devices:

• The card will be saved to Apple Wallet and you will be able to access it from the Apple Wallet app.
• Open the invitation email directly from your phone.
• Tap on the "Download Membership Card" button.
• Click on "Add to Apple Wallet".
• A preview will appear. Click on the "Add" button.
• The card will be saved to Apple Wallet and you will be able to access it from the Apple Wallet app.

We recommend Google Wallet for Android users. Google Wallet is a native OS app that is easy to use, reliable, secure, and already pre-installed on most Android devices:

• Make sure the Google Wallet app is installed. If not, you may download it from here.
• Open the invitation email directly from your phone.
• Tap on the "Download Membership Card" button.
• Click on "Save to Google Wallet".
• A preview will appear. Click on "Add" at the bottom of the screen.
• In some cases, Google Wallet might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required).
• The card will be saved to Google Wallet and you will be able to access it from the Google Wallet app.

No, there is no penalty to renewing early. Upon renewal your membership will be extended 12 months from your current expiration date.

We want to save you the time and trouble of bargain-hunting. Your best renewal offer will come to you via email three months before your expiration date. To ensure you receive this renewal offer make sure the email associated with your membership is subscribed to our mailing list. To re-subscribe please visit https://www.oaklandzoo.org/newsletter and select “Members-Only Invitations & Offers”.

A Pass Validation error means the number entered is not found in our database. If you’ve been using copy/paste to enter your membership number, try typing the 12 digit number instead. Some members have found that copy/paste is adding a space at the end of the 12 digits, which causes the error.

Next, try using the last name of the other named cardholders. The validation system requires the last name of the Primary Member – if you share your membership with other adults who have a different last name, one of them might be listed as the Primary Member. The Primary Member is the person who received your membership cards in the mail or the original digital card by email.        

If manually typing the number doesn’t work or you do not have a 12 digit number starting with 501, please contact us to confirm your membership number and the Primary Member assigned (membership@oaklandzoo.org or 510-632-9525 x160.)

If you want to renew a Friends for the Wild membership, please visit www.oaklandzoo.org/renew and donate $1,000 or more or use one of the other ways to give. Following your donation, our team will update your membership and your digital card.

Yes. Upgrading with the early renewal offer is a great way to save if your child has turned 2 years old or you want to add an adult guest to your membership benefits.

Your new benefits start immediately! Let's say you're upgrading from Dual to Family with an early renewal offer—you'll be able to start bringing four children to the Zoo for free as soon as you receive your temporary pass by email.

Yes, but the downgrade takes effect immediately and is not available online. Our online system only allows renewals at the same level or higher. Our database replaces an existing membership at the time of purchase, so if you downgrade from Family to Dual, you will lose the ability to bring four children to the Zoo for the remainder of your original membership time period. If you would like to downgrade your membership for the coming year, please renew in person at the Zoo or email your request to membership@oaklandzoo.org.

Yes, however to prevent fraud our online system will not allow you to remove a current cardholder. If you want to remove a cardholder and replace them with a guest spot or a different name, please send an email to membership@oaklandzoo.org with your desired change. We will make the change in the database, then when you renew online your temporary pass will arrive by email with the new cardholders included. Please know that any name changes take effect immediately, so if you remove a cardholder that person will not be able to use membership benefits for the remainder of the original membership period.